Customer Reliability Engineer Jobs in Raleigh, NC

About Us

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.

About the Role

Leads a team responsible for enterprise observability platforms and core development tooling, enabling fast detection, diagnosis, and resolution of production issues. Owns the reliability, security, scalability, performance, and instrumentation of CI/CD and developer platforms to improve system reliability and developer productivity at scale.

Partners with engineering, SRE/Operations, and Security to embed observability and operational excellence across the software delivery lifecycle.

Responsibilities

• Lead & develop the team: hire, coach, set priorities, and build a culture of reliability, ownership, learning, and continuous improvement.

• Set observability direction: define vision/roadmap and standards for metrics, logs, traces, alerting, dashboards, and service health; promote early instrumentation and SLI/SLO-based practices.

• Own DevOps Tools & CI/CD platforms: provide governance and strategic oversight for Azure DevOps, GitHub Enterprise, Jenkins, and related tooling; define guardrails for repos, branching, pipelines, build agents, and integrations.

• Drive reliability & incident excellence: partner on incident response, RCA, and post-mortems; improve detection, triage, rollback, recovery, and on-call readiness.

• Platform engineering & automation: manage platforms via Infrastructure as Code; standardize configurations and operational practices; evaluate tools with an eye to capability, complexity, risk, and cost.

• Security, compliance & cost: ensure auditability, access controls/reviews, and logging meet enterprise requirements; optimize platform spend without degrading reliability or developer experience.

• Cross-functional communication: convert technical information into business value and coordinate stakeholders across application, platform, and infrastructure teams.

Requirements

• Experience leading engineering teams in Observability/SRE/Platform/DevOps Tools.

• Hands-on background with observability platforms (e.g., Datadog, Splunk, New Relic, Grafana, OpenTelemetry).

• Experience operating/governing CI/CD and developer platforms (Azure DevOps, GitHub Enterprise, Jenkins).

• Strong understanding of cloud-native architectures (AWS and/or Azure).

• Infrastructure as Code experience (e.g., Terraform, CloudFormation).

• Strong leadership, communication, and organizational skills.

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous well-being initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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