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Customer Service Insurance Jobs in Austin, TX (NOW HIRING)

Service Insurance Companies

Claims Processor

Austin, TX · On-site

$25/hr

Service Insurance Companies is on the search for a Claims Processo r to join the team! About the ... Providing customer service and support for the Adjusters and Supervisors. Experience, Knowledge ...

New

Service Insurance Companies

Claims Processor

Austin, TX · On-site

$25/hr

Service Insurance Companies is on the search for a Claims Processo r to join the team! About the ... Providing customer service and support for the Adjusters and Supervisors. Experience, Knowledge ...

New

ARROW MIRROR & GLASS INC

Customer Service

Georgetown, TX

$14.75 - $20.25/hr

Thermotec Glass dba Arrow Glass Industries in Austin, TX, a residential, multi-family, and commercial glass company, is in search of a Customer Service Representative. Must be able to multi-task ...

Arrow Glass Industries

Be Seen First

Customer Service

Georgetown, TX · On-site

$1/hr

Thermotec Glass, a division of Arrow Mirror and Glass Inc, a residential, multi-family and commercial glass company, is in search of a Customer Service Representative. Must be able to multi-task ...

Infojini Inc

Customer service

Austin, TX · On-site

$15.75 - $21.50/hr

Customer Service Soft Skills 2. Basic Computer Knowledge & skills 3. Keyboarding/typing skills 4. Wifi/Wireless experience/skills Austin & Dallas, TX Additional Information All your information will ...

A Team Home Services

Customer Service Coordinator

Hutto, TX · On-site

$39K - $70K/mo

Customer Service Coordinator A Team Home Services - Hutto, TX Pay: $16-$20/hour based on experience ... Option to enroll in group health insurance Why Work With A Team? At A Team Home Services, you'll ...

New

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Customer Service Insurance information

See Austin, TX salary details

$9

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How much do customer service insurance jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer service insurance in Austin, TX is $18.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.77 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are the most commonly searched types of Customer Service Insurance jobs in Austin, TX?

The most popular types of Customer Service Insurance jobs in Austin, TX are:

What are popular job titles related to Customer Service Insurance jobs in Austin, TX?

For Customer Service Insurance jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Customer Service Insurance jobs in Austin, TX look for?

The top searched job categories for Customer Service Insurance jobs in Austin, TX are:

What cities near Austin, TX are hiring for Customer Service Insurance jobs?

Cities near Austin, TX with the most Customer Service Insurance job openings:

Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Austin, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,790 per year, or $18.6 per hour.

Claims Processor

Service Insurance Companies

Austin, TX • On-site

$25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

**This is an in-office role, based in Austin, TX. Applicants must be authorized to work for ANY employer in the U.S. Visa is not available.**

Service Insurance Companies is on the search for a Claims Processor to join the team!

About the Role: The Claims Processor will work closely with all Processors, Adjusters and Supervisors providing clerical and administrative support.


Responsibilities: 

  • Receive, identify, sort, date stamp and distribute in compliance with each States Workers Compensation rules and statutes, and the company’s deadlines, all mail, faxes and all official State forms and letters. 
  • Assists in the process of workers compensation claims and maintain claim files along with administrative work.
  • Handle all certified and overnight mail.
  • Enter, print, sort and mail checks for indemnity and medical claims.
  • Enter new claims into system with accuracy and detail.
  • Operates all office equipment.
  • Answer and direct incoming calls with a professional demeanor. 
  • Maintain filing; responsible for records retention and miscellaneous projects, as needed.
  • Handles task assigned for different adjusters, processes State forms, police reports, Return to Provider, Cease & Desist, and Retro Utilization Review letters. Serves as back up to various Support team members. 
  • Must have the ability to work in different claim systems along with other digital processes.
  • Must be willing to handle other duties as assigned. 
  • Assists with Electronic Data Interchange (EDI).
  • Providing customer service and support for the Adjusters and Supervisors.


Experience, Knowledge & Skills: 

  • Office and/or administrative experience required.
  • Basic knowledge of office procedures.
  • Working knowledge of MSWord and Excel.
  • Ability to work with speed and accuracy.
  • Must maintain a positive behavior by acting and communicating in a professional manner, to get along with customers, clients, co-workers, and management.
  • Must have the ability to communicate clearly and effectively with all types of people.
  • Should have good math and typing skills.
  • Good oral and written communication.
  • Must be detail oriented and able to prioritize.
  • Nice to have: Bilingual in Spanish.


Professional Qualifications:

  • High school diploma.
  • Preference of Workers Compensation experience, but not mandatory.


Benefits:

Service Insurance Companies Offers a competitive benefits package including: 

  • Healthcare: Medical, Dental & Vision
  • Voluntary Benefits: Life, Disability, Accident and Illness Insurance
  • Pet Insurance
  • 401K Matching
  • Generous paid time off & holidays
  • Tuition Reimbursement & training
  • Group discounts available

Salary Range: Starting at $52,000 ($25 P/HR). Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience.


8:00am - 5:00pm