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Customer Service Manager Jobs in Highlands Ranch, CO

Federal Signal

Service Manager

Aurora, CO · On-site

$100K - $115K/yr

Service Manager Branch: Aurora, Colorado About the Role The Service Manager is a hands-on leader ... Build and maintain strong customer relationships, resolve issues effectively, and conduct regular ...

Joe Johnson Equipment

Service Manager

Aurora, CO · On-site

$100K - $115K/yr

Service Manager Branch: Aurora, Colorado About the Role The Service Manager is a hands-on leader ... Build and maintain strong customer relationships, resolve issues effectively, and conduct regular ...

Sprouts Farmers Market

Service Manager

Parker, CO · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Parker, CO · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Parker, CO · On-site

$22.50 - $36/hr

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Parker, CO

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Cintas

Service Manager

Denver, CO · On-site

$74K - $99K/yr

Requisition Number: 231226 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Cintas

Service Manager

Denver, CO · On-site

$74K - $99K/yr

Requisition Number: 231226 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Bridgestone

Service Manager

Foxfield, CO · On-site

$22.66 - $33.99/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

New

The Manitowoc Company, Inc.

Service Manager

Aurora, CO · On-site

$88K - $115K/yr

The Service Manager is responsible for leading all service operations including customer relations, P&L budgeting for the department, training of all service employees, overseeing the technician ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Highlands Ranch, CO

Customer Service Manager information

See Highlands Ranch, CO salary details

$25.7K

$60.9K

$106K

How much do customer service manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer service manager in Highlands Ranch, CO is $60,876.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $73,500.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Highlands Ranch, CO?

The most popular types of Customer Service jobs in Highlands Ranch, CO are:

What are popular job titles related to Customer Service Manager jobs in Highlands Ranch, CO?

For Customer Service Manager jobs in Highlands Ranch, CO, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Highlands Ranch, CO look for?

The top searched job categories for Customer Service Manager jobs in Highlands Ranch, CO are:

What cities near Highlands Ranch, CO are hiring for Customer Service Manager jobs?

Cities near Highlands Ranch, CO with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Highlands Ranch, CO as of August 2026, with employment types broken down into 100% Full Time. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $60,876 per year, or $29.3 per hour.

Service Manager

Blue Compass RV Wheat Ridge

Wheat Ridge, CO • On-site

$120K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Start your journey with Blue Compass RV as we are seeking an RV Service Manager to join our team.
THE ROLE: The RV Service Manager is responsible for overseeing the day-to-day operations of the service department in an RV dealership or service center. This role involves managing service staff, ensuring high-quality customer service, maintaining service records, and coordinating repair and maintenance services for recreational vehicles (RVs). The RV Service Manager aims to achieve customer satisfaction, efficient service operations, and profitability.
WHAT WE HAVE TO OFFER
Blue Compass RV based out of Fort Lauderdale is the fastest growing RV Company with more than 100+ RV dealerships across the country! We staff each dealership with the best people in the business. We are known for the great care we take with customers and associates alike. You are not just an employee with our company, you are family. We invest in our employees with our training and development programs and want to see you advance in your career with us.
COMPENSATION: $120,000-$150,000
OUR BENEFITS
  • Medical, dental, vision, disability, FSAs, and life insurance
  • Paid Time Off and paid holidays
  • 401K
  • Gas Discount
  • Pet Insurance
  • 5-day work week
  • Gas Discount
  • Employee Assistance Program
  • Training and Development Programs
  • Referral Program
  • Legal Coverage
  • Identity Theft Protection
  • And so much more....

WHAT WE ARE LOOKING FOR:
    • Supervise and coordinate the activities of service technicians, mechanics, and support staff.
    • Schedule and assign work to ensure efficient workflow and timely completion of service orders.
    • Monitor service department performance metrics and implement strategies for improvement.
    • Interact with customers to understand their service needs and provide estimates and timelines.
    • Address customer inquiries, concerns, and complaints promptly and professionally.
    • Ensure a high level of customer satisfaction by maintaining quality standards and service excellence.
    • Recruit, hire, train, and evaluate service department personnel.
    • Conduct regular training sessions to keep staff updated on the latest RV technologies and service techniques.
    • Foster a positive work environment and promote teamwork and continuous improvement.
    • Oversee the inspection, diagnosis, repair, and maintenance of RVs, including engines, systems, and components.
    • Ensure all service work meets manufacturer and industry standards.
    • Maintain accurate service records, including work orders, parts used, and labor hours.
    • Manage inventory of parts and supplies to ensure availability for service jobs.
    • Maintain service tools and equipment, ensuring they are in good working condition and properly calibrated.
    • Implement and oversee safety procedures and protocols within the service department.
    • Prepare and manage the service department budget, controlling costs and maximizing profitability.
    • Track and analyze financial performance, including revenue, expenses, and labor costs.
    • Develop pricing strategies for services and parts to ensure competitiveness and profitability.
    • Ensure compliance with all regulatory, safety, and environmental standards.
    • Keep abreast of industry developments, technological advancements, and regulatory changes.
    • Implement and enforce company policies and procedures within the service department.

WHAT YOU CAN BRING TO THE TABLE
  • High school diploma or equivalent required; associate or bachelor's degree in automotive technology, business management, or a related field preferred.
  • Minimum of 3-5 years of experience in RV service or a related field, with at least 2 years in a supervisory or management role.
  • Strong understanding of RV systems and components, diagnostic and repair techniques, and service software.
  • Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
  • Proven ability to lead and motivate a team, manage multiple tasks, and prioritize effectively.
  • Ability to develop and manage budgets, analyze financial reports, and implement cost control measures.
  • RVDA-RVIA Service Management Certification or similar credentials preferred.

Working Conditions:
  • Work is performed in a service shop environment with exposure to various weather conditions, noise, dust, and chemicals.
  • May require lifting, bending, and standing for extended periods.
  • Occasional travel to training sessions, industry events, or off-site locations may be required.

APPLY WITH US!
If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Blue Compass RV organization. Be a part of the best customer experience team in the RV industry... apply with us today!
Blue Compass RV is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Apply