Pleasant Grove, UT · On-site
$12.75 - $17.50/hr
About This Role We are seeking a highly motivated Customer Success Retention Specialist to join our team. This role is dedicated to reducing customer churn and preserving recurring revenue by ...
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Pleasant Grove, UT · On-site
$12.75 - $17.50/hr
About This Role We are seeking a highly motivated Customer Success Retention Specialist to join our team. This role is dedicated to reducing customer churn and preserving recurring revenue by ...
Pleasant Grove, UT · On-site
$12.75 - $17.50/hr
Customer Success Retention Specialist Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the ...
Pleasant Grove, UT · On-site
$12.75 - $17.50/hr
Customer Success Retention Specialist Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the ...
Pleasant Grove, UT · On-site
$12.75 - $17.50/hr
About This Role We are seeking a highly motivated Customer Success Retention Specialist to join our team. This role is dedicated to reducing customer churn and preserving recurring revenue by ...
Pleasant Grove, UT · On-site
$12.75 - $17.50/hr
About This Role We are seeking a highly motivated Customer Success Retention Specialist to join our team. This role is dedicated to reducing customer churn and preserving recurring revenue by ...
Sales & Customer Retention Account Manager Location: Salt Lake City, UT Job Type: Full-Time About Us MZ Packaging is a fast-growing company specializing in supplement and packaged food copacking. We ...
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Sales & Customer Retention Account Manager Location: Salt Lake City, UT Job Type: Full-Time About Us MZ Packaging is a fast-growing company specializing in supplement and packaged food copacking. We ...
Lindon, UT · On-site
$15.25 - $20.25/hr
Your focus will be on customer retention identifying concerns, resolving issues, and helping customers feel confident in continuing to protect their homes with Mira. Join us and be a part of our ...
Lindon, UT · On-site
$15.25 - $20.25/hr
Your focus will be on customer retention identifying concerns, resolving issues, and helping customers feel confident in continuing to protect their homes with Mira. Join us and be a part of our ...
Success in this role requires strong analytical rigor, customer segmentation expertise, and a deep understanding of lifecycle marketing strategy. YOUR RESPONSIBILITIES * Own Retention Growth ...
Success in this role requires strong analytical rigor, customer segmentation expertise, and a deep understanding of lifecycle marketing strategy. YOUR RESPONSIBILITIES * Own Retention Growth ...
Customer retention and lifetime value are critical drivers of our direct business. This role leads the overarching strategy and performance of our post-purchase customer journey, overseeing email ...
Customer retention and lifetime value are critical drivers of our direct business. This role leads the overarching strategy and performance of our post-purchase customer journey, overseeing email ...
Lehi, UT · On-site +1
Customer engagement, retention, and success will be your main objectives. You will focus on driving relevant use cases, promoting active product usage, and empowering customers to become strong ...
Lehi, UT · On-site +1
Customer engagement, retention, and success will be your main objectives. You will focus on driving relevant use cases, promoting active product usage, and empowering customers to become strong ...
Salt Lake City, UT · On-site +1
$23/hr
They will also research and resolve complaints to ensure customer retention and satisfaction. Working collaboratively with their colleagues has a focus on building strong customer relationships and ...
Salt Lake City, UT · On-site +1
$23/hr
They will also research and resolve complaints to ensure customer retention and satisfaction. Working collaboratively with their colleagues has a focus on building strong customer relationships and ...
You'll own your team's performance metrics, renewal forecast, and customer retention outcomes, providing regular updates to executive leadership and identifying trends to drive continuous improvement.
You'll own your team's performance metrics, renewal forecast, and customer retention outcomes, providing regular updates to executive leadership and identifying trends to drive continuous improvement.
Lehi, UT · On-site +1
$130K - $150K/yr
You'll own your team's performance metrics, renewal forecast, and customer retention outcomes, providing regular updates to executive leadership and identifying trends to drive continuous improvement.
Lehi, UT · On-site +1
$130K - $150K/yr
You'll own your team's performance metrics, renewal forecast, and customer retention outcomes, providing regular updates to executive leadership and identifying trends to drive continuous improvement.
You'll own your team's performance metrics, renewal forecast, and customer retention outcomes, providing regular updates to executive leadership and identifying trends to drive continuous improvement.
You'll own your team's performance metrics, renewal forecast, and customer retention outcomes, providing regular updates to executive leadership and identifying trends to drive continuous improvement.
Provo, UT · On-site
Customer Success/Retention Account Manager At Flex Dental, we go beyond checking boxes; our integration and automation are unparalleled. Every feature serves a purpose, creating seamless ...
Provo, UT · On-site
Customer Success/Retention Account Manager At Flex Dental, we go beyond checking boxes; our integration and automation are unparalleled. Every feature serves a purpose, creating seamless ...
West Jordan, UT · On-site
$80K - $110K/yr
Maintain customer records and update information as needed. * Assist with customer retention strategies. * Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS:
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West Jordan, UT · On-site
$80K - $110K/yr
Maintain customer records and update information as needed. * Assist with customer retention strategies. * Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS:
Salt Lake City, UT · On-site
$15 - $20/hr
Maintain customer records and update information as needed. * Assist with customer retention strategies. * Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS:
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Salt Lake City, UT · On-site
$15 - $20/hr
Maintain customer records and update information as needed. * Assist with customer retention strategies. * Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS:
Riverton, UT · On-site
$40K - $50K/yr
Maintain customer records and update information as needed. * Assist with customer retention strategies. * Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS:
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Riverton, UT · On-site
$40K - $50K/yr
Maintain customer records and update information as needed. * Assist with customer retention strategies. * Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS:
Sandy, UT · On-site
$50K - $75K/yr
Maintain client records and update information as needed. * Assist with customer retention strategies. * Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: * Strong ...
Quick apply
Sandy, UT · On-site
$50K - $75K/yr
Maintain client records and update information as needed. * Assist with customer retention strategies. * Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: * Strong ...
They will lead a high-performing Customer Success organization with a clear mandate to maximize retention, accelerate upsell and cross-sell, and drive AI product adoption as a core lever for growth.
They will lead a high-performing Customer Success organization with a clear mandate to maximize retention, accelerate upsell and cross-sell, and drive AI product adoption as a core lever for growth.
Provo, UT · On-site
The Customer Success/Retention Account Manager is responsible for partnering with customers identified as being at risk of churn to understand their business needs, address obstacles to success, and ...
Provo, UT · On-site
The Customer Success/Retention Account Manager is responsible for partnering with customers identified as being at risk of churn to understand their business needs, address obstacles to success, and ...
Provo, UT · On-site
The Customer Success/Retention Account Manager is responsible for partnering with customers identified as being at risk of churn to understand their business needs, address obstacles to success, and ...
Provo, UT · On-site
The Customer Success/Retention Account Manager is responsible for partnering with customers identified as being at risk of churn to understand their business needs, address obstacles to success, and ...
$10.07 - $11.82
12% of jobs
$12.35 is the 25th percentile. Wages below this are outliers.
$11.82 - $13.57
44% of jobs
$13.57 - $15.32
17% of jobs
$15.81 is the 75th percentile. Wages above this are outliers.
$15.32 - $17.07
10% of jobs
$17.07 - $18.82
5% of jobs
$18.82 - $20.57
2% of jobs
$20.57 - $22.32
1% of jobs
$22.32 - $24.07
0% of jobs
$24.07 - $25.82
2% of jobs
$25.82 - $27.57
3% of jobs
$27.57 - $29.32
4% of jobs
$10
$16
$29
To thrive in Customer Retention, you need strong communication and problem-solving skills, industry knowledge, and often a background in customer service or account management. Familiarity with Customer Relationship Management (CRM) software and experience with analytics or feedback tools are typically beneficial. Outstanding candidates demonstrate empathy, patience, and persuasive negotiation abilities to handle sensitive customer situations. These skills are crucial to understanding customer needs, building loyalty, and effectively reducing churn for the organization.
A Customer Retention job focuses on keeping existing customers engaged and satisfied to prevent them from leaving for competitors. This role involves analyzing customer behavior, addressing concerns, and implementing strategies like loyalty programs, personalized communication, and special offers. Professionals in this field work closely with sales, marketing, and support teams to enhance customer experience and long-term loyalty. Effective customer retention helps businesses increase revenue, reduce churn, and build strong relationships with their customers.
Professionals in Customer Retention often deal with challenges such as handling dissatisfied customers, resolving complaints efficiently, and proactively identifying reasons for potential churn. These challenges are usually managed through a blend of attentive listening, effective communication, and the use of CRM tools to track customer feedback and engagement trends. You'll collaborate closely with sales, product, and support teams to address issues holistically and implement retention strategies. Overcoming these challenges not only strengthens your problem-solving skills but also builds valuable relationships that benefit both the customer and the company.
The most popular types of Customer Retention jobs in Utah are:
For Customer Retention jobs in Utah, the most frequently searched job titles are:
The top searched job categories for Customer Retention jobs in Utah are:
Cities in Utah with the most Customer Retention job openings:
$12.75 - $17.50/hr
Full-time
Medical, Dental, Vision, Life
Posted 11 days ago
About us
Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world.
About This Role
We are seeking a highly motivated Customer Success Retention Specialist to join our team. This role is dedicated to reducing customer churn and preserving recurring revenue by actively engaging with customers at risk of cancellation. The ideal candidate is results-driven, thrives in high-volume customer interactions, and is passionate about problem-solving to deliver win-back and retention outcomes.
What You Will Be Doing
Skills & Qualifications
Our Company Values We Hope You Showcase
What Kenect Offers
We believe in hiring self-motivated team members who can run alongside us without needing to be managed along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members who can run without the daily guidance that some companies prefer.
Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and we believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.
Sourced by ZipRecruiter
Software development
11 - 50 Employees
Pleasant Grove, UT, US
2017
