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Chat Representative Jobs in Alaska (NOW HIRING)

Sharecare

Lead Customer Service Rep

Juneau, AK · On-site

... chat, email, or fax.?? * Provide support for the customer service team through the manning and ... Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with ...

iPostal1

Customer Service Representative

Anchorage, AK

$16.25 - $22.25/hr

To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet ...

TriWest Healthcare

TRICARE Customer Service Rep Alaska

Anchorage, AK · On-site

$16.25 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will respond to inbound calls, chat, email or other written correspondence regarding enrollment, claims, referrals and authorizations and appointments. Combine your passion for our military ...

Allen Marine Tours

Dock Representative

Juneau, AK · On-site

$16 - $19/hr

Summary for Dock Representative The position works with cruise line shore excursion staff, motor coach dispatchers and driver/guides, vessel crew, and other dock personnel to ensure our tours depart ...

Allen Marine Tours

Dock Representative

Sitka, AK · On-site

$16 - $19/hr

Summary for Dock Representative The position works with cruise line shore excursion staff, motor coach dispatchers and driver/guides, vessel crew, and other dock personnel to ensure our tours depart ...

Allen Marine Tours

Dock Representative

Ketchikan, AK · On-site

$16 - $19/hr

Summary for Dock Representative The position works with cruise line shore excursion staff, motor coach dispatchers and driver/guides, vessel crew, and other dock personnel to ensure our tours depart ...

Allen Marine Tours

Dock Representative

Ketchikan, AK · On-site

$39K - $45K/yr

Summary for Dock Representative The position works with cruise line shore excursion staff, motor coach dispatchers and driver/guides, vessel crew, and other dock personnel to ensure our tours depart ...

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Showing results 1-20

All JobsChat Representative JobsChat Representative Jobs in Alaska

Chat Representative information

See Alaska salary details

$12

$22

$36

How much do chat representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for chat representative in Alaska is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $24.86 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs

What are the most commonly searched types of Chat Representative jobs in Alaska?

The most popular types of Chat Representative jobs in Alaska are:

What are popular job titles related to Chat Representative jobs in Alaska?

For Chat Representative jobs in Alaska, the most frequently searched job titles are:

What job categories do people searching Chat Representative jobs in Alaska look for?

The top searched job categories for Chat Representative jobs in Alaska are:

Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Alaska as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,508 per year, or $22.8 per hour.

Remote Customer Service Representative

Viajemos Solas pero en Grupo

Anchorage, AK • Remote

$16.25 - $22.25/hr

Part-time

Re-posted 28 days ago

Job description

We are seeking motivated and customer-focused individuals to join our remote team as Customer Service Representatives. In this role, you will assist clients with inquiries, coordinate reservations and scheduling requests, provide support throughout the customer experience, and help ensure exceptional service standards are maintained.

The ideal candidate is organized, professional, detail-oriented, and enjoys helping others.

Responsibilities
  • Respond to customer inquiries via phone, email, chat, and online platforms
  • Provide accurate information regarding services, options, and availability
  • Assist with reservations, scheduling, and customer coordination
  • Maintain customer records and documentation
  • Follow up with customers regarding requests and appointments
  • Address concerns and escalate issues when appropriate
  • Deliver exceptional customer service and support
  • Participate in ongoing training and team meetings
Qualifications
  • Strong communication and interpersonal skills
  • Excellent customer service mindset
  • Ability to multitask and manage priorities effectively
  • Strong organizational and problem-solving skills
  • Comfortable using online systems, email, and web-based tools
  • Previous customer service, hospitality, administrative, or support experience is a plus
  • High school diploma or equivalent preferred
Benefits
  • Remote work environment
  • Flexible scheduling options
  • Ongoing training and development
  • Supportive team atmosphere
  • Opportunities for professional growth
  • Recognition and performance-based advancement opportunities
Ideal Candidate

You enjoy working with people, have strong attention to detail, communicate professionally, and take pride in providing excellent customer experiences from initial inquiry through completion of services.

Apply