ZipRecruiter

Log In

1

Customer Service Manager Jobs in Colorado (NOW HIRING)

Motocol

Customer Service Manager

Denver, CO

The Customer Service Manager oversees the functions of Customer Services through effective and efficient services, resources and support tools. This client has a non-traditional management team who ...

next page

Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Colorado

Customer Service Manager information

See Colorado salary details

$25.8K

$61K

$106.2K

How much do customer service manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for customer service manager in Colorado is $60,986.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,100.00 and $73,600.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Colorado? The most popular types of Customer Service jobs in Colorado are:
What are popular job titles related to Customer Service Manager jobs in Colorado? For Customer Service Manager jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Colorado look for? The top searched job categories for Customer Service Manager jobs in Colorado are:
What cities in Colorado are hiring for Customer Service Manager jobs? Cities in Colorado with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Colorado as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $60,986 per year, or $29.3 per hour.
Customer Service Manager

Customer Service Manager

Integrated Power Services

Denver, CO • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Integrated Power Services rating

7.1

Company rating: 7.1 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

136th of 238 rated repair and maintenance companies

Job description

Description
Key Responsibilities and Expectations:
Integrated Power Service (IPS) is looking for a talented Customer Service Manager to join our Team at the Denver Kingston Street Facility. The Customer Service Manager role is a semi-technical position responsible for directing and coordinating all customer service activities to ensure an Unmatched Customer Experience. As a Customer Service Manager for IPS, you will support and guide the Customer Service team using Servant Leadership, while serving as a primary contact for our customers. You will also serve as the leader for our supply chain purchasing activities and as primary contact for vendors.
  • Provide proactive customer service for timely and cost-effective completion of all customer service-related activities
  • Act as a non-technical resource to address and/or coordinate the resolution of inquiries and problems from customers and vendors
  • Support the outside sales organization, vendors, and OEM partners
  • Review contractual requirements of incoming purchase orders and compare to IPS proposals to ensure matching language or to highlight potential concerns
  • Partner with the Operations Team to open jobs in the ERP system, populate work plans, generate & send order acknowledgements, and process customer billing
  • Solicit proposal from vendors for internal material requisitions for purchase of materials and services, issue purchase orders as directed, and track orders through delivery/completion
  • Facilitate weekly production reviews and monthly margin reviews
  • Provide customers with regular schedule updates on existing projects
  • Review facility payroll records as a second approver
  • Review and approve technician expenses
  • Support IPS Corporate Accounts Receivables Team on aging invoices and collections
  • Proactively explore and present ideas that improve operations, drive improvement in margins, start to quote, approval to ship, and the overall Unmatched Customer Experience
  • Participate as a member of the facility's Steering Committee
  • Maintain in-depth understanding of products, services, and competitors, using knowledge to grow IPS business
  • Responsible for Key Customer Facing Metrics: Quality, Time to Quote, Approval to Ship and Ship to Invoice
  • Utilize CIPS tools and processes
  • Ensure proper procedures and standards are in place to conform to IEEE, ISO, and IPS Standard of Work (SOW) requirements
  • Assist in achieving financial targets set out by the Annual Operating Plan (AOP)

Qualifications and Competencies:
  • 5+ years of progressive customer service experience, including supervisory or management responsibilities required.
  • Bachelor's degree in Business Administration, Management, Operations, Finance, Communications, or a related field required (equivalent combination of education and relevant work experience may be considered)
  • Experience managing customer accounts, order processing, and issue resolution required.
  • Experience with invoicing, accounts receivable support, or billing administration required.
  • Experience interpreting and understanding profit and loss statements required
  • Proficiency with ERP systems (e.g., SAP, Oracle NetSuite, Microsoft Dynamics 365, or similar) required.
  • Advanced proficiency with Microsoft Office Suite required (Excel, Word, Power Point, Project, Power Apps, Outlook, and Teams).
  • Experience with purchasing, procurement, vendor management, or supply chain coordination preferred.
  • Experience in a repair, manufacturing, distribution, construction, industrial services, or a related operational environment preferred.
  • Experience in transformer, switchgear, or circuit breaker repair or related industry preferred
  • Technical background with electrical and/or mechanical products preferred
  • Project management experience or PMP certification preferred
  • Excellent interpersonal skills, including the ability to build rapport with current and potential customers
  • Highly organized with exceptional attention to detail.
  • Strong analytical and problem-solving abilities.
  • Customer-focused mindset with a commitment to service excellence.
  • Ability to work independently and make sound business decisions.
  • Adaptable and capable of thriving in a fast-paced environment.
  • Strong sense of accountability and ownership.
  • Ability to communicate effectively with customers, vendors, executive leadership, and operational teams.
  • Ability to understand, perform and retain various job-related training
  • Flexible with hours, overtime, and some weekend work

You'll thrive at IPS if you...
• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You're proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.
Who We Are:
At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 40,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.
When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.
Benefits:
  • Paid Time Off (PTO)
  • 401k Employer Match
  • Bonus Incentives
  • Tuition Reimbursement Program
  • Medical, Dental and Vision plans
  • Employee Assistance Program (EAP)
  • And more!

Pay Rate Details: $90,000 to $110,000
IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.
#LI-RM1

What Integrated Power Services employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply