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Customer Service Manager Jobs in Highlands Ranch, CO

CFS

Customer Service Manager

Denver, CO · On-site

$100K - $120K/yr

Customer Service Manager Schedule: In Office, M-F Salary: $110,000-$120,000 A privately held, full-service manufacturing company in Denver specializing in custom panels, cabinetry, and innovative ...

Hobby Lobby Careers

Customer Service Manager

Parker, CO

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Hobby Lobby

Customer Service Manager

Parker, CO · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Hobby Lobby

Customer Service Manager

Lone Tree, CO · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Motocol

Customer Service Manager

Denver, CO · On-site

The Customer Service Manager oversees the functions of Customer Services through effective and efficient services, resources and support tools. This client has a non-traditional management team who ...

Graybar

Customer Service Manager

Wheat Ridge, CO · On-site

$80K/yr

The Customer Service Manager is responsible for leading a Customer Service team and ensuring consistent, efficient, and high-quality experience for both internal and external customers. This role ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Highlands Ranch, CO

Customer Service Manager information

See Highlands Ranch, CO salary details

$25.7K

$60.9K

$106K

How much do customer service manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer service manager in Highlands Ranch, CO is $60,876.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $73,500.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Highlands Ranch, CO?

The most popular types of Customer Service jobs in Highlands Ranch, CO are:

What are popular job titles related to Customer Service Manager jobs in Highlands Ranch, CO?

For Customer Service Manager jobs in Highlands Ranch, CO, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Highlands Ranch, CO look for?

The top searched job categories for Customer Service Manager jobs in Highlands Ranch, CO are:

What cities near Highlands Ranch, CO are hiring for Customer Service Manager jobs?

Cities near Highlands Ranch, CO with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Highlands Ranch, CO as of August 2026, with employment types broken down into 100% Full Time. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $60,876 per year, or $29.3 per hour.

Customer Service Manager

CFS

Denver, CO • On-site

$100K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 13 days ago

Job description

Customer Service Manager

Schedule: In Office, M-F
Salary: $110,000-$120,000

A privately held, full-service manufacturing company in Denver specializing in custom panels, cabinetry, and innovative manufacturing solutions is seeking an experienced Customer Service Manager to lead customer service operations across multiple product lines.

This role requires strong cabinetry and panel processing knowledge, exceptional customer service skills, and proven leadership experience. The Customer Service Manager will oversee order entry and order processing teams, serve as a technical resource for customers and internal teams, and partner closely with operations, production, and leadership to ensure seamless order flow from start to finish.

Supervisory Responsibilities of Customer Service Manager:

  • Lead and develop a team of 5–7 direct reports, including order entry and order processing team members

Key Responsibilities of Customer Service Manager:

  • Oversee customer service operations supporting custom cabinetry, panels, and related manufactured products
  • Lead and mentor the customer service/order management team
  • Ensure accurate and timely order entry, processing, and communication with production teams
  • Serve as a technical resource regarding materials, manufacturing capabilities, and product feasibility
  • Support customer inquiries related to builds, designs, timelines, and production capabilities
  • Partner with sales, operations, and production teams to resolve issues and improve workflows
  • Drive process improvements related to order accuracy, communication, and customer experience
  • Maintain a high standard of responsiveness, ownership, and problem-solving

Qualifications of Customer Service Manager:

  • 5+ years of experience in cabinetry, millwork, custom manufacturing, or a closely related environment strongly preferred
  • Proven experience leading customer service, order management, or order entry teams
  • Strong understanding of materials, manufacturing processes, and custom product environments
  • Experience with ERP/order management systems; Allmoxy and Sage experience preferred
  • Strong communication, leadership, and problem-solving skills
  • Ability to thrive in a fast-paced manufacturing environment

Compensation & Benefits

  • Salary range: $100,000–$120,000 annually, based on experience
  • Health, dental, and vision benefits
  • Life and disability insurance options
  • 401(k) with company match

Location: Denver, CO

This is an exciting opportunity to join a growing manufacturing organization where you can make a direct impact on customer experience, operational processes, and team development.
#INAUG2026

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