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Customer Service Evaluation Jobs (NOW HIRING)

Service Measure LLC

Professional Driver

Charlotte, NC · Remote

$17 - $20/hr

... service evaluation activities. Drivers must demonstrate professionalism, reliability, and ... Strong customer service and interpersonal skills * Responsible, punctual, and safety-focused ...

Service Measure LLC

Professional Driver

Denver, CO · Remote

$17 - $20/hr

... service evaluation activities. Drivers must demonstrate professionalism, reliability, and ... Strong customer service and interpersonal skills * Responsible, punctual, and safety-focused ...

Service Measure LLC

Professional Driver

Baltimore, MD · Remote

$17 - $20/hr

... service evaluation activities. Drivers must demonstrate professionalism, reliability, and ... Strong customer service and interpersonal skills * Responsible, punctual, and safety-focused ...

Service Measure LLC

Professional Driver

Philadelphia, PA · Remote

$17 - $20/hr

... service evaluation activities. Drivers must demonstrate professionalism, reliability, and ... Strong customer service and interpersonal skills * Responsible, punctual, and safety-focused ...

Service Measure LLC

Professional Driver

Boston, MA · Remote

$17 - $20/hr

... service evaluation activities. Drivers must demonstrate professionalism, reliability, and ... Strong customer service and interpersonal skills * Responsible, punctual, and safety-focused ...

Service Measure LLC

Professional Driver

Tampa, FL · Remote

$17 - $20/hr

... service evaluation activities. Drivers must demonstrate professionalism, reliability, and ... Strong customer service and interpersonal skills * Responsible, punctual, and safety-focused ...

KnitWell Group

Customer Service

Williamsburg, VA

$14 - $19.25/hr

... customer. * Use brand behaviors and personalized service to drive brand loyalty. * Uphold the ... associates are evaluated on the basis of qualifications and ability without regard to sex ...

Service Measure LLC

Professional Driver

Orlando, FL · Remote

$17 - $20/hr

... service evaluation activities. Drivers must demonstrate professionalism, reliability, and ... Strong customer service and interpersonal skills * Responsible, punctual, and safety-focused ...

Service Measure LLC

Professional Driver

New York, NY · Remote

$17 - $20/hr

... service evaluation activities. Drivers must demonstrate professionalism, reliability, and ... Strong customer service and interpersonal skills * Responsible, punctual, and safety-focused ...

Service Measure LLC

Professional Driver

Detroit, MI · Remote

$17 - $20/hr

... service evaluation activities. Drivers must demonstrate professionalism, reliability, and ... Strong customer service and interpersonal skills * Responsible, punctual, and safety-focused ...

Service Measure LLC

Professional Driver

Pittsburgh, PA · Remote

$17 - $20/hr

... service evaluation activities. Drivers must demonstrate professionalism, reliability, and ... Strong customer service and interpersonal skills * Responsible, punctual, and safety-focused ...

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All JobsCustomer Service Evaluation Jobs

Customer Service Evaluation information

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How much do customer service evaluation jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for customer service evaluation in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service evaluator?

A customer service evaluator is a professional who assesses the quality of customer interactions, often by reviewing calls, chats, or emails to ensure service standards are met. They may use checklists, scoring systems, and feedback tools to provide insights for training and improvement.

What jobs can I transition to from customer service?

Customer service skills can transfer to roles such as sales representative, account manager, administrative assistant, or technical support specialist. These positions often require strong communication, problem-solving, and interpersonal skills, and may involve certifications or familiarity with customer relationship management (CRM) tools.

What is customer service evaluation?

Customer service evaluation is the process of assessing and measuring the quality of service provided to customers by a business or organization. This often involves gathering feedback through surveys, mystery shopping, reviews, or direct observation. The goal is to identify strengths and areas for improvement in customer interactions, ensuring a positive customer experience and helping businesses maintain high service standards.

What is evaluating customer service?

Evaluating customer service involves assessing how well customer service representatives interact with customers, resolve issues, and meet service standards. This process often includes reviewing customer feedback, monitoring calls or chats, and using performance metrics to ensure quality and improve service delivery.

What are the key skills and qualifications needed to thrive in Customer Service Evaluation, and why are they important?

To thrive in Customer Service Evaluation, you need a strong background in customer service principles, analytical thinking, and quality assessment, often supported by experience in customer-facing roles or a related degree. Familiarity with customer relationship management (CRM) software, survey tools, and performance analytics platforms is typically required. Outstanding attention to detail, objectivity, and effective communication skills make someone excel in evaluating and providing actionable feedback. These competencies ensure accurate assessments and drive continuous improvement in customer service standards and team performance.

What is the difference between Customer Service Evaluation vs Customer Service Representative?

AspectCustomer Service EvaluationCustomer Service Representative
Primary RoleAssess and review customer interactions to ensure quality standardsAssist customers directly with inquiries, issues, and product information
Required SkillsAnalytical skills, attention to detail, communication skillsCommunication, problem-solving, product knowledge
Work EnvironmentQuality assurance teams, call centers, or online review platformsCall centers, retail stores, or service desks
CertificationsCustomer service or quality assurance certifications often preferredCustomer service training or certifications

Customer Service Evaluation focuses on reviewing and assessing customer interactions to ensure quality, while Customer Service Representatives directly handle customer inquiries and issues. Both roles require strong communication skills, but Evaluation roles emphasize analysis and quality assurance, whereas Representatives focus on direct customer support.

What is the highest paying job in customer service?

The highest paying roles in customer service are often managerial or specialized positions such as Customer Service Director or Customer Experience Manager, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools.

What are some common challenges faced in a Customer Service Evaluation role, and how can they be managed?

Professionals in Customer Service Evaluation often encounter challenges such as obtaining unbiased feedback, handling sensitive performance data, and ensuring evaluations lead to constructive improvements. To manage these challenges, it's essential to use a standardized evaluation framework, maintain confidentiality, and communicate findings with empathy. Collaborating closely with customer service teams and management helps turn evaluation insights into actionable training and development plans, fostering a positive work environment.
More about Customer Service Evaluation jobs
What cities are hiring for Customer Service Evaluation jobs? Cities with the most Customer Service Evaluation job openings:
What states have the most Customer Service Evaluation jobs? States with the most job openings for Customer Service Evaluation jobs include:
What job categories do people searching Customer Service Evaluation jobs look for? The top searched job categories for Customer Service Evaluation jobs are:
Customer Service Evaluation jobs near you
Infographic showing various Customer Service Evaluation job openings in the United States as of June 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Professional Driver

Service Measure LLC

Charlotte, NC • Remote

$17 - $20/hr

Full-time

Posted 11 hours ago

Job description

Position Overview

We are currently looking for experienced Drivers across the United States to support a passenger experience project. This opportunity is ideal for professionals with experience in passenger transportation who are comfortable interacting with riders while maintaining high standards of safety and service.

The role involves driving designated routes, often with passengers onboard, while supporting structured transportation and service evaluation activities. Drivers must demonstrate professionalism, reliability, and responsible driving practices at all times.

Key Responsibilities
  • Provide safe, reliable, and professional transportation services
  • Ensure a comfortable and positive passenger experience
  • Follow assigned routes and operational guidelines
  • Maintain high standards of safety and professionalism during all trips
  • Communicate effectively with passengers and project coordinators
  • Comply with all traffic laws, company policies, and safety procedures
  • Use navigation tools and mobile applications to support daily operations
Requirements
  • Valid U.S. driver’s license with a clean driving record
  • Legal authorization to work in the United States
  • Good English communication skills
  • Previous experience in taxi, ride-hailing, or passenger transportation services
  • Strong customer service and interpersonal skills
  • Responsible, punctual, and safety-focused attitude
  • Comfortable driving for extended periods as part of assigned routes
Preferred Qualifications
  • Experience working in structured or project-based environments
  • Familiarity with navigation systems and ride-hailing applications
  • Comfortable using smartphones and touch-screen devices
  • Basic knowledge of Google Workspace tools such as Gmail, Google Sheets, and Google Docs
What We Offer
  • Participation in a structured and professionally managed project
  • Competitive compensation
  • Clearly defined routes and responsibilities
  • Supportive and professional work environment
  • Opportunity to contribute to innovative transportation and mobility projects