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Customer Service Evaluation Jobs (NOW HIRING)

Bare International

Customer Service

San Jose, CA · On-site

$18.75 - $25.50/hr

... customer research and auditing services at the national and global level. Today, as the industry ... evaluator and mystery shop multiple assignments by visiting: www.bareinternational.com

Bare International

Customer Service

San Jose, CA

$18.75 - $25.50/hr

... customer research and auditing services at the national and global level. Today, as the industry ... evaluator and mystery shop multiple assignments by visiting: www.bareinternational.com

W JOE SHAW LTD

Customer Service

La Porte, TX · On-site

$15 - $20.50/hr

This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. * Must demonstrate the ability to effectively communicate, negotiate and ...

KnitWell Group

Customer Service

Williamsburg, VA

$14 - $19.25/hr

... customer. * Use brand behaviors and personalized service to drive brand loyalty. * Uphold the ... associates are evaluated on the basis of qualifications and ability without regard to sex ...

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Customer Service Evaluation information

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How much do customer service evaluation jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service evaluation in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is customer service evaluation?

Customer service evaluation is the process of assessing and measuring the quality of service provided to customers by a business or organization. This often involves gathering feedback through surveys, mystery shopping, reviews, or direct observation. The goal is to identify strengths and areas for improvement in customer interactions, ensuring a positive customer experience and helping businesses maintain high service standards.

What are the key skills and qualifications needed to thrive in customer service evaluation, and why are they important?

To thrive in Customer Service Evaluation, you need a strong background in customer service principles, analytical thinking, and quality assessment, often supported by experience in customer-facing roles or a related degree. Familiarity with customer relationship management (CRM) software, survey tools, and performance analytics platforms is typically required. Outstanding attention to detail, objectivity, and effective communication skills make someone excel in evaluating and providing actionable feedback. These competencies ensure accurate assessments and drive continuous improvement in customer service standards and team performance.

What is the difference between Customer Service Evaluation vs Customer Service Representative?

AspectCustomer Service EvaluationCustomer Service Representative
Primary RoleAssess and review customer interactions to ensure quality standardsAssist customers directly with inquiries, issues, and product information
Required SkillsAnalytical skills, attention to detail, communication skillsCommunication, problem-solving, product knowledge
Work EnvironmentQuality assurance teams, call centers, or online review platformsCall centers, retail stores, or service desks
CertificationsCustomer service or quality assurance certifications often preferredCustomer service training or certifications

Customer Service Evaluation focuses on reviewing and assessing customer interactions to ensure quality, while Customer Service Representatives directly handle customer inquiries and issues. Both roles require strong communication skills, but Evaluation roles emphasize analysis and quality assurance, whereas Representatives focus on direct customer support.

What are some common challenges faced in a customer service evaluation role, and how can they be managed?

Professionals in Customer Service Evaluation often encounter challenges such as obtaining unbiased feedback, handling sensitive performance data, and ensuring evaluations lead to constructive improvements. To manage these challenges, it's essential to use a standardized evaluation framework, maintain confidentiality, and communicate findings with empathy. Collaborating closely with customer service teams and management helps turn evaluation insights into actionable training and development plans, fostering a positive work environment.
More about Customer Service Evaluation jobs
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Customer Service Evaluation jobs near you
Infographic showing various Customer Service Evaluation job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Supervisor, Customer Service

Service Experts

Scarborough, ME • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Service Experts rating

6.4

Company rating: 6.4 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

218th of 278 rated repair and maintenance companies

Job description

Welcome!

The Supervisor, Customer Service supports the Customer Service team through indirect supervision of para-professionals as they work to meet their daily and monthly objectives. Regularly reports progress to management. Typically reports to a manager level or above. Assists management in leading the customer support team, providing clear strategic direction; sets day-to-day operational objectives for team Helps to enforce adherence to customer service policies and procedures. Partners to allocate resources and budgets to optimize support operations. Under direction of managers, analyzes support metrics, initiating improvement measures. Assists management to develop initial customer retention strategies and programs. Coordinates with other departments to align support efforts. Resolves escalated basic and routine customer issues and disputes. Assists in conducting performance evaluations for the Customer Support team, offering feedback and coaching.Minimum Experience: 4+ years Minimum Education: High School Diploma/GED

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com

What Service Experts employees say

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About Service Experts

Sourced by ZipRecruiter

Service Experts, based in Plano, Texas, US, is an industry leader in the HVAC (Heating, Ventilation, Air Conditioning) sector with a commitment to providing top-tier service for home comfort. Their offerings cover a broad range of services such as repair, maintenance, and installation of heating and air conditioning systems. Established in 1996, the company has demonstrated consistent growth and expansion, boasting a network of over 100 service centers across North America. Their mission is simple yet powerful: to provide excellence in home comfort. Service Experts has emerged as a trusted choice in the market due to their adherence to core values of integrity, innovation, excellence, and commitment.

Industry

Construction

Company size

1,001 - 5,000 Employees

Headquarters location

Plano, TX, US

Year founded

1996

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