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Customer Reliability Engineer Jobs in Raleigh, NC

Relay

Associate Software Engineer, Site Reliability

Raleigh, NC · Hybrid

$55.50 - $73.75/hr

Associate Software Engineer, Site Reliability Engineering Relay is the Intelligent System of Action ... With 47% of our revenue from $100K+ ARR customers and 135% Net Revenue Retention (NRR), you'll be ...

Relay

Associate Software Engineer, Site Reliability

Raleigh, NC · On-site

$55.50 - $73.75/hr

Associate Software Engineer, Site Reliability Engineering Relay is the Intelligent System of Action ... With 47% of our revenue from $100K+ ARR customers and 135% Net Revenue Retention (NRR), you'll be ...

PagerDuty

Senior Product Manager

Raleigh, NC · On-site

$123K - $162K/yr

... customers. Key Responsibilities * Define and drive the multi‑year roadmap for Workflows and ... Define the model for how autonomous SRE agents interact with automation primitives: invoking ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Raleigh, NC

Customer Reliability Engineer information

See Raleigh, NC salary details

$59.3K

$114.7K

$137.1K

How much do customer reliability engineer jobs pay per year?

As of Jul 11, 2026, the average yearly pay for customer reliability engineer in Raleigh, NC is $114,673.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,600.00 and $125,400.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A Customer Reliability Engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They often work closely with development and support teams to troubleshoot issues, optimize systems, and implement solutions that improve customer experience, using tools like monitoring software and incident management processes.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much does an SRE get paid?

SREs (Site Reliability Engineers) typically earn a median annual salary ranging from $100,000 to $150,000, depending on experience, location, and company size. Senior SREs with specialized skills in automation, cloud platforms, and monitoring tools can earn higher salaries, often exceeding $180,000 annually.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What engineers make $500,000 a year?

Senior engineers in specialized fields such as software engineering, data engineering, or cloud engineering can reach or exceed $500,000 annually, especially with bonuses, stock options, and extensive experience. High compensation often requires advanced skills, certifications, and leadership roles within large technology companies or consulting firms.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

Will AI replace SRE jobs?

AI can automate certain tasks within the Customer Reliability Engineer role, such as monitoring, incident response, and data analysis, but it is unlikely to fully replace SRE jobs. SREs focus on designing reliable systems, troubleshooting complex issues, and making strategic decisions that require human judgment. AI tools are intended to augment SREs' capabilities rather than eliminate the need for their expertise.
What are popular job titles related to Customer Reliability Engineer jobs in Raleigh, NC? For Customer Reliability Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
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What cities near Raleigh, NC are hiring for Customer Reliability Engineer jobs? Cities near Raleigh, NC with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you
Senior Site Reliability Automation Engineer

Senior Site Reliability Automation Engineer

Litera

Raleigh, NC • Hybrid

Full-time

Posted 27 days ago

Job description

Job Description

Ready to Help Shape the Future of LegalTech?!

AtLitera, wedon'tjust buildsoftware,we transform how the world's top law firmsoperate. Every day, we RaiseTheBar forwhat'spossible through AI, innovation, and solutions that power millions of legal professionals worldwide. Ifyou'reenergized by scale, real impact, and meaningful challenges,you'llfeel right at home here.

WhereYou'llWork

This is a hybrid role based inDenver, COor Raleigh, NC with the expectations to be in office at least 3 days a week for collaboration and connection.

Why this Role Matters

Litera'scustomers rely on our platforms to be stable, scalable, andhighly available. As a Senior Reliability Automation Engineer, you will help strengthen the reliability of our production environments by building automation, improving observability, and accelerating incident resolution. This role is critical to reducing manual operational effort, improving platform performance, and enabling Engineering, Cloud Operations, Infrastructure, and Support teams tooperatemore efficiently. Your work will directly contribute to better service availability, faster issue detection, and a stronger customer experience.

WhatYou'llDeliver

  • Build automation solutions that reduce manual operational work and improve the scalability, reliability, and consistency of production environments.

  • Develop intelligent diagnostics, remediation workflows, and self-service tools that enable Engineering and Support teams to resolve issues faster.

  • Strengthen incident response by investigating complex production issues,identifyingroot causes, and driving long-term reliability improvements.

  • Enhance monitoring, alerting, dashboards, and telemetry to improve visibility into system health, performance, and operational risk.

  • Partner with Engineering teams to improve observability standards, operational readiness, platform stability, and production support practices.

  • Support performance and scalability initiatives byidentifyingdegradation trends, diagnosing bottlenecks, and recommending optimization strategies.

  • Build and integrate reliability automation across AWS, Azure, CI/CD pipelines, deployment workflows, and cloud-native platform environments.

  • Leverage AI-enabled tools and emerging technologies to improve troubleshooting, knowledge management, operational workflows, and engineering efficiency.

We'recommitted to creating an inclusive environment. If you needaccommodationsat any point in the process or in the role,we'rehere to support you.

WhatYou'llBring

Must-Haves:

  • 7+ years of experience in Software Engineering, Test Automation, Site Reliability Engineering, Production Engineering, Platform Engineering, DevOps, Performance Engineering, ora relatedtechnical discipline.

  • Strong software development experience using Python, PowerShell, TypeScript, JavaScript, Java, C#, or similar programming languages.

  • Experience troubleshooting complex production issues in large-scale, distributed, or SaaS environments.

  • Experience conducting root cause analysis and implementing long-term remediation solutions.

  • Experience building automation tools, operational workflows, reliability tooling, or engineering platforms.

  • Experience with CI/CD pipelines, deployment automation, release processes, and AWS and/or Microsoft Azure environments.

Nice to Haves:

  • Experience supporting enterprise SaaS platforms in production environments.

  • Experience with observability tools such as Datadog, Dynatrace, Splunk, New Relic, Azure Monitor, or Amazon CloudWatch.

  • Experience with infrastructure automation, platform engineering, and cloud-native reliability practices.

  • Familiarity with AI-assisted engineering tools, automation frameworks, or intelligent troubleshooting workflows.

We know great candidatesdon'talways check every box. Ifyou'reexcited about this role, we encourage you to apply.

WhatYou'llExperience

  • Ateamthat shows up.Work alongside people who collaborate, support one another, and lead with integrity.

  • Global Reach.Partner with teams around the world to solve complex challenges that matter.

  • Real opportunity for growth.Expand your impact through meaningfulstretch opportunities,visibilityand career development.

  • AI-driven innovation.Work at the intersection of legal technology, customer outcomes, andcutting-edgeAI.

#LI-Hybrid

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply