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Customer Reliability Engineer Jobs in Raleigh, NC

SoftPro

Site Reliability Engineer (SRE)

Raleigh, NC · On-site +1

$55.50 - $73.75/hr

What will I do as a Site Reliability Engineer at SoftPro? * Produce and refine observability ... Strong customer service skills and able to work in a team environment, with developers and ...

New

Deloitte

Manager, ServiceNow SRE Engineer

Raleigh, NC · On-site

$55.50 - $73.75/hr

Manager, ServiceNow SRE Engineer Role Overview: As a Manager, ServiceNow SRE Engineer , you will ... Customer-Centric Engineering: Develop lean engineering solutions through rapid, inexpensive ...

Litera

Site Reliability Engineer

Raleigh, NC · On-site

$120K - $150K/yr

As a Site Reliability Engineer (SRE) at Litera, you will play a key role in ensuring our SaaS ... customer-facing issues • Participate in a 24/7 on-call rotation • Lead root cause analysis and ...

Litera

Site Reliability Engineer

Raleigh, NC

$120K - $150K/yr

As a Site Reliability Engineer (SRE) at Litera, you will play a key role in ensuring our SaaS ... customer-facing issues Participate in a 24/7 on-call rotation Lead root cause analysis and ...

Litera

Site Reliability Engineer

Raleigh, NC · On-site

$120K - $150K/yr

As a Site Reliability Engineer (SRE) at Litera, you will play a key role in ensuring our SaaS ... customer-facing issues • Participate in a 24/7 on-call rotation • Lead root cause analysis and ...

Litera

Site Reliability Engineer

Raleigh, NC

$120K - $150K/yr

As a Site Reliability Engineer (SRE) at Litera, you will play a key role in ensuring our SaaS ... customer-facing issues Participate in a 24/7 on-call rotation Lead root cause analysis and ...

Deloitte

ServiceNow SRE Engineering Manager

Raleigh, NC · On-site

$55.50 - $73.75/hr

As a Manager, ServiceNow SRE Engineer , you will actively engage in your engineering craft, taking ... Customer-Centric Engineering: Develop lean engineering solutions through rapid, inexpensive ...

Deloitte

Manager, SRE Engineer - PxE ERM

Raleigh, NC · On-site

$55.50 - $73.75/hr

As a Manager, SRE Engineer , you will actively engage in your engineering craft, taking a hands-on ... Customer-Centric Engineering: Develop lean engineering solutions through rapid, inexpensive ...

Deloitte

SRE Engineering Manager - PxE ERM

Raleigh, NC

$55.50 - $73.75/hr

As a Manager, SRE Engineer , you will actively engage in your engineering craft, taking a hands-on ... Customer-Centric Engineering: Develop lean engineering solutions through rapid, inexpensive ...

Nutanix

Systems Reliability Engineer

Durham, NC · On-site

$99K - $124.70K/yr

Our customer base is growing rapidly and we're looking for top-tier Systems Reliability Engineers who share our passion for customer success to join our team! We drive the success of our customers ...

Nvidia

Senior Site Reliability Engineer - HPC

Durham, NC

$55 - $73.25/hr

Ensure the highest level of uptime and Quality of Service (QoS) for internal customers through ... E problems and their solutions. * Maintainer or comaintainer responsibilities for an open source ...

Truist

Lead Reliability Engineer

Raleigh, NC · On-site

$99.60K - $125.40K/yr

... The Lead Stability Engineer is responsible for providing advanced technical support ... to internal customers effectively and professionally. 7. Engage and manage relationships with ...

SoftPro

Technical Services Engineer

Raleigh, NC · On-site +1

SoftPro is seeking a Technical Services Engineer to join our elite Technical Services Team. This ... Reliability amp; Performance: Ensure 24x7 stability for SoftPro's largest customers by managing ...

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Customer Reliability Engineer information

See Raleigh, NC salary details

$59.3K

$114.7K

$137.1K

How much do customer reliability engineer jobs pay per year?

As of May 29, 2026, the average yearly pay for customer reliability engineer in Raleigh, NC is $114,679.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,600.00 and $125,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What are popular job titles related to Customer Reliability Engineer jobs in Raleigh, NC? For Customer Reliability Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Reliability Engineer jobs in Raleigh, NC look for? The top searched job categories for Customer Reliability Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Reliability Engineer jobs? Cities near Raleigh, NC with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you
Site Reliability Engineer (SRE)

Site Reliability Engineer (SRE)

SoftPro

Raleigh, NC • On-site, Remote

$55.50 - $73.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Job description

About SoftPro
SoftPro is the nation’s leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are trusted by thousands of law firms and title companies across the country and play an essential role in residential and commercial real estate transactions. Our headquarters is in Raleigh, North Carolina.
Why Join SoftPro?
We believe in taking care of our people and fostering a culture of excellence. Here’s what we offer:
  • Comprehensive Benefits: Medical, dental, vision, disability, and more
  • Financial Wellness: 401(k) with company match and Employee Stock Purchase Plan
  • Generous Paid Time Off: vacation, holidays, and parental leave
  • Flexibility: Some positions are eligible for 100% remote work, plus hybrid options for those living near our Raleigh HQ

Award-Winning Culture
SoftPro has received national recognition for our outstanding customer service and innovative products. We were recently named a 2025 Best Place to Work by the Triangle Business Journal—an honor we’ve earned 13 times since 2012!
If these values resonate with you, we’d love to have you on our team!
What are we looking for?
SoftPro is seeking a well-rounded Site Reliability Engineer (SRE) to join our Cloud Operations Team in our Raleigh, NC office (hybrid) or as a remote employee. This team supports our solutions using the latest Microsoft technologies and hosting services including Microsoft Azure, encouraging your design input and creativity. The ideal candidate will develop in-depth knowledge of the platforms that run our solutions. This position will ensure our SLA’s are met through the engineering solutions the team develops.
What will I do as a Site Reliability Engineer at SoftPro?
  • Produce and refine observability metrics associated with our platforms and the user experience.
  • Help to refine our service level indicators monitoring capabilities with the goal of proactively identifying and resolving issues.
  • Participate in the development amp; architecture of our operational systems and solutions to include performance, application health, security, and scalability for all cloud-based environments.
  • Develop and maintain our Infrastructure as Code used to build alerting and configure monitoring systems.
  • Build and maintain CI/CD automation pipelines to support the services and systems we provide.
  • Demonstrate your technical curiosity through your drive to understand services leveraged in depth.
  • Collaborate with product development and engineering teams in support of future organizational direction.
  • Provide incident response; triage production issues in our software products including the underlying Cloud Infrastructure amp; service providers.
  • Define, implement and assess system reporting and monitoring needs.
  • Participate in team activities (standups, backlog refinements, blameless postmortems, product demonstrations / reviews).
  • Share your passion for problem solving and continuous improvement with the team.

What will I need to be successful as a Site Reliability Engineer at SoftPro?
Required Technical Skills:
  • Infrastructure as Code: Ability to provision Cloud Infrastructure, services and resources using Infrastructure as Code, development of Terraform Modules, leveraging Ansible to define and set configurations of deployed resources.
  • Automation: Skills necessary to conduct automation of tasks and infrastructure orchestration leveraging PowerShell, AZ CLI, Ansible, CI/CD and other languages / tools.
  • Operating Systems: Strong understanding of Linux/Unix command line and administration, Windows Server OS administration.
  • Experience with Building, Deploying, Patching amp; Managing Orchestration platforms (Service Fabric amp; Kubernetes), VM Scale Sets and other Azure compute workload types.
  • Proven experience with and familiarity with containerization and technologies like Docker amp; Kubernetes amp; cloud native applications.
  • Strong knowledge of distributed computing concepts and microservices.
  • Ability to manage work via ticketing system and source control (for example: Jira / DevOps / TFS / Git Repos)
  • Familiarity with CI/CD pipeline development and associated tools.
  • Working knowledge of application performance monitoring amp; alerting platforms / systems (For example – Azure Monitor, Application Insights, AWS CloudWatch as well as commercial off the shelf solutions)
  • Experience architecting amp; implementing High Availability / Disaster Recovery Solutions for Cloud Platforms constructed with Public Cloud IaaS amp; PaaS resources.
  • Databases: Knowledge of / familiarity with structured amp; document database technologies (MS SQL Server, MySQL, MongoDb / Azure CosmosDb)
  • Experience in support and configuration of reverse proxy technology stacks such as NGINX and HAProxy.
  • Strong operational knowledge of Identity Access Management, Authentication amp; Authorization, Role Based Access Control configurations.
Required Soft Skills:
  • Collaboration amp; Teamwork: Strong customer service skills and able to work in a team environment, with developers and operations teams.
  • Experience supporting Highly available systems amp; production operations.
  • Communication: Proven ability to clearly and concisely communicate technical information to both technical and non-technical audiences.
  • Incident Management: Ability to think clearly and logically under pressure during system outages or impactful events.
  • Able to adapt to the constant changing landscape of technologies, systems and environments.
  • Self-driven learner - must exhibit a high-level of logical amp; analytical skills as well as attention to detail.
  • Desired Skills
  • An understanding of industry standard authentication protocols such as OpenID Connect (OIDC), OAuth 2.0 and Security Assertion Markup Language (SAML)
  • Operational experience and knowledge of the OSI model, software defined networks and public cloud network infrastructure / technologies, design principles, Network Security.
  • Understanding of SDLC, Object oriented concepts and software development languages
  • Audit amp; Compliance experience.

Why You’ll Love Working Here
  • Be part of a supportive, fun team that values innovation and collaboration.
  • Enjoy opportunities for professional growth and continuous learning.
  • Make a real difference by helping customers succeed with tools that power the real estate industry.

Ready to Make an Impact?
Join a team that values innovation, collaboration, and excellence. Apply today and discover why SoftPro is consistently recognized as one of the Best Places to Work!
Join Us and Live Our Core Values
At SoftPro, our success is built on the principles we live every day:
  • Deliver AMAZING Customer Service
  • Be an AWESOME Teammate
  • Adopt a Sense of Urgency
  • Innovate to be Efficient
  • Produce Quality Work
  • Take Initiative
  • Go the Extra Mile

Equal Opportunity Employer
FNF, its affiliates and subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information, or any other characteristic protected by applicable law.

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