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Customer Service Level Ii Jobs (NOW HIRING)

Cargill

Senior Customer Service Supervisor

Wichita, KS

$17.25 - $23.75/hr

Manage a team of customer facing or customer enabling customer service representatives working with complex standard service level two or three customers and drive delivery of exceptional customer ...

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Vixxo

Customer Service Representative

Los Angeles, CA · On-site

$17.25 - $23.50/hr

Connect with customers and build appropriate rapport to have a thorough understanding of needs, expectations and requirements in order to achieve customer goals and service level agreements. Provide ...

Vixxo

Customer Service Representative

Los Angeles, CA · On-site

$17.25 - $23.50/hr

Connect with customers and build appropriate rapport to have a thorough understanding of needs, expectations and requirements in order to achieve customer goals and service level agreements. Provide ...

Jms Technical Solutions

Level 2 Technician

Buffalo, NY · On-site

$50K - $60K/yr

... customer environments. The Level 2 Technician supports service improvement by identifying repeat issues, improving documentation, reinforcing technical standards, and helping the team deliver a more ...

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Monitise

Customer Service - Sr Associate II

$14.75 - $20.50/hr

Job Title Customer Service - Sr Associate II As a Customer Service Associate, you will support ... Knowledge of incident management practices, service-level expectations, and case trend analysis.

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Customer Service Level Ii information

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How much do customer service level ii jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer service level ii in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service level II?

Customer Service Level II positions are mid-level roles within customer service departments that handle more complex or escalated customer inquiries compared to entry-level representatives. They are responsible for resolving difficult issues, providing technical support, and sometimes training or mentoring junior staff. These professionals often have a deeper knowledge of company products, services, and policies, allowing them to manage situations that require more expertise. Their role is critical in maintaining customer satisfaction and ensuring issues are resolved efficiently.

What are the key skills and qualifications needed to thrive as a customer service level II?

To thrive as a Customer Service Level II representative, you need strong problem-solving abilities, advanced product knowledge, and prior experience in customer support, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and communication platforms is typically necessary. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help you excel in handling escalated issues. These skills and qualities are crucial for effectively resolving complex customer problems and maintaining high satisfaction levels.

What are some common challenges faced by customer service level II representatives, and how do they typically overcome them?

Customer Service Level II representatives often handle more complex or escalated customer issues compared to entry-level agents. Common challenges include managing irate customers, resolving technical problems, and navigating multiple systems to find solutions. To overcome these challenges, Level II reps rely on advanced product knowledge, strong communication skills, and collaboration with other departments such as technical support or billing. They also receive ongoing training and may use escalation protocols to ensure customer satisfaction while keeping interactions efficient and professional.

What is the difference between Customer Service Level II vs Customer Service Representative?

AspectCustomer Service Level IICustomer Service Representative
CredentialsHigh school diploma; some roles may require additional certificationsHigh school diploma typically sufficient
Work EnvironmentCall centers, retail, corporate officesCall centers, retail stores, online support
Job ResponsibilitiesHandling complex customer issues, escalations, mentoringResponding to customer inquiries, basic problem-solving
Industry UsageCommon in retail, telecom, bankingWidespread across various customer service sectors

Customer Service Level II roles generally involve handling more complex issues and may require additional experience or certifications compared to Customer Service Representatives. They often serve as a step up in customer support, with responsibilities including mentoring junior staff and managing escalations.

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What job categories do people searching Customer Service Level Ii jobs look for?

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Customer Service Level Ii jobs near you
Infographic showing various Customer Service Level Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (Level II)

Collabera

Phoenix, AZ

$16.50/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Position Details:

Client: Banking and Finance

Location: Phoenix, AZ - 85034-4216

Job Title: Customer Service Representative (Level II)

Duration: 8 Months (could go beyond)

Pay Rate: $16.50/hr

Shift timing: Monday to Friday 6:00 AM to 8:00 PM - be flexible to work as shift between these hours

Qualifications
Job Description:
  • Call center exp desired MUST be able to navigate through multiple systems
  • Smile in your voice customer service
  • Mortgage exp helpful

Job Summary:

  • Assists customers with questions or issues regarding their accounts received via phone and/or correspondence.
  • Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or troubleshooting.
  • Requires advanced knowledge of the organization, products and/or services.
  • Must have good communication and problem-solving skills.
  • May research issues or transfer to a research function.
  • May involve cross selling or up selling of other financial products.
  • Handles customer calls with somewhat more complexity.
  • Generally has more than 1 year of experience.
  • The bank is closed on Labor Day, Veterans Day, Thanksgiving, Christmas and New Years Day.
  • All contractors will be expected to work all other days of the week.

Training: 9am-6pm (4 week classroom training). Once training is completed, the schedule may be flexible but most likely will be 10am-7pm (4 week On Job Training)

Additional Information

To know more about this position or to schedule an interview, please contact

Vishal Patel

vishal.npatelat)collabera.com

973-413-6570

Collabera logo

About Collabera

Sourced by ZipRecruiter

Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Morristown, NJ, US

Social media

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