ZipRecruiter

Log In

1

Customer Reliability Engineer Jobs in Morganton, NC

HSM

Maintenance Engineering Manager

Hickory, NC · On-site

About Us HSM Company History | HSM HEART Company Values | Who is HSM to our customers? Founded in ... Apply root cause analysis and reliability engineering principles to eliminate recurring equipment ...

M Force

Sr Product Engineer

Valdese, NC · On-site

$132K - $140K/yr

This role offers the opportunity to work closely with suppliers, internal teams, and customers ... reliability, and manufacturability Manage technical documentation systems including PDM and ECO ...

Leviton

Senior Supplier Quality Engineer

Morganton, NC · On-site

$130 - $145/hr

With over 115 years of history, Leviton develops thoughtful solutions that help make its customers ... quality, reliability, and operational excellence. Responsibilities * Drive supplier quality ...

New

Aampower

Manufacturing Engineer

Newton, NC · On-site

$68K - $87K/yr

... meets customer and business requirements. The ideal candidate is a hands-on experience in ... Works closely with maintenance and operations to improve equipment reliability and uptime. * Works ...

SOUTO

Sr. Principal Software Engineer

Hickory, NC · On-site

$112K - $154K/yr

... reliability. You will lead by example, demonstrating Emotional Intelligence (EI), adaptability, and ... We are a customer-centric business where effective problem-solving hinges on one's ability to adapt ...

SOUTO

Sr. Principal Software Engineer

Hickory, NC · On-site

$112K - $154K/yr

... reliability. You will lead by example, demonstrating Emotional Intelligence (EI), adaptability, and ... We are a customer-centric business where effective problem-solving hinges on one's ability to adapt ...

Alex Lee

Sr. Principal Software Engineer

Hickory, NC · On-site

$112K - $154K/yr

... reliability. You will lead by example, demonstrating Emotional Intelligence (EI), adaptability, and ... We are a customer-centric business where effective problem-solving hinges on one's ability to adapt ...

next page

Showing results 1-20

All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Morganton, NC

Customer Reliability Engineer information

See Morganton, NC salary details

$48.8K

$94.4K

$112.8K

How much do customer reliability engineer jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer reliability engineer in Morganton, NC is $94,352.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,000.00 and $103,200.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What job categories do people searching Customer Reliability Engineer jobs in Morganton, NC look for?

The top searched job categories for Customer Reliability Engineer jobs in Morganton, NC are:

What cities near Morganton, NC are hiring for Customer Reliability Engineer jobs?

Cities near Morganton, NC with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you

NAM Engineering & Maintenance Manager

Sealed Air Corporation

Lenoir, NC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Sealed Air rating

7.7

Company rating: 7.7 out of 10

Based on 73 frontline employees who took The Breakroom Quiz

37th of 120 rated packaging manufacturers

Job description

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance - a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.
Job Description
The NAM Engineering & Maintenance Manager leads and optimizes the maintenance, engineering, and reliability strategies across our Protective Network to ensure maximum equipment uptime, efficiency, and safety. This role is responsible for Total Productive Maintenance (TPM), preventive and predictive maintenance programs, and Computerized Maintenance Management System (CMMS) implementation. Additionally, the NAM Technical Manager will drive process innovation, automation improvements, and capital projects to support plant growth and operational excellence.
Essential Duties and Responsibilities:
Maintenance & Reliability Leadership
  • Develop and implement a TPM strategy to enhance equipment reliability, reduce downtime, and improve operational efficiency.
  • Oversee preventive and predictive maintenance programs, leveraging technologies such as vibration analysis, thermography, and condition monitoring.
  • Manage and optimize the CMMS system to track asset performance, work orders, and maintenance costs.
  • Monitor and analyze key maintenance KPIs (MTTR, MTBF, OEE) to drive data-driven decision-making and continuous improvement.
  • Lead root cause analysis (RCA) and failure mode and effects analysis (FMEA) to identify and resolve recurring equipment issues.
    Process Optimization & Engineering Support
  • Identify, develop, and implement automation and process improvements to increase operational efficiency and equipment performance.
  • Drive Lean Manufacturing initiatives, including 6S, Kaizen, and Six Sigma methodologies.
  • Oversee capital projects, from justification through execution, ensuring alignment with plant priorities and budgetary constraints.
  • Collaborate with Corporate Engineering, R&D, and Process Engineering on new product development and process innovations.

Team Leadership & Development
  • Supervise, mentor, and develop a team of 6-10 maintenance and technical staff, fostering a culture of accountability, continuous improvement, and safety.
  • Lead plant safety initiatives, ensuring all maintenance activities comply with OSHA, EPA, and NFPA regulations.
  • Provide training and mentorship in predictive maintenance technologies and TPM best practices to enhance team capability.
  • Actively participate in talent development, hiring, training, and performance evaluations to build a high-performing maintenance and technical team.

Inventory & Vendor Management
  • Oversee spare parts inventory management (MRO) to maintain optimal stock levels while minimizing costs.
  • Manage relationships with vendors and service providers for equipment maintenance, upgrades, and emergency repairs.
  • Ensure compliance with external regulatory agencies (Fire Department, EPA, XL Gaps) regarding facility and equipment safety.

Cross-Functional Collaboration & Continuous Improvement
  • Partner with production, quality, EH&S, and supply chain teams to ensure seamless plant operations and maximize productivity.
  • Work with corporate and regional engineering teams to implement best practices and drive technological advancements.
  • Support the development and testing of new materials and equipment in collaboration with supply chain and R&D teams.

Qualifications
Education:
  • Bachelor's degree in Engineering required
  • 5+ years of technical, maintenance, or reliability engineering in a regional/multi-site manufacturing environment
  • Strong electrical troubleshooting expertise (AC/DC circuits, PLC systems, schematics interpretation).
  • Experience implementing and managing CMMS systems for work order tracking and asset reliability.
  • Lean Six Sigma (Green Belt preferred) and TPM experience.
  • Demonstrated leadership and team development skills with a history of driving maintenance performance.
  • Proficiency in Microsoft Office and engineering software tools.

Requirements:
  • Problem-Solving: Strong analytical skills to troubleshoot equipment and process issues.
  • Leadership: Ability to inspire and develop a high-performing technical team.
  • Previous experience in executing and leading maintenance excellence in multiple sites.
  • Project Management: Skilled in capital project planning and execution.
  • Collaboration: Works effectively across departments to align technical strategies with business goals.
  • Technical Acumen: Rapidly learns and applies new technologies to optimize plant operations.
  • Travel up to 50%: This role can be based in our Lenoir, NC, Madera, CA, Grand Prairie, TX, Louisville, KY or Holyoke, MA facilities and must be willing to travel to other facilities across our NAM Protective Network.
  • Compliance with all established facility safety rules and policies.

#SAPROF
Pay Transparency
Salary Range: $102,600-$176,755
The range disclosed complies with applicable state and local pay transparency laws. Offers within this range will be determined by considering relevant factors including education, experience, and internal alignment. This position may also be eligible for annual performance bonuses and other incentive programs. Sealed Air offers a competitive benefits package that includes health, dental, vision, 401(k), paid time off, and other benefits designed to promote well-being.
#SAPROF
Requisition id: 54829
Relocation: No
Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.
*Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com.
LINK1 MON1

What Sealed Air employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply