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Customer Reliability Engineer Jobs in High Point, NC

Manufacturing Engineer

Greensboro, NC

$70K - $91K/yr

Analyzes customer returns for root cause and leads corrective action efforts in cooperation with ... Reliability, Hypothesis Testing and Regression Analysis. * Experience with 3-D Modeling software ...

Mechanical Design Engineer

Greensboro, NC · On-site

$65K - $89K/yr

... reliability, and compliance requirements. * Collaborate with cross-functional teams including ... Apex has a dedicated customer service team for our Consultants that can address questions around ...

New

Identify network inefficiencies and design solutions that improve margin, service reliability, and ... That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight ...

Identify network inefficiencies and design solutions that improve margin, service reliability, and ... That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight ...

Lead Logistics Engineer

Greensboro, NC · On-site

$140 - $190/hr

Identify network inefficiencies and design solutions that improve margin, service reliability, and ... That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight ...

New

Lead Operating Engineer

Greensboro, NC · On-site

$99K - $130K/yr

... maximum life and reliability of all mechanical/ electrical/plumbing systems. Typically, this ... failure, etc.) and customer concerns • Comply with all applicable codes, regulations ...

Showing results 41-60

Customer Reliability Engineer information

See High Point, NC salary details

$54.4K

$105.3K

$125.8K

How much do customer reliability engineer jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer reliability engineer in High Point, NC is $105,254.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,400.00 and $115,100.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What are popular job titles related to Customer Reliability Engineer jobs in High Point, NC?

For Customer Reliability Engineer jobs in High Point, NC, the most frequently searched job titles are:

What job categories do people searching Customer Reliability Engineer jobs in High Point, NC look for?

The top searched job categories for Customer Reliability Engineer jobs in High Point, NC are:

What cities near High Point, NC are hiring for Customer Reliability Engineer jobs?

Cities near High Point, NC with the most Customer Reliability Engineer job openings:

$70K - $91K/yr

Full-time

Re-posted 22 days ago


AAR Corp rating

7.8

Company rating: 7.8 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

23rd of 67 rated aviation services


Job description

The Manufacturing Engineer performs complex assignments often requiring development of new or improved products/processes/techniques. Responsible for performing standard engineering assignments usually representing a significant portion of a larger project. Also responsible for selecting engineering techniques to solve problems and making design recommendations.

What you will be responsible for:

  • Develops manufacturing methods and processes required to meet design objectives on new or improved products and/or processes. Compiles and evaluates test and production data; prepares technical analysis.
  • Create assembly work instructions.
  • Design tools and fixtures for assembly and acceptance testing.
  • Develops routings and labor standards and updates the Vantage system.
  • Develops Job Cards from design engineering drawings and writes and/or modifies assembly work instructions and acceptance test procedures.
  • Performs Line Balancing and Product Line Layouts for increased efficiency and flow.
  • Provides engineering support in the design, fabrication, modification and evaluation of assembly operations.
  • Provides input to plans, process specifications and procedures, production aids and assembly fixtures, ERP support studies, factory cost work standard's development, and other related activities.
  • Provides assembly support in technical matters relating to assembly drawing interpretation, engineering change orders, rework, manufacturing difficulties and specifications.
  • Uses DFM/DFA Techniques to assist Project/Design Engineering on the development of new products and the redesign of existing products.
  • Analyzes customer returns for root cause and leads corrective action efforts in cooperation with program management and quality
  • Advises assembly supervisor to best utilize lean principles to eliminate waste, improve quality, safety, ergonomics and throughput
  • Provides coaching, counseling, and guidance to assigned work groups, monitoring progress and giving guidance on work performance.
  • Promotes a culture of safety by monitoring self and others to assure all duties are performed within the guidelines as specified by the Company's Safety Manual.
  • Attends required meetings to discuss critical path areas, planned work, critical parts, and overall program status.
  • Interacts with Business Planner, Quality Supervisor, and Assembly Supervisor to set and prioritize daily activities and product delivery schedule.
  • Creates and leads a continuous improvement with emphasis on assembly flow to achieve desired TAKT
  • Participates in daily production meetings and implements relevant production schedules for the business unit.
  • Leads continuous improvement analysis to identify and resolve assembly line process problems, including implementation of Lean and/or Six Sigma best practices.
  • Ensures adherence to all Company quality and FAA regulations..
  • Perform other duties and special projects as assigned.

What you will need to be successful in this role: 

  • Manufacturing or Mechanical Engineering Degree (BS) from a four-year college or university and a minimum of five years related experience; or equivalent combination of education and experience.
  • Experience with mechanical systems and lean manufacturing principles.
  • Familiarity with a diverse range of materials (i.e. aluminum alloys, stainless steel alloys, engineering polymers, composites, etc.).
  • Must have the ability to read and interpret engineering drawings, specifications and technical data.
  • Must be capable of applying statistical analysis techniques such as Design of Experiments, Optimization, Process Reliability, Hypothesis Testing and Regression Analysis.
  • Experience with 3-D Modeling software (Uni-graphics, Solid Works, or Solid Edge) is required.
  • Must have strong analytical and mechanical troubleshooting skills.
  • Read, write, speak and understand the English language. 
  • Experience within commercial aircraft seating (assembly) environment. 
  • Lean implementation with emphasis on standard work & line balancing. 
  • Experience establishing operational objectives and performance metrics. 
  • DMAIC problem solving

Physical Demands/Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee may be regularly required to sit, stand, bend, reach and move about the facility.
  • The environmental characteristic for this position is an office setting.
  • Candidates should be able to adapt to a traditional business environment.
  • Normal office environment where approximately 70% of work is performed in a sitting position with the remaining time walking and moving around the office, stores, and manufacturing areas 
  • Must be able to work effectively at video display terminals for extended periods of time.   
  • Normal mental and visual attention along with manual coordination for keyboard operations is necessary approximately 70% of the time. 
  • Normal or corrected hearing and vision are required. 
  • Duties require typical bending, stooping, reaching, stretching, etc. with lifting typically limited to 10-20 lbs. maximum.
     

AAR provides accommodation in accordance with applicable laws through all stages of the hiring process. If you require accommodation for any part of the application and/or hiring process, please advise Human Resources. 
 

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