ZipRecruiter

Log In

1

Customer Reliability Engineer Jobs in Raleigh, NC

IXL

Senior Site Reliability Engineer

Raleigh, NC · On-site

$100 - $130/hr

... customers* Build and propose architecture changes that will make our products more scalable and ... engineering or site reliability experience* Experience with at least one object oriented ...

New

Nutanix

Systems Reliability Engineer

Durham, NC · On-site

$99K - $124K/yr

Our customer base is growing rapidly and we're looking for top-tier Systems Reliability Engineers who share our passion for customer success to join our team! We drive the success of our customers ...

Nutanix

Systems Reliability Engineer

Durham, NC · On-site

$92K - $116K/yr

Our customer base is growing rapidly and we're looking for top-tier Systems Reliability Engineers who share our passion for customer success to join our team! We drive the success of our customers ...

Eaton

Engineering Reliability Specialist

Raleigh, NC · On-site

$113K - $165K/yr

Quantify system reliability and safety requirements based on customer wants/needs, and competitive ... Certified Reliability Engineer (CRE) or Lean/Six Sigma certification * Knowledge of power ...

Nvidia

Senior Site Reliability Engineer - HPC

Durham, NC · On-site

$55 - $73.25/hr

Ensure the highest level of uptime and Quality of Service (QoS) for internal customers through ... E problems and their solutions. * Maintainer or comaintainer responsibilities for an open source ...

IXL Learning

Senior Site Reliability Engineer

Raleigh, NC · On-site

$55.50 - $73.75/hr

... for our customers * Build and propose architecture changes that will make our products more ... engineering or site reliability experience * Experience with at least one object oriented ...

IXL Learning

Senior Site Reliability Engineer

Raleigh, NC · On-site

$55.50 - $73.75/hr

... for our customers * Build and propose architecture changes that will make our products more ... engineering or site reliability experience * Experience with at least one object oriented ...

Red Hat, LLC

Senior Site Reliability Engineer

Raleigh, NC · On-site

$118.60 - $195.68/hr

... customers run workloads in their own AWS accounts. This is not a standard engineering role. You ... You'll work at the intersection of software engineering and production reliability on one of RedHat ...

Doist

Reliability Field Engineer

Raleigh, NC · On-site

$70 - $95/hr

... to the customer Position Requirements * BS in an Engineering or Science field or equivalent ... reliability or operational excellence, lean six sigma and TPM * Ability to read Piping and ...

CAI

Reliability Field Engineer

Raleigh, NC

$36.40 - $47.30/hr

... customer Position Requirements: BS in an Engineering or Science field or equivalent experience 2+ years' experience in process engineering, maintenance, and reliability or operational excellence ...

CAI

Reliability Field Engineer

Raleigh, NC

$36.40 - $47.30/hr

... customer Position Requirements: BS in an Engineering or Science field or equivalent experience 2+ years' experience in process engineering, maintenance, and reliability or operational excellence ...

CAI

Reliability Field Engineer

Raleigh, NC · On-site

$36.40 - $47.30/hr

... customer Position Requirements: BS in an Engineering or Science field or equivalent experience 2+ years' experience in process engineering, maintenance, and reliability or operational excellence ...

previous pagenext page

Showing results 21-40

All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Raleigh, NC

Customer Reliability Engineer information

See Raleigh, NC salary details

$59.3K

$114.7K

$137.1K

How much do customer reliability engineer jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer reliability engineer in Raleigh, NC is $114,673.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,600.00 and $125,400.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What are popular job titles related to Customer Reliability Engineer jobs in Raleigh, NC?

For Customer Reliability Engineer jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Reliability Engineer jobs in Raleigh, NC look for?

The top searched job categories for Customer Reliability Engineer jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Reliability Engineer jobs?

Cities near Raleigh, NC with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you

Senior Site Reliability Engineer

IXL

Raleigh, NC • On-site

$100 - $130/hr

Other

Posted 3 days ago

New

Job description

## Senior Site Reliability Engineer### Raleigh-Durham, NCIXL Learning, developer of personalized learning products used by millions of people globally, is seeking a Senior Site Reliability Engineer to join our team, and help maintain the reliability and optimal performance of our products. We are seeking engineers with a passion for problem solving and optimization. We find it immensely satisfying to develop products that impact the lives of millions, and we are eager to have you join our team.This position requires you to be in our Raleigh, NC, area office.#### WHAT YOU'LL BE DOING* Work with your team to master a variety of production technology stacks* Take responsibility for site performance, uptime and scalability* Develop and maintain accurate monitoring dashboards, alerting and runbook documentation suited to each product* Identify technical problems and develop solutions* Partner with application engineering teams to understand product needs, and help deliver scalable solutions for our customers* Build and propose architecture changes that will make our products more scalable and reliable* Develop tooling for deployment and release processes#### WHAT WE'RE LOOKING FOR* Bachelor's or advanced degree in computer science or a related discipline* 6+ years of professional hands-on software engineering or site reliability experience* Experience with at least one object oriented programming language like Java, C++, C* Experience with at least one scripting language like Python, Bash, Perl* Public cloud provider experience (AWS or GCP is a plus)* Experience with containerized cloud solutions utilizing Docker and Kubernetes* Experience with common service technologies like web servers, message queues, load balancers, and databases* Fluency in observability tools and methodologies* Flexibility to work with a variety of technologies and legacy systems, balanced against a passion to streamline and modernize* Skill at troubleshooting problems across the stack, providing both immediate fixes as well as long term solutions* Flexibility about work hours and being on call* Strong communication and time management skills#### ABOUT IXL LEARNINGIXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:* 1 in 4 students in the United States uses* provides an immersive learning experience for 25 languages* is the nation's largest community of tutors, covering 300+ subjects* is a comprehensive marketplace for millions of educator-created resourcesOur mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.> *At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.* #J-18808-Ljbffr

Apply