Anchorage, AK · On-site
$19.23 - $20.19/hr
Headquartered in New York, we are an established, cutting edge leader in the digital mailbox industry. Full Time Customer Service Representative - Phone and Chat - Anchorage, AK Anchorage, Alaska We ...
Anchorage, AK · On-site
$19.23 - $20.19/hr
Headquartered in New York, we are an established, cutting edge leader in the digital mailbox industry. Full Time Customer Service Representative - Phone and Chat - Anchorage, AK Anchorage, Alaska We ...
$15.75 - $21.50/hr
The Representative works in a performance-driven environment, adhering to established service ... Responds to customer inquiries through phone, email, chat, or other communication channels ...
$15.75 - $21.50/hr
The Representative works in a performance-driven environment, adhering to established service ... Responds to customer inquiries through phone, email, chat, or other communication channels ...
Palmer, AK · On-site
$15.75 - $21.50/hr
The Representative works in a performance-driven environment, adhering to established service ... Responds to customer inquiries through phone, email, chat, or other communication channels ...
Palmer, AK · On-site
$15.75 - $21.50/hr
The Representative works in a performance-driven environment, adhering to established service ... Responds to customer inquiries through phone, email, chat, or other communication channels ...
Anchorage, AK · Remote
$16.25 - $22.25/hr
... Service Representatives. In this role, you will assist clients with inquiries, coordinate ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Anchorage, AK · Remote
$16.25 - $22.25/hr
... Service Representatives. In this role, you will assist clients with inquiries, coordinate ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
$16.25 - $22.25/hr
To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet ...
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$16.25 - $22.25/hr
To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet ...
Apply Early
Juneau, AK · On-site
... chat, email, or fax.?? * Provide support for the customer service team through the manning and ... Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with ...
Juneau, AK · On-site
... chat, email, or fax.?? * Provide support for the customer service team through the manning and ... Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with ...
About the Role We are seeking a motivated and personable Customer Service and Sales Representative ... Responsibilities Communicate with customers via phone, email, and chat with professionalism and ...
About the Role We are seeking a motivated and personable Customer Service and Sales Representative ... Responsibilities Communicate with customers via phone, email, and chat with professionalism and ...
About the Role We are seeking a motivated and personable Customer Service and Sales Representative ... Responsibilities Communicate with customers via phone, email, and chat with professionalism and ...
About the Role We are seeking a motivated and personable Customer Service and Sales Representative ... Responsibilities Communicate with customers via phone, email, and chat with professionalism and ...
Quinhagak, AK · On-site
$17.50 - $23.75/hr
... email, web chat, video-conference, and in-person; participate in team problem solving and ... R I is unavailable; if staffing needs increase during intensive programs like Youth to Work)
Quinhagak, AK · On-site
$17.50 - $23.75/hr
... email, web chat, video-conference, and in-person; participate in team problem solving and ... R I is unavailable; if staffing needs increase during intensive programs like Youth to Work)
Quinhagak, AK · On-site
$20/hr
... email, web chat, video-conference, and in-person; participate in team problem solving and ... R I is unavailable; if staffing needs increase during intensive programs like Youth to Work)
Quinhagak, AK · On-site
$20/hr
... email, web chat, video-conference, and in-person; participate in team problem solving and ... R I is unavailable; if staffing needs increase during intensive programs like Youth to Work)
Anchorage, AK · On-site
$16.25 - $22.25/hr
You will respond to inbound calls, chat, email or other written correspondence regarding enrollment, claims, referrals and authorizations and appointments. Combine your passion for our military ...
Anchorage, AK · On-site
$16.25 - $22.25/hr
You will respond to inbound calls, chat, email or other written correspondence regarding enrollment, claims, referrals and authorizations and appointments. Combine your passion for our military ...
... email, web chat, video-conference, and in-person; participate in team problem solving and ... R I is unavailable; if staffing needs increase during intensive programs like Youth to Work)
... email, web chat, video-conference, and in-person; participate in team problem solving and ... R I is unavailable; if staffing needs increase during intensive programs like Youth to Work)
... email, web chat, video-conference, and in-person; participate in team problem solving and ... R I is unavailable; if staffing needs increase during intensive programs like Youth to Work)
... email, web chat, video-conference, and in-person; participate in team problem solving and ... R I is unavailable; if staffing needs increase during intensive programs like Youth to Work)
... email, web chat, video-conference, and in-person; participate in team problem solving and ... R I is unavailable; if staffing needs increase during intensive programs like Youth to Work)
... email, web chat, video-conference, and in-person; participate in team problem solving and ... R I is unavailable; if staffing needs increase during intensive programs like Youth to Work)
... email, web chat, video-conference, and in-person; participate in team problem solving and ... R I is unavailable; if staffing needs increase during intensive programs like Youth to Work)
... email, web chat, video-conference, and in-person; participate in team problem solving and ... R I is unavailable; if staffing needs increase during intensive programs like Youth to Work)
Hooper Bay, AK · On-site
$17 - $23/hr
... email, web chat, video-conference, and in-person; participate in team problem solving and ... R I is unavailable; if staffing needs increase during intensive programs like Youth to Work)
Hooper Bay, AK · On-site
$17 - $23/hr
... email, web chat, video-conference, and in-person; participate in team problem solving and ... R I is unavailable; if staffing needs increase during intensive programs like Youth to Work)
Chevak, AK · On-site
$17 - $23/hr
... email, web chat, video-conference, and in-person; participate in team problem solving and ... R I is unavailable; if staffing needs increase during intensive programs like Youth to Work)
Chevak, AK · On-site
$17 - $23/hr
... email, web chat, video-conference, and in-person; participate in team problem solving and ... R I is unavailable; if staffing needs increase during intensive programs like Youth to Work)
$16.25 - $22.25/hr
Reply to chat messages from patrons via the online portal. * Answer phones and help customers with their needs. * Communicate with the box office manager on needs/goals for the day. Hours per week ...
$16.25 - $22.25/hr
Reply to chat messages from patrons via the online portal. * Answer phones and help customers with their needs. * Communicate with the box office manager on needs/goals for the day. Hours per week ...
Anchorage, AK · On-site
Description Position Overview The Account Representative is a front-line revenue and relationship ... Comfort with technology, CRM systems, Chat GPT/Gemini, and structured workflows. Ability to work ...
Anchorage, AK · On-site
Description Position Overview The Account Representative is a front-line revenue and relationship ... Comfort with technology, CRM systems, Chat GPT/Gemini, and structured workflows. Ability to work ...
Anchorage, AK · On-site +1
$100K/yr
Chat with members to understand their insurance needs (yes, you're their hero). * Help families protect their futures with customized insurance solutions. * Walk them through the application process ...
Anchorage, AK · On-site +1
$100K/yr
Chat with members to understand their insurance needs (yes, you're their hero). * Help families protect their futures with customized insurance solutions. * Walk them through the application process ...
$12.43 - $14.64
3% of jobs
$14.64 - $16.85
13% of jobs
$17.72 is the 25th percentile. Wages below this are outliers.
$16.85 - $19.06
23% of jobs
The median wage is $19.84 / hr.
$19.06 - $21.28
32% of jobs
$22.66 is the 75th percentile. Wages above this are outliers.
$21.28 - $23.49
6% of jobs
$23.49 - $25.70
4% of jobs
$25.70 - $27.91
1% of jobs
$27.91 - $30.12
12% of jobs
$30.12 - $32.34
3% of jobs
$32.34 - $34.55
0% of jobs
$34.55 - $36.76
2% of jobs
$12
$22
$36
Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.
| Aspect | Chat Representative | Customer Service Agent |
|---|---|---|
| Credentials | High school diploma or equivalent; some roles may prefer customer service certifications | High school diploma or equivalent; customer service certifications are common |
| Work Environment | Online or remote chat platforms, customer support centers | Call centers, retail stores, online support |
| Industry Usage | Common in e-commerce, tech support, and online services | Widespread across retail, telecom, and hospitality sectors |
| Search & Comparison Intent | Understanding roles, skills, and job requirements | Similar roles, career progression, and differences |
Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.
$19.23 - $20.19/hr
Other
Posted 13 days ago
We're i Postal1 and we're in growth mode!
This is an exciting time to join our team. Headquartered in New York, we are an established, cutting edge leader in the digital mailbox industry.
Full Time
Customer Service Representative - Phone and Chat - Anchorage, AK
Anchorage, Alaska
We’re iPostal1 and we’re in growth mode!
This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we’re looking for confident, upbeat, personable Customer Service professionals to support that growth in our Anchorage, Alaska location.
There will be a two-week, paid training which starts on Day 1!
To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!
The salary range for this role is $19.23 - $20.19 per hour.
*Please note this is an in-office role. Remote work is not available.
Responsibilities:
Answer inbound calls from customers in a prompt and professional manner
Identify the type of assistance needed
Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
Manage customer expectations
Actively engage customers in on-line chat context
Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse technology environment (via phone/email/chat)
Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc.
Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting
Requirements:
Active listening skills
Results oriented
Strong work ethic
Excellent verbal and written communication skills
Previous experience in a customer service-oriented role
Proficient in navigating in a CRM and/or multiple software applications
iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.
Sourced by ZipRecruiter
Internet and it
51 - 200 Employees
Suffern, NY, US
2015
