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Customer Service Assistant Jobs in Rosedale, MD (NOW HIRING)

POSITION TITLE: Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director ... and assist store managers with discipline of front end associates who fail to abide by company ...

Customer Service Representative

Bel Air, MD · On-site

$15.25 - $20.75/hr

Customer Service Manager To provide and maintain high standards of customer service throughout the ... and assist store managers with discipline of front end associates who fail to abide by company ...

Customer Service Representative

Joppa, MD · On-site

$15.50 - $21.25/hr

... and assist store managers with discipline of front end associates who fail to abide by company ... Customer Service Supervisor. 1) Strong oral and written communication skills for dealing with ...

POSITION TITLE: Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director ... and assist store managers with discipline of front end associates who fail to abide by company ...

POSITION TITLE: Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director ... and assist store managers with discipline of front end associates who fail to abide by company ...

Customer Service Representative

Columbia, MD · On-site

$15.75 - $21.50/hr

To assist in providing a positive take-out or delivery service for every guest by using proper telephone techniques and accurately taking orders. The CSR/Counter is responsible for answering all ...

Customer Service Representative

Columbia, MD · On-site

$15.75 - $21.50/hr

To assist in providing a positive take-out or delivery service for every guest by using proper telephone techniques and accurately taking orders. The CSR/Counter is responsible for answering all ...

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Customer Service Assistant information

See Rosedale, MD salary details

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$26

How much do customer service assistant jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer service assistant in Rosedale, MD is $19.21, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to handling customer inquiries, managing complaints, and meeting performance targets. However, the level of stress varies depending on the workload, company support, and individual skills in communication and problem-solving.
What are the most commonly searched types of Customer Service jobs in Rosedale, MD? The most popular types of Customer Service jobs in Rosedale, MD are:
What are popular job titles related to Customer Service Assistant jobs in Rosedale, MD? For Customer Service Assistant jobs in Rosedale, MD, the most frequently searched job titles are:
What job categories do people searching Customer Service Assistant jobs in Rosedale, MD look for? The top searched job categories for Customer Service Assistant jobs in Rosedale, MD are:
What cities near Rosedale, MD are hiring for Customer Service Assistant jobs? Cities near Rosedale, MD with the most Customer Service Assistant job openings:

Customer Service Representative

Redner's Markets

Baltimore, MD • On-site

$15 - $18/hr

Other

Re-posted 4 days ago


Redner's Markets rating

5.9

Company rating: 5.9 out of 10

Based on 143 frontline employees who took The Breakroom Quiz

64th of 122 rated grocery stores


Job description

Customer Service Manager

To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities.

1) Promote customer goodwill by providing high standards of customer service.

2) Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.

3) Prepare and maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.

4) Enforce store policy as it relates to front end operations and assist store managers with discipline of front end associates who fail to abide by company policies and procedures.

5) Delegate responsibilities to cashiers as prescribed by store management.

6) Conduct training programs for new associates, as well as associates already on board.

7) Assist cashiers with price checks.

8) Keep store management and scan coordinator informed of all pricing problems.

9) Assist customers with returned merchandise, over rings, and overcharges.

10) Approve customer checks and enforce check cashing policies.

11) Maintain a regular cleaning schedule and overall good housekeeping of the front end.

12) Order and control front end supplies (register paper, ribbons, etc.)

13) Greet and customers and be observant of people in the store.

14) Abide by all company policies as stated in the Employee Handbook.

Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor.

1) Strong oral and written communication skills for dealing with customers, employees, and Vendors.

2) Strong analytical and mathematics skills for conducting accurate audits.

3) Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.

$15 - $18 per hour Sunday $1 premium

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.


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