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Customer Service Level Ii Jobs (NOW HIRING)

Enhesa

Software Engineer Level II

$70K - $75K/yr

The Software Level II will be responsible for the design, development and maintenance of customer ... Proven experience with Micro Services Architecture * Proven experience with Open API (OpenAPI ...

Vixxo

Customer Service Representative

Hartford, CT

$16.25 - $22/hr

Connect with customers and build appropriate rapport to understand needs, expectations and requirements in order to achieve customer goals and service level agreements. Provide effective and ...

MarineMax

Level II Service Team Leader

Fort Myers, FL · On-site

$14 - $18.50/hr

OVERVIEW: The Level 2 Service Team Leader is responsible for coordinating the service, rigging ... Responsibilities include working with the customer (either internal or external) to obtain the ...

Freedom Technology Solutions inc

Be Seen First

Level III Help Desk Technician

Johnston, RI · On-site

$55K - $70K/yr

Provide Level II and Level III remote technical support for managed clients. * Troubleshoot and ... Lead by example in customer service, accountability, documentation, and technical quality.

Daikin Comfort

Service Coordinator - Level 2

Spokane, WA · On-site

$22.38 - $27.97/hr

Dispatching a team of Field Service Technicians Maintaining consistent communication on current status with the Field Service Technicians, Customers, Vendors, and other office staff Prioritizing ...

New

NFI Industries

Level II Technician

Terrell, TX · On-site

$33K - $42K/yr

Overview The Level II Technician performs all aspects of MHE planned and unplanned maintenance ... Must have computer experience, good communication skills and good customer service skills. This ...

iFixScreens

Smartphone Technician - Level 2

Snellville, GA

$13.25 - $17.25/hr

The successful applicant will have at least 6 months of experience as a Level 2 tech. The applicant ... Duties include Customer service Diagnostics/Repair of cellular phones, computers, gaming systems ...

ALLIANCE SAFETY COUNCIL

MSR Level 2

Baton Rouge, LA · On-site

Member Service Representative Level II Department: Member Services Reports To: Member Services Manager FLSA Status: Full-Time, Hourly Non-Exempt Summary: Member Service Representative supports the ...

Siltronic

Customer Service Representative II

Portland, OR · On-site

$17 - $23/hr

Seeking a Customer Service Representative II We are seeking a dedicated SCC Customer Service ... Level 2 SAP issues, and supporting the implementation of new procedures. This position is crucial ...

Dollar Tree

customer service II

Allentown, PA · On-site

$14.25 - $19.75/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

Dollartree

Customer service II

Newnan, GA · On-site

$13 - $18/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

Dollar Tree

Customer service II

Newnan, GA · On-site +1

$13 - $18/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

Dollar Tree

Customer Service II

Atlanta, GA · On-site

$14 - $19.25/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

Dollar Tree

Customer Service #2

Highland, CA · On-site

$14.50 - $19.75/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

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Customer Service Level Ii information

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How much do customer service level ii jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer service level ii in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service level II?

Customer Service Level II positions are mid-level roles within customer service departments that handle more complex or escalated customer inquiries compared to entry-level representatives. They are responsible for resolving difficult issues, providing technical support, and sometimes training or mentoring junior staff. These professionals often have a deeper knowledge of company products, services, and policies, allowing them to manage situations that require more expertise. Their role is critical in maintaining customer satisfaction and ensuring issues are resolved efficiently.

What are the key skills and qualifications needed to thrive as a customer service level II?

To thrive as a Customer Service Level II representative, you need strong problem-solving abilities, advanced product knowledge, and prior experience in customer support, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and communication platforms is typically necessary. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help you excel in handling escalated issues. These skills and qualities are crucial for effectively resolving complex customer problems and maintaining high satisfaction levels.

What are some common challenges faced by customer service level II representatives, and how do they typically overcome them?

Customer Service Level II representatives often handle more complex or escalated customer issues compared to entry-level agents. Common challenges include managing irate customers, resolving technical problems, and navigating multiple systems to find solutions. To overcome these challenges, Level II reps rely on advanced product knowledge, strong communication skills, and collaboration with other departments such as technical support or billing. They also receive ongoing training and may use escalation protocols to ensure customer satisfaction while keeping interactions efficient and professional.

What is the difference between Customer Service Level II vs Customer Service Representative?

AspectCustomer Service Level IICustomer Service Representative
CredentialsHigh school diploma; some roles may require additional certificationsHigh school diploma typically sufficient
Work EnvironmentCall centers, retail, corporate officesCall centers, retail stores, online support
Job ResponsibilitiesHandling complex customer issues, escalations, mentoringResponding to customer inquiries, basic problem-solving
Industry UsageCommon in retail, telecom, bankingWidespread across various customer service sectors

Customer Service Level II roles generally involve handling more complex issues and may require additional experience or certifications compared to Customer Service Representatives. They often serve as a step up in customer support, with responsibilities including mentoring junior staff and managing escalations.

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What job categories do people searching Customer Service Level Ii jobs look for?

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Customer Service Level Ii jobs near you
Infographic showing various Customer Service Level Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Manual Machinist -- Level 2

Southern Valve Service

Baton Rouge, LA

$19.25 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 17 days ago

Job description

Manual Machinist — Level 2

Southern Valve Service is committed to providing top-class valve modification and reconditioning work. Many valve manufacturers and Gulf Coast chemical processors and refineries trust our integrity and competence to perform a wide variety of valve modifications and repairs on time, to specification, and within budget.

Description

The Manual Machinist Level 2 position is for a qualified manual machinist capable of performing routine machining operations with limited supervision. This position is responsible for setting up and operating manual machines to repair, modify, and re-machine industrial valve components while maintaining critical dimensions and quality requirements.

The Level 2 machinist should be able to work from drawings, sketches, samples, and verbal instructions. This position requires a working knowledge of manual lathes, knee mills, horizontal boring mills, and/or vertical turret lathes.

Education & Experience

Minimum preferred qualifications:

  • 2–10 years of manual machining experience
  • Experience with industrial repair, valve repair, or job-shop machining preferred
  • Trade school or vocational training preferred but not required

Skills and Abilities Required

  • Ability to set up and operate manual lathes and manual mills with limited supervision
  • Working knowledge of horizontal boring mills and/or vertical turret lathes preferred
  • Ability to read and interpret drawings, sketches, and machining instructions
  • Ability to use precision measuring equipment, including micrometers, calipers, dial indicators, bore gauges, depth micrometers, and height gauges
  • Understanding of materials, cutting tools, speeds and feeds, and basic machining techniques
  • Ability to re-machine parts for repair while maintaining critical dimensions
  • Ability to perform facing, turning, boring, drilling, tapping, milling, and basic threading operations
  • Ability to verify completed work against required dimensions and quality standards
  • Ability to recognize when parts, setups, or dimensions require clarification before proceeding
  • Responsible for personal safety and the safety of others
  • Must be able to complete routine work with limited supervision
  • Must be able to stand for long periods, reach, handle tools, and perform physical shop work
  • Must be able to frequently lift and/or move up to 35 pounds

Typical Work

  • Re-machining valve bodies, bonnets, discs, seats, stems, and related components
  • Machining weld-repaired parts back to required dimensions
  • Machining sealing surfaces, gasket surfaces, counterbores, bores, and threaded areas
  • Setting up irregular or repaired components for machining
  • Performing dimensional checks before, during, and after machining
  • Working with supervisors, inspectors, and other shop personnel to meet customer requirements

Hours

Full-time position: Monday–Friday, 8:00–4:30, with frequent overtime and weekends as needed to meet customer deliveries. Schedule changes may also be required.

Benefits

  • Full range of medical benefits
  • Dental
  • Vision
  • Life insurance
  • Matching IRA
  • Paid company holidays