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Customer Service Evaluation Jobs (NOW HIRING)

CSR Customer Service Specialist

Tempe, AZ · On-site

$16.50 - $22/hr

Service Monitoring and Evaluation: Conduct thorough assessments of service delivery processes to guarantee adherence to our high-quality standards, through the analysis of customer feedback, service ...

CSR Customer Service Specialist

Tempe, AZ · On-site

$15.50 - $21.25/hr

Service Monitoring and Evaluation: Conduct thorough assessments of service delivery processes to guarantee adherence to our high-quality standards, through the analysis of customer feedback, service ...

Showing results 41-60

Customer Service Evaluation information

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$9

$18

$26

How much do customer service evaluation jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer service evaluation in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is customer service evaluation?

Customer service evaluation is the process of assessing and measuring the quality of service provided to customers by a business or organization. This often involves gathering feedback through surveys, mystery shopping, reviews, or direct observation. The goal is to identify strengths and areas for improvement in customer interactions, ensuring a positive customer experience and helping businesses maintain high service standards.

What are the key skills and qualifications needed to thrive in customer service evaluation, and why are they important?

To thrive in Customer Service Evaluation, you need a strong background in customer service principles, analytical thinking, and quality assessment, often supported by experience in customer-facing roles or a related degree. Familiarity with customer relationship management (CRM) software, survey tools, and performance analytics platforms is typically required. Outstanding attention to detail, objectivity, and effective communication skills make someone excel in evaluating and providing actionable feedback. These competencies ensure accurate assessments and drive continuous improvement in customer service standards and team performance.

What is the difference between Customer Service Evaluation vs Customer Service Representative?

AspectCustomer Service EvaluationCustomer Service Representative
Primary RoleAssess and review customer interactions to ensure quality standardsAssist customers directly with inquiries, issues, and product information
Required SkillsAnalytical skills, attention to detail, communication skillsCommunication, problem-solving, product knowledge
Work EnvironmentQuality assurance teams, call centers, or online review platformsCall centers, retail stores, or service desks
CertificationsCustomer service or quality assurance certifications often preferredCustomer service training or certifications

Customer Service Evaluation focuses on reviewing and assessing customer interactions to ensure quality, while Customer Service Representatives directly handle customer inquiries and issues. Both roles require strong communication skills, but Evaluation roles emphasize analysis and quality assurance, whereas Representatives focus on direct customer support.

What are some common challenges faced in a customer service evaluation role, and how can they be managed?

Professionals in Customer Service Evaluation often encounter challenges such as obtaining unbiased feedback, handling sensitive performance data, and ensuring evaluations lead to constructive improvements. To manage these challenges, it's essential to use a standardized evaluation framework, maintain confidentiality, and communicate findings with empathy. Collaborating closely with customer service teams and management helps turn evaluation insights into actionable training and development plans, fostering a positive work environment.
More about Customer Service Evaluation jobs
What cities are hiring for Customer Service Evaluation jobs? Cities with the most Customer Service Evaluation job openings:
What states have the most Customer Service Evaluation jobs? States with the most job openings for Customer Service Evaluation jobs include:
Infographic showing various Customer Service Evaluation job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service & Administrative Office Assistant

HRS Talent Solutions

Jackson, MS • On-site

$30 - $38/hr

Other

Posted 8 days ago


Job description

About the job Customer Service & Administrative Office Assistant
Customer Service & Administrative Office Assistant
Pay: $30.00 to $38.00 per hour
Schedule: Part Time or Full Time
Location: Remote
About the Role
We are currently seeking organized and dependable individuals for an entry level Customer Service & Administrative Support Assistant opportunity. This role is well suited to candidates who are comfortable communicating clearly, following written instructions, reviewing information carefully, and completing routine support tasks with accuracy and consistency.
This position combines customer service support, administrative assistance, data entry, online workflow coordination, and general office support. Training is provided for qualified applicants, and the role is structured to help candidates build experience while developing strong day to day work habits.
Applicants with experience in customer service, retail, reception, hospitality, front desk support, call centre support, office administration, data entry, or other service focused roles are encouraged to apply. The position is a good fit for individuals who are patient, organized, detail oriented, and able to handle customer or participant information professionally.
Key Responsibilities
The Customer Service & Administrative Support Assistant will help support routine customer service, feedback, and office related tasks. Responsibilities can include:
• Reviewing customer, participant, or project related information for accuracy and completeness
• Supporting customer service and client feedback projects by organizing responses, comments, and submitted details
• Reading written instructions carefully and completing assigned tasks according to provided guidelines
• Entering information into online forms, templates, spreadsheets, or tracking sheets
• Reviewing names, dates, contact details, submitted answers, and other information for accuracy
• Helping organize feedback from surveys, service evaluations, product reviews, and client related projects
• Providing structured feedback to support client projects and research assignments
• Participating in guided client evaluations and completing form based assessments
• Recording reactions, preferences, observations, and responses clearly and accurately
• Researching company websites, checking business information online, and verifying whether details are current
• Supporting routine office related processes through accurate and consistent task completion
• Communicating clearly in writing when completing forms, notes, feedback, or project related responses
Requirements
Qualified applicants should be comfortable with basic computer based tasks, written communication, and routine support responsibilities. Requirements include:
• Reliable computer or laptop
• Stable internet connection
• Ability to follow written instructions carefully
• Comfort using email, web browsers, online forms, and basic web based tools
• Strong attention to detail and ability to review work for accuracy
• Clear written communication skills
• Dependable and organized approach to recurring tasks
• Ability to work independently and manage time effectively
• Comfort reviewing customer, participant, or project information
• Ability to handle routine customer service and administrative support tasks professionally
Preferred Skills
Previous experience is helpful but not required for all applicants. No experience required and training is provided for qualified candidates. Preferred skills include:
• Previous customer service, retail, reception, hospitality, front desk, call centre, or office support experience
• Basic computer navigation and familiarity with everyday online tools
• Comfort using Google Search, email, online forms, templates, and spreadsheets
• Good written communication and reading comprehension
• Ability to read customer or participant information carefully and respond appropriately
• Ability to stay organized while working through assigned tasks
• Consistent follow through and dependable work habits
• Willingness to learn new tools and processes with training provided
• Interest in customer service, administrative support, data entry, research, feedback, or support based work
Compensation and Growth
This position offers competitive pay based on the role, schedule, and overall fit. It can also serve as a strong starting point for candidates who want to build experience in customer service support, administrative work, online task coordination, data entry, and general office support.
Candidates who perform well can be considered for additional responsibilities over time, depending on availability, project needs, accuracy, communication, and overall performance.
Schedule
Opportunities are available for both part time and full time hours. Scheduling details can vary depending on role fit, availability, and current project needs.
Application Process
This is an initial application through a partner job platform. Candidates who continue in the process can be asked to complete their full application directly through the hiring company's website.
Completing that next step allows the hiring team to confirm applicant details, review availability, and consider candidates for suitable customer service support, administrative support, data entry, feedback, and office related opportunities.
Apply
If you are interested in an entry level customer service and administrative support opportunity and can bring clear communication, organization, accuracy, and dependable follow through to the role, we encourage you to apply.