Customer Reliability Engineer Jobs in Raleigh, NC

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.

Position: Reliability Engineer

Location: Raleigh, NC

RESPONSIBILITIES:

Test, Validation & Qualification

• Develop and execute reliability and qualification test plans specific to AI-scale cable assemblies, including:
  • Thermal cycling and thermal aging
  • Temperature/humidity bias (THB)
  • Vibration and mechanical shock
  • Flex, bend, torsion, and pull testing
  • Connector mating/unmating durability
  • Accelerated life testing (ALT) with combined stresses

Failure Analysis & Root Cause

• Lead complex electrical-mechanical failure analysis for cable assemblies, including:
  • Intermittent opens and shorts
  • Signal degradation over life
  • Connector fretting, corrosion, or plating wear
  • Crimp, weld, or termination failures.
• Apply structured root cause methods (8D, 5-Why, Fishbone) supported by:
  • Electrical probing and TDR
  • X-ray and micro sectioning
  • Optical and SEM analysis (as applicable)

Reliability Modeling & Data Analytics

• Build life and reliability models (Weibull, Arrhenius, Coffin-Manson, Miner's rule) appropriate for cable and connector failure mechanisms.
• Correlate accelerated test results with field data to validate models and confidence levels.
• Analyze FRACAS, RMA, and deployment data to identify systemic risks across large-scale AI infrastructure.
• Understanding of FIT and MTBF software

Technical Leadership & Documentation

• Author reliability reports, qualification summaries, and launch readiness documentation suitable for executive and customer review.
• Clearly communicate reliability risks and tradeoffs in high-performance AI systems.

QUALIFICATIONS:

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related field
• 5+ years of experience in reliability engineering, validation, or failure analysis for cable assemblies, connectors, or high-speed interconnects.
• Strong understanding of high-speed electrical performance and how it degrades over time and stress.
• Hands-on experience with mechanical and environmental testing of cable assemblies.
• Proven experience diagnosing intermittent and mixed electrical-mechanical failures.
• Proficiency with reliability statistics and life data analysis (Weibull, ALT correlation).
• Strong cross-functional communication and technical leadership skills.

Additional Qualifications

• Experience with AI data center or hyperscale infrastructure.
• Familiarity with high-speed copper and hybrid cable technologies (DAC, AOC, internal high-speed harnesses).
• Working knowledge of SI/PI concepts (eye margin, BER, impedance control) as they relate to reliability.
• Familiarity with relevant standards (IPC, IEC, Telcordia, MIL-STD, or equivalent).
• Ability to travel internationally and domestically, up to 20%.

Key Competencies

• Systems-level thinking across electrical, mechanical, and environmental domains
• Strong lab-based troubleshooting and root cause analysis
• Data-driven decision making under ambiguity.
• Ability to balance performance, reliability, cost, and deployment speed.
• Clear, concise technical communication

Amphenol Corporation is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.

Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin. For additional company information please visit our website at https://www.amphenol-cs.com/