Customer Reliability Engineer Jobs in High Point, NC

WHO WE ARE (OpCo Overview):
WHO IS GILBARCO VEEDER-ROOT
Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
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Description:
Hardware Reliability Engineer III
Gilbarco Veeder-Root is seeking a senior Hardware Reliability Engineer III to support the design, validation, launch, and field performance of complex electromechanical products used in critical fueling and convenience retail environments.
Job Summary
The Hardware Reliability Engineer III will lead reliability engineering activities for hardware used in fueling and convenience retail equipment. This role owns reliability planning and deliverables for complex programs, drives design-for-reliability practices, and partners closely with design, test, manufacturing, quality, and field service teams to improve durability, serviceability, and long-term product performance.
Essential Duties
• Lead reliability planning, reviews, and deliverables for complex or multi-program hardware efforts from concept through production and field support.
• Develop and own program Reliability Program Plans, reliability goals, risk assessments, and milestone reporting for assigned products and subsystems.
• Drive Design for Reliability practices, including reliability requirements flow-down, reliability growth planning, and validation strategy development.
• Facilitate hardware, software, process, and design FMEA sessions and ensure actions are tracked through closure.
• Perform and guide root cause analysis, teardown analysis, and failure investigations for issues discovered in development, qualification, manufacturing, or the field.
• Develop and execute reliability, environmental, and accelerated life test strategies in collaboration with design and test teams.
• Analyze field returns, complaint trends, warranty data, and service history to identify recurring failure modes and recommend corrective actions.
• Lead cross-functional issue resolution with design engineering, manufacturing quality, supplier quality, test labs, and service organizations.
• Apply statistical methods and life data analysis to evaluate reliability risk, support predictions, and confirm validation results.
• Own reliability deliverables through development and production milestones, ensuring technical documentation is clear, complete, and timely.
• Mentor junior engineers and contribute to reliability process improvement, lessons learned, and knowledge sharing across the organization.
• Support continuous improvement in reliability methods, lab practices, test methods, and product robustness across the product lifecycle.
Qualifications:
Minimum Qualifications
• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Materials Engineering, Physics, or a related technical field.
• 8 or more years of relevant experience in hardware engineering, reliability engineering, validation, test engineering, quality engineering, or a related function.
• Demonstrated experience with complex electromechanical products, industrial equipment, outdoor electronic systems, or similar hardware platforms.
• Strong working knowledge of reliability engineering methods, including failure analysis, root cause analysis, test planning, and corrective action support.
• Experience leading FMEA activities and driving reliability risk reduction actions across design and process functions.
• Ability to analyze technical data, interpret drawings and schematics, and communicate findings clearly to engineering and non-engineering audiences.
• Experience partnering across engineering, quality, manufacturing, supplier, and field support organizations.
• Demonstrated ability to manage multiple priorities, lead cross-functional discussions, and influence decisions without direct authority.
• Experience with Design for Reliability tools and field trial planning for cost out and VAVE projects.
• Strong written and verbal communication skills and a record of delivering concise technical documentation and recommendations.
Preferred Qualifications
• Experience in fuel dispensing, retail fueling, payment hardware, industrial controls, or outdoor electronic equipment environments.
• Hands-on experience with reliability tools and methods such as Weibull analysis, FRACAS, reliability growth, accelerated testing, and statistical analysis.
• Experience with software tools such as Weibull+, Minitab, JMP, RGA, or similar reliability/statistical packages.
• Knowledge of accelerated life testing, environmental stress testing, product qualification, and reliability validation planning.
• Experience with hardware failure analysis techniques such as optical microscopy, X-ray, cross-sectioning, SEM, CSAM, and EDX.
• Familiarity with warranty analysis, field issue management, and lifecycle reliability metrics.
• Experience mentoring engineers or leading technical workstreams in a senior individual contributor capacity.
• Professional certification such as ASQ Certified Reliability Engineer, Certified Quality Engineer, or similar is a plus.
Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days each year, 13 paid holidays (including 3 floating holidays), and paid sick leave.*
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.
WHO IS VONTIER:
WHO IS VONTIER
Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.
Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.
With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com
At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.
Together, let's power the way the world moves!
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