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Customer Service Manager Jobs in Alaska (NOW HIRING)

Ottimo Resources

CSR

Anchorage, AK · On-site

$16.25 - $22.25/hr

Managing multiple phone lines * Proficient in geography to determine best forwarding routes * Data ... Customer Service * Dependable, reliable, and punctual * Strong work ethic with the ability to ...

Walgreens

Customer Service Associate

Anchorage, AK

$14.50 - $20/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Anchorage, AK

$14.75 - $20.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Anchorage, AK · On-site

$14.75 - $20.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Inlet Energy

Customer Service Representative

Anchorage, AK

$16.25 - $22.25/hr

The Customer Service Representative at is responsible for handling product customer accounts and ... Provides customer support related to pricing, payment, and invoicing management, ensuring customer ...

Walgreens

Customer Service Associate

Anchorage, AK · On-site

$14.50 - $20/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Everts Air

Customer Service Agent

Anchorage, AK · On-site

$20/hr

Customer Service Agents (CSA) are cross trained to work between the lobby and the warehouse floor ... Manage financial oversight by managing the daily cash drawer with precision, processing payments ...

DELTA WESTERN LLC

Customer Service Representative

Juneau, AK · On-site

$17 - $23/hr

The Customer Service Representative at is responsible for handling product customer accounts and ... Provides customer support related to pricing, payment, and invoicing management. * Follows DOT ...

Everts Air Cargo

Customer Service Agent

Anchorage, AK

$20/hr

Customer Service Agents (CSA) are cross trained to work between the lobby and the warehouse floor ... Manage financial oversight by managing the daily cash drawer with precision, processing payments ...

MV Transportation

Customer Service Representative

Anchorage, AK · On-site

$16.25 - $22.25/hr

The Customer Service Representative is responsible for providing exceptional customer service while ... Support the Accounting Manager with administrative tasks as assigned. * Maintain accurate records ...

Everts Air Cargo

Customer Service Agent

Anchorage, AK · On-site

$20/hr

Customer Service Agents (CSA) are cross trained to work between the lobby and the warehouse floor ... Manage financial oversight by managing the daily cash drawer with precision, processing payments ...

Walgreens

Customer Service Associate

Anchorage, AK · On-site

$15 - $17.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

MV Transportation

Customer Service Representative

Anchorage, AK · On-site

$16.25 - $22.25/hr

The Customer Service Representative is responsible for providing exceptional customer service while ... Support the Accounting Manager with administrative tasks as assigned. * Maintain accurate records ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Alaska

Customer Service Manager information

See Alaska salary details

$26.4K

$62.5K

$108.8K

How much do customer service manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer service manager in Alaska is $62,461.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,200.00 and $75,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Alaska?

The most popular types of Customer Service jobs in Alaska are:

What are popular job titles related to Customer Service Manager jobs in Alaska?

For Customer Service Manager jobs in Alaska, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Alaska look for?

The top searched job categories for Customer Service Manager jobs in Alaska are:

What cities in Alaska are hiring for Customer Service Manager jobs?

Cities in Alaska with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Alaska as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $62,461 per year, or $30 per hour.

Customer Service Professional

Denali Staffing Group

Anchorage, AK • On-site

$20.50 - $30/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 10 days ago

Job description

Denali Staffing Group has partnered with a respected leader in the transportation and logistics industry to recruit a Customer Service Professional for a full-time opportunity in Anchorage, Alaska.If you enjoy helping people, solving problems, and providing outstanding customer service in a fast-paced environment, this is an excellent opportunity to build your career with an established organization that values teamwork, professionalism, and continuous growth.Position SummaryAs a Customer Service Professional, you will be the primary point of contact for customers, ensuring a seamless experience from shipment pickup through final delivery. You'll work closely with operations, dispatch, and internal teams to provide proactive communication, resolve concerns, and build lasting customer relationships.Your ability to deliver exceptional service will play a key role in customer satisfaction, retention, and the overall success of the organization.Key Responsibilities:Serve as the primary contact for customer inquiries, shipment updates, and service requests.Build strong relationships by providing friendly, professional, and proactive customer support.Communicate shipment status, service updates, delays, and resolutions accurately and promptly.Deliver an exceptional customer experience with every interaction.Problem Resolution:Investigate and resolve customer concerns in a timely and professional manner.Partner with operations and dispatch teams to identify effective solutions.Keep customers informed throughout the resolution process.Document customer interactions, service requests, and resolutions accurately.Operational Coordination:Monitor freight movement and shipment progress.Assist with shipment tracking, freight tracing, and service recovery efforts.Coordinate with internal departments to ensure customer expectations are met.Maintain effective communication between customers and operational teams.Customer Success:Identify opportunities to improve the customer experience.Gather customer feedback and communicate recommendations to leadership.Support customer retention by consistently providing exceptional service.Introduce customers to additional transportation and logistics solutions when appropriate.Qualifications:Minimum of 2 years of experience in customer service, client services, account support, logistics, transportation, or a related field.Excellent verbal and written communication skills.Strong problem-solving and conflict-resolution abilities.Ability to prioritize multiple responsibilities while maintaining attention to detail.Strong organizational and time management skills.Proficiency with Microsoft Office Suite, including Outlook, Excel, and Word.Ability to thrive in a fast-paced, team-oriented environment.Preferred:Experience in transportation, logistics, supply chain, or freight operations.Knowledge of shipment tracking and transportation terminology.Experience with Transportation Management Systems (TMS) or CRM software.Previous experience supporting both customer-facing and operational teams.Compensation:$20.50 - $30.00 per hourCompensation is based on experience, education, qualifications, internal equity, and job-related factors.Benefits:Eligible employees may receive a comprehensive benefits package that includes:Medical, Dental & Vision Insurance401(k) with Company MatchPaid Vacation, Sick Leave & HolidaysLife InsuranceShort-Term & Long-Term DisabilityEmployee Assistance Program (EAP)Tuition ReimbursementParental LeaveAdditional voluntary benefit optionsSchedule:Full-TimeStandard business hours with flexibility based on business neededWork Location: In person
Job Posted by ApplicantPro