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Customer Reliability Engineer Jobs in Raleigh, NC

Tucows Inc.

Senior Database Engineer

Raleigh, NC · Remote

$130K - $155K/yr

... on customer experience, and scale their operations faster. As part of Tucows (NASDAQ:TCX, TSX:TC ... You'll work closely with SRE, Platform, and Engineering teams to ensure performance, reliability ...

LexisNexis(LNLP)

Principal AWS Cloud Engineer

Raleigh, NC · On-site +1

$54.25 - $72.50/hr

LexisNexis Legal & Professional serves customers in over 150 countries with 11,800 employees ... Experience with observability and SRE practices, including monitoring, logging, alerting, incident ...

LexisNexis

Principle AWS Cloud Engineer

Raleigh, NC · On-site

$54.25 - $72.50/hr

LexisNexis Legal & Professional serves customers in over 150 countries with 11,800 employees ... Experience with observability and SRE practices, including monitoring, logging, alerting, incident ...

LexisNexis

Principle AWS Cloud Engineer

Raleigh, NC · On-site +1

$54.25 - $72.50/hr

LexisNexis Legal & Professional serves customers in over 150 countries with 11,800 employees ... Experience with observability and SRE practices, including monitoring, logging, alerting, incident ...

Apple

Senior Software Engineer Observability

Cary, NC · On-site

$124K - $164K/yr

At Apple, new ideas have a way of becoming extraordinary products, services, and customer ... In this role, you will design and develop the observability platforms, reliability tooling, and AI ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Raleigh, NC

Customer Reliability Engineer information

See Raleigh, NC salary details

$59.3K

$114.7K

$137.1K

How much do customer reliability engineer jobs pay per year?

As of Jun 22, 2026, the average yearly pay for customer reliability engineer in Raleigh, NC is $114,673.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,600.00 and $125,400.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and collaborate with engineering teams to improve customer experience, often using monitoring tools and technical expertise. CREs typically have strong problem-solving skills and may hold certifications related to systems or cloud platforms.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much does an SRE get paid?

SREs (Site Reliability Engineers) typically earn a median salary ranging from $100,000 to $150,000 annually, depending on experience, location, and company size. Senior SREs with specialized skills in automation, cloud platforms, and monitoring tools can earn higher compensation, often exceeding $180,000 per year.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What engineers make $500,000?

Senior-level engineers in fields such as software engineering, data engineering, and cloud infrastructure can earn $500,000 or more annually, especially with extensive experience, specialized skills, and in high-demand industries. Roles like Principal Engineer, Staff Engineer, or Engineering Manager often reach this compensation level, particularly in large tech companies or organizations with competitive benefits and stock options.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

Will AI replace SRE jobs?

AI is expected to augment the work of Customer Reliability Engineers (CREs) by automating routine tasks such as monitoring, incident detection, and data analysis. However, CREs will continue to play a critical role in designing systems, troubleshooting complex issues, and making strategic decisions that require human judgment. AI tools are seen as complementary, not a replacement, for the skills and expertise of SREs and related roles.
What are popular job titles related to Customer Reliability Engineer jobs in Raleigh, NC? For Customer Reliability Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Reliability Engineer jobs in Raleigh, NC look for? The top searched job categories for Customer Reliability Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Reliability Engineer jobs? Cities near Raleigh, NC with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you

Senior Container Platform Engineer*** Hybrid in Raleigh, NC

LexisNexis

Raleigh, NC • On-site

$86K - $144K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

LexisNexis rating

7.6

Company rating: 7.6 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

150th of 428 rated business services

Job description

About the Role
We are seeking a Senior Container Platform Engineer to lead the design, build, and optimization of our cloud-native application platform. This role enables development teams to deliver applications faster, more securely, and with high reliability using modern container orchestration and deployment practices.
You will collaborate closely with DevOps, SRE, and Security teams to architect scalable, self-service container platforms leveraging AWS services, Kubernetes, and industry-leading open-source tools.
Responsibilities
  • Design, implement, and maintain enterprise-grade container platforms on AWS using EKS, ECS, and Fargate
  • Build and operate multi-tenant Kubernetes clusters with strong availability, scalability, and security
  • Implement GitOps workflows using Argo CD for automated, reliable deployments
  • Package and deploy applications using Helm charts and Kubernetes manifests
  • Provision infrastructure using Terraform or CloudFormation with reusable modules and best practices
  • Automate cluster provisioning, upgrades, patching, and lifecycle management
  • Develop scripts and platform tooling using Go, Python, or Bash to enable automation, integrations, and operational efficiency
  • Implement monitoring, logging, and alerting for container workloads (e.g., Prometheus, Grafana, CloudWatch)
  • Optimize resource utilization and cloud costs without compromising performance
  • Lead incident response, troubleshooting, and post-mortems for platform issues
  • Partner with development teams to design container-ready applications and CI/CD pipelines
  • Mentor engineers and promote platform engineering best practices
  • Drive adoption of cloud-native security, governance, and compliance standards

Requirements
  • 5+ years of experience in cloud-native infrastructure or platform engineering
  • Strong expertise with AWS services: EKS, ECS, Fargate, IAM, VPC, CloudWatch, and networking
  • Deep understanding of Kubernetes internals, networking, RBAC, and multi-tenant architecture
  • Hands-on experience with Argo CD, Helm, and GitOps practices
  • Proven experience with Infrastructure as Code (Terraform preferred) and CI/CD pipelines
  • Strong knowledge of container security, scaling, and workload isolation
  • Solid scripting and programming experience (Go, Python, Bash, or similar) to build automation, platform services, and internal tools

Preferred Qualifications
  • Cloud or Kubernetes certifications (e.g., CKA, CKAD, CKS, AWS Solutions Architect/DevOps Engineer)
  • Experience with service mesh and cluster mesh technologies (Istio, Linkerd, multi-cluster federation)
  • Familiarity with platform engineering tools such as Backstage or internal developer platforms (IDPs)
  • Experience supporting AI/ML or GPU-based workloads on Kubernetes (e.g., NVIDIA GPU Operator, ML pipelines, model serving platforms)
  • Knowledge of compliance and regulated environments (FedRAMP, SOC 2, HIPAA)
  • Exposure to policy-as-code and security tooling (OPA/Gatekeeper, Kyverno, image scanning, SBOMs)

Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous well-being initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
  • Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
  • Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
  • Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
  • Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
  • Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
  • Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
  • Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
U.S. National Base Pay Range: $86,600 - $144,400. Geographic differentials may apply in some locations to better reflect local market rates.This job is eligible for an annual incentive bonus.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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