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Customer Service Insurance Jobs in Austin, TX (NOW HIRING)

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Austin, TX

Customer Service Insurance information

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How much do customer service insurance jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer service insurance in Austin, TX is $18.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.77 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are the most commonly searched types of Customer Service Insurance jobs in Austin, TX?

The most popular types of Customer Service Insurance jobs in Austin, TX are:

What are popular job titles related to Customer Service Insurance jobs in Austin, TX?

For Customer Service Insurance jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Customer Service Insurance jobs in Austin, TX look for?

The top searched job categories for Customer Service Insurance jobs in Austin, TX are:

What cities near Austin, TX are hiring for Customer Service Insurance jobs?

Cities near Austin, TX with the most Customer Service Insurance job openings:

Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Austin, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,790 per year, or $18.6 per hour.

Licensed Insurance Sales Representative

Farmers Insurance - District 3537

Austin, TX • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 17 days ago

Job description

We are looking for individuals that are looking to enter the financial lucrative world of insurance! Our producer program allows you to work and be mentored by one of our districts most successful agents.

We will provide full one on one training with sales, customer service, insurance knowledge and marketing techniques. Previous Sales, Marketing or networking experience is a plus but not required.

Base + Commission!


Benefits

  • Base plus commission
  • Monthly Bonuses
  • PTO & Vacation
  • Health, Dental, Life, Retirement Provided as option

Responsibilities:

  • Provide quotes, pricing, and other information to prospective and existing clients.
  • Ensure all quotes procedures and practices are compliant with Farmers guidelines and procedures.
  • Meet new business sales goals by working existing leads, develop new leads and market appropriate products.

Requirements:

  • Able to obtain or currently hold a Property & Casualty license and a Life & Health License.
  • Outgoing, confident, and assertive individual.
  • Quick Learner and team player.
  • Committed to growth.
  • Must pass credit and background check.