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Customer Service Level Ii Jobs (NOW HIRING)

Perform radiographic inspections in assigned service, industrial, construction, and maintenance ... customer expectations. * Maintain all relevant documentation, records and certifications; and ...

Secretary Level 2

Big Rapids, MI ยท On-site

$18.09/hr

Secretary Level 2 Location: Big Rapids (Main Campus) Department: 38000 - CET Deans Office ... customer service). Proficiency with Microsoft Office products (Word, Excel, and Access). Required ...

Customer Service Representative

Hartford, CT ยท On-site

$16.25 - $22/hr

Connect with customers and build appropriate rapport to understand needs, expectations and requirements in order to achieve customer goals and service level agreements. Provide effective and ...

Level II Service Team Leader

Saint Petersburg, FL ยท On-site

$15.25 - $20/hr

OVERVIEW: The Level 2 Service Team Leader is responsible for coordinating the service, rigging ... Responsibilities include working with the customer (either internal or external) to obtain the ...

Level II Service Team Leader

Fort Myers, FL ยท On-site

$14 - $18.50/hr

OVERVIEW: The Level 2 Service Team Leader is responsible for coordinating the service, rigging ... Responsibilities include working with the customer (either internal or external) to obtain the ...

Member Service Representative Level II Department: Member Services Reports To: Member Services Manager FLSA Status: Full-Time, Hourly Non-Exempt Summary: Member Service Representative supports the ...

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Customer Service Level Ii information

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How much do customer service level ii jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for customer service level ii in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Level II, and why are they important?

To thrive as a Customer Service Level II representative, you need strong problem-solving abilities, advanced product knowledge, and prior experience in customer support, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and communication platforms is typically necessary. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help you excel in handling escalated issues. These skills and qualities are crucial for effectively resolving complex customer problems and maintaining high satisfaction levels.

What is the difference between Customer Service Level II vs Customer Service Representative?

AspectCustomer Service Level IICustomer Service Representative
CredentialsHigh school diploma; some roles may require additional certificationsHigh school diploma typically sufficient
Work EnvironmentCall centers, retail, corporate officesCall centers, retail stores, online support
Job ResponsibilitiesHandling complex customer issues, escalations, mentoringResponding to customer inquiries, basic problem-solving
Industry UsageCommon in retail, telecom, bankingWidespread across various customer service sectors

Customer Service Level II roles generally involve handling more complex issues and may require additional experience or certifications compared to Customer Service Representatives. They often serve as a step up in customer support, with responsibilities including mentoring junior staff and managing escalations.

What is a Tier 2 customer service representative?

A Tier 2 customer service representative is a more experienced role responsible for handling complex customer issues that cannot be resolved by Tier 1 agents. They often have specialized knowledge, problem-solving skills, and may use customer relationship management (CRM) tools to provide advanced support and escalate issues when necessary.

What jobs pay 4000 a week without a degree?

Customer Service Level II roles typically do not pay $4,000 per week without advanced experience or specialized skills. High-paying jobs that can reach this level often require certifications, technical skills, or experience in fields like sales, real estate, or certain trades, but they usually also involve variable commissions or bonuses. Most roles paying this amount consistently without a degree are rare and often involve entrepreneurship or high-level sales positions.

What is level 2 customer service?

Level 2 customer service refers to a more advanced support role where representatives handle complex issues that cannot be resolved at the first level. These agents often require deeper product knowledge, troubleshooting skills, and may escalate unresolved problems to specialized teams or technical support.

What are Customer Service Level II positions?

Customer Service Level II positions are mid-level roles within customer service departments that handle more complex or escalated customer inquiries compared to entry-level representatives. They are responsible for resolving difficult issues, providing technical support, and sometimes training or mentoring junior staff. These professionals often have a deeper knowledge of company products, services, and policies, allowing them to manage situations that require more expertise. Their role is critical in maintaining customer satisfaction and ensuring issues are resolved efficiently.

What are some common challenges faced by Customer Service Level II representatives, and how do they typically overcome them?

Customer Service Level II representatives often handle more complex or escalated customer issues compared to entry-level agents. Common challenges include managing irate customers, resolving technical problems, and navigating multiple systems to find solutions. To overcome these challenges, Level II reps rely on advanced product knowledge, strong communication skills, and collaboration with other departments such as technical support or billing. They also receive ongoing training and may use escalation protocols to ensure customer satisfaction while keeping interactions efficient and professional.

What jobs can you get with level 2?

A Customer Service Level II position typically qualifies individuals for roles such as customer support representative, technical support agent, or client service associate. These roles often require good communication skills, problem-solving abilities, and familiarity with customer service tools like CRM software. Advancement may lead to supervisory or specialized support positions.
More about Customer Service Level Ii jobs
What job categories do people searching Customer Service Level Ii jobs look for? The top searched job categories for Customer Service Level Ii jobs are:
Infographic showing various Customer Service Level Ii job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
RT Level II

RT Level II

Kakivik Asset Management

Lake Charles, LA โ€ข On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago


Job description

General Description:

The Level 2 Radiographer is responsible for performing gamma and x-ray radiography in accordance with code quality requirements found in API, ASME, AWS and client specified documents, performing interpretation of the results and generating inspection reports. The Level 2 radiographer will also be responsible for performing activities in compliance with the state of LA, DOT and NRC regulations, and the KAM Radiation Safety Program.

Kakivik offers a competitive salary, career growth opportunities and for full-time positions we offer a Full Benefits Package including excellent FEHB Medical, Dental and Vision Insurance, Life insurance, and a 401k match program.

Every employee is responsible for driving Kakivik'sMission, Vision, and Values, a crucial part of the strategic plan to drive success. Kakivik Asset Management leads the industry in Safety, Innovation, and Excellence. Kakivik's mission is to provide quality-driven, cost-effective asset management services to support resource development companies.

Essential Duties & Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Perform radiographic inspections in assigned service, industrial, construction, and maintenance areas
  • Ensure full utilization of information, procedures and work methods.
  • Perform all tasks according to company and client safety guidelines and participate in weekly and pre-job/daily safety meetings.
  • Coordinate with the facility owner/operator and other contractors and project teams on the work site to maintain an open and cooperative relationship at all times, including during the high stress, high activity levels of TAR maintenance.
  • Exhibit commitment to company Quality objectives through full utilization of Quality Management Systems, and by evaluating project related processes and making necessary changes, by using client inputs to make improvements, and meeting and exceeding stakeholder and customer expectations.
  • Maintain all relevant documentation, records and certifications; and develop operational, production and program reports including project close-out reports for clients.
  • Other duties as assigned.
Knowledge, Skills, and Abilities:
  • Skilled with computer software including MS Office Suite (Word, Excel, PowerPoint, Outlook and Access).
  • Knowledge of industrial safety cultures and safety minded.
  • Ability to read blueprints, engineers' drawings, and architectural renderings of facility, plant and equipment
  • Knowledge of tools used in scope of work.
  • Self-motivated and able to work independently.
Required Qualifications:
  • High School Diploma or GED is required.
  • Current ASNT Level 2 certifications for RT utilizing and interpreting computed radiography (CR) is required.
  • Current LA/TX Radiographer card with gamma and trainer endorsement is required.
  • Valid driver's license withno restrictionsis required.
Preferred Qualifications:
  • Current ASNT Level 2 certifications in UT, MT & PT is preferred.
  • Current LA/TX Radiographer card with x-ray and trainer endorsement is preferred.
  • Current IRATA Level 1 or higher is preferred.
Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is a full-time position assigned to Louisiana with some work in neighboring states as needed. All assigned positions are on-call 24 hours/day while on shift or assigned temporarily to another project. Flexibility regarding hours of work is required as needed to meet demands of the job.Position may be reassigned at any time to meet operational objectives.

While performing the duties of this job, the employee regularly works at the project site. The employee may be exposed to moving mechanical parts; high precarious places; fumes or airborne particles; outside weather conditions and risk of electrical shock. The noise in these work environments is usually moderate to very loud. Position may be working with potentially hazardous materials and wastes.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. A pre-hire post offer Functional Capacity Evaluation (FCE) will be conducted to determine an employee's ability to perform to the job standard. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • MOBILITY: Must be able to access all controls and all parts of machinery for service.Must be able to push/pull 50 pounds for 20 feet.
  • HEARING: Must be able to hear audible safety alarms.
  • VISUAL ACUITY: Must be adequate to perform above listed tasks in a safe manner and take hand signals from ground man or flag man.
  • LIFTING: Must be able to routinely lift up to 50 pounds from floor to waist, 50 pounds from wait level to shoulder height and carry 50 pounds for 20 feet.
  • RANGE OF MOTION: An objective range of motion measurement will be conducted and recorded using a five position and rapid exchange grip strength test during the pre-hire/post offer FCE.
Contingencies:

Offer contingent upon ability to pass a pre-employment drug test and a background check.

This job description is not an employment agreement or contract.Management has the exclusive right to alter the scope of work at any time without prior notice.

Kakivik Asset Management (KAM)is an Equal Opportunity Employer.Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

Kakivik Asset Management (KAM) grant employment preference first to BBNC shareholders, their spouses or descendants, and second to other Alaska Native Corporation Shareholders in accordance with P.L. 93-638.