Phoenix, AZ · On-site
$16 - $21.50/hr
Call Topics: 100% inbound calls First level support, common questions are in regards to pay-off on ... Handles customer calls with somewhat more complexity. Generally has more than 2 year of experience.
Phoenix, AZ · On-site
$16 - $21.50/hr
Call Topics: 100% inbound calls First level support, common questions are in regards to pay-off on ... Handles customer calls with somewhat more complexity. Generally has more than 2 year of experience.
Arlington, VA · On-site
The Service Level Specialist will design, maintain, and report on Service Level Objectives (SLOs) to meet customer commitments. The specialist will track performance and recommend service delivery ...
Arlington, VA · On-site
The Service Level Specialist will design, maintain, and report on Service Level Objectives (SLOs) to meet customer commitments. The specialist will track performance and recommend service delivery ...
Arlington, VA · On-site
$135K - $278K/yr
Strong customer and service management experience Security Clearance: * Active Secret, Top Secret ... level of experience. Accenture Federal Services offers a wide variety of benefits. You can find ...
Arlington, VA · On-site
$135K - $278K/yr
Strong customer and service management experience Security Clearance: * Active Secret, Top Secret ... level of experience. Accenture Federal Services offers a wide variety of benefits. You can find ...
Victorville, CA · On-site
$50K - $61K/yr
... Service Desk Technician (Level I / Level II) to provide support to a ... Federal Government customer in the Victorville, CAlocation. This is an exempt remote role.
Victorville, CA · On-site
$50K - $61K/yr
... Service Desk Technician (Level I / Level II) to provide support to a ... Federal Government customer in the Victorville, CAlocation. This is an exempt remote role.
Victorville, CA · On-site
$50K - $61K/yr
... Service Desk Technician (Level I / Level II) to provide support to a Federal ... Government customer in the Victorville, CA location. This is an exempt remote role.
Quick apply
Victorville, CA · On-site
$50K - $61K/yr
... Service Desk Technician (Level I / Level II) to provide support to a Federal ... Government customer in the Victorville, CA location. This is an exempt remote role.
... Service Desk Technician (Level I / Level II) to provide support to a ... Federal Government customer in the Butner, NC, location. This is an exempt remote role.
... Service Desk Technician (Level I / Level II) to provide support to a ... Federal Government customer in the Butner, NC, location. This is an exempt remote role.
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Troy, MI · On-site
$16/hr
Deliver an exceptional customer experience while meeting quality, productivity, and service-level expectations. Required Qualifications * High school diploma or equivalent. * 1+ year of experience in ...
Quick apply
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Troy, MI · On-site
$16/hr
Deliver an exceptional customer experience while meeting quality, productivity, and service-level expectations. Required Qualifications * High school diploma or equivalent. * 1+ year of experience in ...
Virginia, MN · On-site
$67K - $117K/yr
The Service Level Specialist will design, maintain, and report on Service Level Agreements (SLAs) to meet customer commitments. This person will track performance and recommend service delivery ...
Virginia, MN · On-site
$67K - $117K/yr
The Service Level Specialist will design, maintain, and report on Service Level Agreements (SLAs) to meet customer commitments. This person will track performance and recommend service delivery ...
Globe, AZ · On-site
... customer interface, providing transparent incident inquiries, circuit outage reviews, RCA and service performance concerns. * Proactively monitors the availability of Tier 2 circuits and drives ...
Globe, AZ · On-site
... customer interface, providing transparent incident inquiries, circuit outage reviews, RCA and service performance concerns. * Proactively monitors the availability of Tier 2 circuits and drives ...
Washington, DC · On-site
$93K - $123K/yr
Koniag IT Systems, LLC a Koniag Government Services company, is seeking a Service Level/Capacity Manager to support KITS and our government customer Washington, DC. This position is hybrid, requires ...
Washington, DC · On-site
$93K - $123K/yr
Koniag IT Systems, LLC a Koniag Government Services company, is seeking a Service Level/Capacity Manager to support KITS and our government customer Washington, DC. This position is hybrid, requires ...
Las Cruces, NM · On-site
Customer Service Advisor MCI is one of the fastest-growing tech-enabled business services companies ... Must be willing to submit up to a LEVEL II background and/or security investigation with a ...
Las Cruces, NM · On-site
Customer Service Advisor MCI is one of the fastest-growing tech-enabled business services companies ... Must be willing to submit up to a LEVEL II background and/or security investigation with a ...
Georgetown, TX · On-site
$14.75 - $20.25/hr
The CSR/Inside Sales Representative sells the organization's products and services for prospective ... High level of attention to detail and accuracy * Ability to establish positive working ...
Georgetown, TX · On-site
$14.75 - $20.25/hr
The CSR/Inside Sales Representative sells the organization's products and services for prospective ... High level of attention to detail and accuracy * Ability to establish positive working ...
$14.75 - $20.25/hr
The CSR/Inside Sales Representative sells the organization's products and services for prospective ... High level of attention to detail and accuracy * Ability to establish positive working ...
Quick apply
$14.75 - $20.25/hr
The CSR/Inside Sales Representative sells the organization's products and services for prospective ... High level of attention to detail and accuracy * Ability to establish positive working ...
Be Seen First
Yellow Springs, OH · On-site
$24 - $30/hr
Answer customer questions knowledgeably about our campers and gear offered. * Process sales in the ... the Service Tech (Level II) role * Ability to lift at least 50 lbs and perform physical work ...
New
Quick apply
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Yellow Springs, OH · On-site
$24 - $30/hr
Answer customer questions knowledgeably about our campers and gear offered. * Process sales in the ... the Service Tech (Level II) role * Ability to lift at least 50 lbs and perform physical work ...
New
Grand Rapids, MI · On-site
$64K - $89K/yr
Join our dynamic team at Community Automotive Repair as a Full Time Service Advisor Level 2, ... This onsite position offers an exciting opportunity to engage directly with customers, enhancing ...
Grand Rapids, MI · On-site
$64K - $89K/yr
Join our dynamic team at Community Automotive Repair as a Full Time Service Advisor Level 2, ... This onsite position offers an exciting opportunity to engage directly with customers, enhancing ...
$16.50 - $22.25/hr
Dispatch Customer Service Representative MCI is one of the fastest-growing tech-enabled business ... Must be willing to submit up to a LEVEL II background and/or security investigation with a ...
$16.50 - $22.25/hr
Dispatch Customer Service Representative MCI is one of the fastest-growing tech-enabled business ... Must be willing to submit up to a LEVEL II background and/or security investigation with a ...
Savannah, GA · On-site
$15 - $20.25/hr
Customer Service Representative MCI is one of the fastest-growing tech-enabled business services ... Must be willing to submit up to a LEVEL II background and/or security investigation with a ...
Savannah, GA · On-site
$15 - $20.25/hr
Customer Service Representative MCI is one of the fastest-growing tech-enabled business services ... Must be willing to submit up to a LEVEL II background and/or security investigation with a ...
The CSR/Inside Sales Representative sells the organization's products and services for prospective ... High level of attention to detail and accuracy * Ability to establish positive working ...
The CSR/Inside Sales Representative sells the organization's products and services for prospective ... High level of attention to detail and accuracy * Ability to establish positive working ...
Savannah, GA · On-site
$15 - $20.25/hr
Customer Service Representative MCI is one of the fastest-growing tech-enabled business services ... Must be willing to submit up to a LEVEL II background and/or security investigation with a ...
Savannah, GA · On-site
$15 - $20.25/hr
Customer Service Representative MCI is one of the fastest-growing tech-enabled business services ... Must be willing to submit up to a LEVEL II background and/or security investigation with a ...
Tempe, AZ · On-site
$16.25 - $21.50/hr
The Customer Care Specialist is responsible for demonstrating high-quality reputation management ... Ensure strict adherence to Service Level Agreements (SLAs) for all Level 2 cases, with a 5-minute ...
Tempe, AZ · On-site
$16.25 - $21.50/hr
The Customer Care Specialist is responsible for demonstrating high-quality reputation management ... Ensure strict adherence to Service Level Agreements (SLAs) for all Level 2 cases, with a 5-minute ...
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
| Aspect | Customer Service Level II | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma; some roles may require additional certifications | High school diploma typically sufficient |
| Work Environment | Call centers, retail, corporate offices | Call centers, retail stores, online support |
| Job Responsibilities | Handling complex customer issues, escalations, mentoring | Responding to customer inquiries, basic problem-solving |
| Industry Usage | Common in retail, telecom, banking | Widespread across various customer service sectors |
Customer Service Level II roles generally involve handling more complex issues and may require additional experience or certifications compared to Customer Service Representatives. They often serve as a step up in customer support, with responsibilities including mentoring junior staff and managing escalations.
For Customer Service Level Ii jobs, the most frequently searched job titles are:
Phoenix, AZ • On-site
$16 - $21.50/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 22 hours ago
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Call Topics: 100% inbound calls
First level support, common questions are in regards to pay-off on loans, copy of statements, payment, insurance on property, escrow, etc.
Assists customers with questions or issues regarding their accounts received via phone and/or correspondence.
Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
Uses computerized system for tracking, information gathering, and/or troubleshooting.
Requires advanced knowledge of the organization, products and/or services.
Must have good communication and problem-solving skills.
May research issues or transfer to a research function.
May involve cross selling or up selling of other financial products.
Handles customer calls with somewhat more complexity.
Generally has more than 2 year of experience.
To know more on this position or to schedule an interview please contact;
Vishwas Jaggi
973-475-7482
Sourced by ZipRecruiter
Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.
It services
5,001 - 10,000 Employees
Morristown, NJ, US
