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Customer Service Level Ii Jobs (NOW HIRING)

Nordsonhcm

Customer Service Associate

Dayton, OH · On-site

$14 - $19.50/hr

This Temp to Hire Customer Service Associate supports global customers by managing moderately ... The Level 2 Associate operates with greater independence than entry-level roles and serves as a ...

Nordson Corporation

Customer Service Associate

Dayton, OH · On-site

$14 - $19.50/hr

This Temp to Hire Customer Service Associate supports global customers by managing moderately ... The Level 2 Associate operates with greater independence than entry-level roles and serves as a ...

ZEISS

Field Service Engineer - Level 2

The Field Service Engineer Level 2 is an intermediate level field service position that has met the ... This is a customer-facing role and therefore strong interpersonal skills and an ability to ...

Vixxo

Customer Service Representative

Los Angeles, CA · On-site

$17.25 - $23.50/hr

Connect with customers and build appropriate rapport to have a thorough understanding of needs, expectations and requirements in order to achieve customer goals and service level agreements. Provide ...

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Customer Service Level Ii information

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How much do customer service level ii jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer service level ii in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service level II?

Customer Service Level II positions are mid-level roles within customer service departments that handle more complex or escalated customer inquiries compared to entry-level representatives. They are responsible for resolving difficult issues, providing technical support, and sometimes training or mentoring junior staff. These professionals often have a deeper knowledge of company products, services, and policies, allowing them to manage situations that require more expertise. Their role is critical in maintaining customer satisfaction and ensuring issues are resolved efficiently.

What are the key skills and qualifications needed to thrive as a customer service level II?

To thrive as a Customer Service Level II representative, you need strong problem-solving abilities, advanced product knowledge, and prior experience in customer support, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and communication platforms is typically necessary. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help you excel in handling escalated issues. These skills and qualities are crucial for effectively resolving complex customer problems and maintaining high satisfaction levels.

What are some common challenges faced by customer service level II representatives, and how do they typically overcome them?

Customer Service Level II representatives often handle more complex or escalated customer issues compared to entry-level agents. Common challenges include managing irate customers, resolving technical problems, and navigating multiple systems to find solutions. To overcome these challenges, Level II reps rely on advanced product knowledge, strong communication skills, and collaboration with other departments such as technical support or billing. They also receive ongoing training and may use escalation protocols to ensure customer satisfaction while keeping interactions efficient and professional.

What is the difference between Customer Service Level II vs Customer Service Representative?

AspectCustomer Service Level IICustomer Service Representative
CredentialsHigh school diploma; some roles may require additional certificationsHigh school diploma typically sufficient
Work EnvironmentCall centers, retail, corporate officesCall centers, retail stores, online support
Job ResponsibilitiesHandling complex customer issues, escalations, mentoringResponding to customer inquiries, basic problem-solving
Industry UsageCommon in retail, telecom, bankingWidespread across various customer service sectors

Customer Service Level II roles generally involve handling more complex issues and may require additional experience or certifications compared to Customer Service Representatives. They often serve as a step up in customer support, with responsibilities including mentoring junior staff and managing escalations.

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What job categories do people searching Customer Service Level Ii jobs look for?

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Customer Service Level Ii jobs near you
Infographic showing various Customer Service Level Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Level III

Acme

Denver, CO • On-site

$16.50 - $22.50/hr

Other

Medical, Dental, PTO

Re-posted 18 days ago

Job description

Who We Are:
We are an award winning late stage SaaS start up that is revolutionizing the $165B recruitment market with a hiring platform based on cutting edge technologies and network integrations with Facebook, Linkedin and Twitter just to name a few. We power the hiring for rapidly growing startups to Fortune 500 companies like SpaceX, Twitter, Starbucks, Nest, Sound Cloud, and Square. We have a cross collaborative environment with a company culture unlike any other. We offer a competitive salary, medical/dental benefits, PTO, paid holidays, and pre-IPO stock. Join our team!
What Will You Do:
  • Provide email and phone support to customers to ensure their success
  • Work with customers to understand goals and business processes
  • Provide expert knowledge of our application to the customer
  • Participate in the design of automating features in Jobvite
  • Drive to continually improve our internal process for customer care
  • Identify, troubleshoot and resolve issues encountered by users, confirm and report bugs
  • Document issues using case format in our CRM system and defects in our bug tracking tool
  • Act as a liaison between our Product Management and Engineering teams
  • Collaborate with other employees by providing important customer feedback, process-improvement suggestions, new troubleshooting tips and other actions that involve improving our product
  • Develop technical solutions to be posted to both internal and external knowledge base
What Will You Bring:
    • A 4 year degree and/or 5+ years of demonstrated industry experience
    • Prior applicable experience in a technical support or professional services environment
    • Technical competence including general understanding of IT and enterprise software, specifically ASP ("on-demand", SaaS), networking, hardware, and implementations
    • Working knowledge of enterprise integrations including batch interfaces and Web Services
    • IT systems and networking experience with exposure to underlying security issues
    • Demonstrated analysis, problem solving and troubleshooting expertise
    • Solid understanding of Internet technologies, web servers and web proxy servers
    • Ability to multi-task and perform effectively under pressure
  • Comfortable interacting with all levels of management and roles within the client organization
  • Ability to effectively prioritize and escalate customer issues as required
  • Excellent communication and presentation skills to effectively explain a solution to a customer's problems
  • Detailed, organized and results oriented
  • Ability to learn and assimilate technical information quickly
  • Enthusiasm, strong work ethic and a positive attitude
  • PMP and Salesforce experience a plus

What Will You Get:
  • Competitive salary
  • Medical/Dental benefits
  • Solid late stage stock options
  • PTO
  • Paid Holidays
  • An experience you will cherish forever
What We Have Accomplished:
Recruiting technology has always been about innovation - the promise of sourcing and hiring great talent before the next guy. If, like us, you believe that hiring the best people is of the utmost importance, then you should expect technology with a laser focus on helping you find today's greatest candidates.
Delivering on the promise of innovation moves Jobvite forward every day. Jobvite serves companies with the highest expectations of recruiting technology and candidate quality. Companies that value an easy-to-use applicant tracking system, social grown employee referrals, and positive candidate experiences choose Jobvite.
Recent Jobvite Awards & Accolades:
  • 10/2014 Raised $25 Million series "D" funding round
  • Best in Biz Award, 2014
  • Brandon Hall Excellence Awards (Jobvite Engage: Gold Award), 2014
  • Brandon Hall Excellence Awards (Best Advance in Unique Talent Acquisition Tech.), 2014
  • Deloitte Fast 500, 2014
  • SVUS Award for Best Customer Support Team, 2014
  • Customer Service Department of the Year (Stevie Awards), 2014

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