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Customer Service Assistant Jobs in Decatur, IL (NOW HIRING)

Citi Trends

Assistant Manager

Decatur, IL

Position Summary As an Assistant Store Manager, you play a key role in supporting daily store ... Monitor sales activity and provide guidance to associates to deliver excellent customer service

Domino's

Customer Service Rep(02803) - 1135 W. Wood

Decatur, IL · On-site

$15.50 - $21/hr

Collaborate with team members to ensure smooth operations during busy periods * Assist with various ... Excellent customer service skills with a friendly and professional demeanor * Strong communication ...

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Customer Service Assistant information

See Decatur, IL salary details

$11

$19

$27

How much do customer service assistant jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for customer service assistant in Decatur, IL is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $22.16 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

Is CSR a good entry level position?

Customer Service Assistant roles are typically considered good entry-level positions because they often require minimal prior experience and focus on developing communication and problem-solving skills. These roles usually involve working with customer management systems and may require basic computer skills, making them accessible for those starting their careers.

What is a Customer Service Assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

Is a CSA job stressful?

A Customer Service Assistant (CSA) job can be stressful due to handling customer complaints, managing high call volumes, and meeting performance targets. However, stress levels vary depending on the work environment, training, and individual coping skills.

What Is a Customer Service Assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are some common challenges faced by Customer Service Assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

How can I make 2000 a week working from home?

A Customer Service Assistant can increase earnings by working multiple shifts, taking on overtime, or handling high-volume accounts. Developing strong communication skills and using remote customer service tools can improve productivity and earning potential, but reaching $2000 weekly typically requires additional roles or freelance opportunities in customer support or related fields.

What is the work of a Customer Service Assistant?

A Customer Service Assistant provides support to customers by answering questions, resolving issues, and assisting with product or service inquiries. They often work in retail, call centers, or service environments, using communication skills and sometimes customer management tools to ensure a positive experience.
More about Customer Service Assistant jobs
What are the most commonly searched types of Customer Service jobs in Decatur, IL? The most popular types of Customer Service jobs in Decatur, IL are:
What are popular job titles related to Customer Service Assistant jobs in Decatur, IL? For Customer Service Assistant jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Customer Service Assistant jobs in Decatur, IL look for? The top searched job categories for Customer Service Assistant jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Customer Service Assistant jobs? Cities near Decatur, IL with the most Customer Service Assistant job openings:
Customer Service Assistant jobs near you
Assistant Manager ( 02805) 1948 E Eldorado St.

Assistant Manager ( 02805) 1948 E Eldorado St.

Domino's Pizza

Decatur, IL • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 14 days ago

Domino's rating

4.8

Company rating: 4.8 out of 10

Based on 1,882 frontline employees who took The Breakroom Quiz

18th of 22 rated food delivery companies

Job description

Company Description

We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family.  Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!

Job Description

We are seeking an Assistant Manager to join our team at our Decatur, United States location (1948 E Eldorado St.). As an Assistant Manager, you will play a crucial role in supporting daily operations, leading staff, and ensuring exceptional customer service.

  • Assist the Store Manager in overseeing daily operations and achieving business goals
  • Lead, motivate, and train team members to maintain high performance standards
  • Ensure excellent customer service by addressing customer inquiries and resolving issues promptly
  • Manage inventory, including ordering, receiving, and stocking merchandise
  • Create and adjust employee schedules to optimize staffing levels
  • Implement and maintain company policies and procedures
  • Assist in hiring, training, and developing new team members
  • Monitor and maintain store appearance, cleanliness, and organization
  • Analyze sales data and implement strategies to improve performance
  • Handle cash management and financial reporting responsibilities
Qualifications
  • Proven experience in retail or customer service, with at least 1-2 years in a supervisory role
  • Strong leadership skills with the ability to motivate and guide team members
  • Excellent customer service skills and a customer-focused mindset
  • Proficient in problem-solving and decision-making
  • Outstanding verbal and written communication abilities
  • Efficient time management and organizational skills
  • Basic computer proficiency, including experience with POS systems and scheduling software
  • High school diploma or equivalent required; Bachelor's degree in Business Administration or related field preferred
  • Flexibility to work various shifts, including evenings, weekends, and holidays
  • Knowledge of retail operations and customer service best practices
  • Experience in staff training and development preferred
Additional Information

BENEFITS

  • Flexible Hours
  • Competitive wages
  • Employee discount on all food items
  • Advancement opportunities
  • Paid Training

FULL TIME DRIVERS BENEFITS (in addition to above benefits):

  • Offered Health, Dental & Vision Insurance after 60 days of employment
  • Voluntary accident coverage/Critical illness coverage
  • Flexible Spending Accounts
  • Ability to contribute to a 401(k)

What Domino's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Domino's logo

About Domino's

Sourced by ZipRecruiter

Since 1960, we've grown from just one store to become the #1 pizza company in the world. To get there and continue to go above and beyond, it takes persistent passion, incredible vision, and bold thinking. It takes every one of our employees feeling like they have pizza sauce running through their veins. What's life like at Domino's Whatever your role at Domino’s, you’ll find life here is exciting, enormously fun, and always asks you to think on your feet. If you bring your passion, drive, and a purpose to perform, there are real growth opportunities across the brand. Many people find that what starts as a day job becomes a fulfilling career, surrounded by amazing people who make sure each new day tops the last. That’s what we mean by the power of possible. We are made better together In a Domino’s corporate job, our leaders work hard to create a level playing field where corporate team members can succeed, innovate, and above all, feel like they belong. See how different backgrounds make us better, and how your unique talents could power what’s possible in a Domino’s corporate career.

Industry

Food and beverage stores, real estate and food services and drinking places

Company size

10,000+ Employees

Headquarters location

Ann Arbor, MI, US

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