Customer Reliability Engineer Jobs in Morganton, NC

As a Senior Principal Software Engineer at Alex Lee, you will drive innovation and implement best practices to enhance product performance and reliability. You will lead by example, demonstrating Emotional Intelligence (EI), adaptability, and effective communication to foster a collaborative environment. Your role includes empowering and mentoring team members, encouraging their growth through delegation and guidance. By promoting the exploration of new ideas and continuous improvement, you will ensure the team stays at the forefront of technology and excellence.

• Mentorship and Knowledge Sharing:
  • Leads by example and mentors’ others to produce extensible and maintainable code used across products.
  • Holds accountability as a Designated Responsible Individual (DRI), mentoring engineers across products/solutions, working on-call to monitor system/product/service for degradation, downtime, or interruptions.
  • Serves as a subject matter expert for your assigned component, providing mentorship and expertise to build knowledge and capabilities within engineering teams.
  • Plays an active role in building an inclusive and positive culture through active participation in team discourse, providing mentorship for junior team members and fostering a culture of continuous learning and improvement.
• Collaboration and Cross-Functional Teams:
  • Partners with and leverages cross-functional teams to determine user requirements and drive project plans, releases, and overall development.
  • Influences technical strategy by collaborating with cross-functional teams, leveraging your experience to develop a long-term technical roadmap that meets stakeholder and growing business needs.
  • Collaborates with peers across the organization on projects that turn opportunity into results.
• Documentation and Transparency:
  • Documents system designs, processes, and architecture for transparency and future reference.
  • Reports on project status, challenges, and results to stakeholders.
• Continuous Improvement and Best Practices:
  • Proactively seeks new knowledge and adapts to new trends, technical solutions, and patterns to improve the availability, reliability, efficiency, observability, and performance of products while sharing knowledge with other engineers.
  • Innovates by driving modern approaches and the adoption of best practices within your team.
  • Contributes to the continual improvement of your team’s quality standards and engineering processes.
• Leadership
  • Must demonstrate Emotional Intelligence (EI) which is the ability to understand and manage your emotions, as well as recognize and influence the emotions of those around you.
  • Adaptability: We are a customer-centric business where effective problem-solving hinges on one’s ability to adapt to changing requirements and respond to new needs on-the-fly.
  • Must exhibit Effective Communication. By facilitating open and transparent communication within the team an environment of trust and collaboration can be established which enables effective problem-solving and decision-making.
  • Empower & Mentor: Effectively empower team members via delegating responsibilities and providing them with autonomy. This encourages growth by offering mentorship, guidance, and opportunities for each team members’ development.
  • Innovation and Continuous Improvement: As a leader it’s your responsibility to promote the exploration of new ideas, encourage experimentation, & create an environment where the team can learn from these experiences.

This position requires either a Bachelor's Degree in Computer Science or equivalent practical experience.

• 8+ years software engineering experience including but not limited to the following technologies/skills:
  • Coding Languages: Proficiency in C# and SQL; knowledge of Javascript, CSS, HTML5, React is beneficial but not required.
  • Coding Skills/Technology Stacks: Familiarity with ASP.NET MVC, .NET Core, Entity Framework, Microservices, LINQ (proficient), REST APIs, Full Stack Applications, Azure DevOps & GIT, Azure CI/CD Pipelines, T-SQL, Relational Database Design/Development, Hangfire, Kendo UI, jQuery, RabbitMQ, Azure Service Bus, etc.
  • .NET Experience: Preferably multiple years of full-time experience with .NET Core 3 framework or higher. We are continually transitioning to the latest .NET Frameworks. Experience with classic .NET is also valued.
  • Agile Experience: Daily Standups/Scrums, Sprint Planning, Reviews & Retrospectives, and daily peer code reviews. Proficiency in these areas is important, especially at the senior level and above, where we expect individuals to lead and engage in these agile ceremonies effectively.
  • Soft Skills: Problem-solving abilities, effective time management, willingness to learn and seek assistance, openness to daily feedback from multiple perspectives through Pull Request reviews, and the ability to peer review other team members.
• Bonus Qualifications:Azure AD B2C Custom Policy DevelopmentDocker/Kubernetes experienceAWS/Google Cloud Development Experience
• Excellent communication skills, with the ability to clearly articulate technical concepts to both technical and non-technical stakeholders.
• Demonstrated experience leading technical projects and mentoring engineers with the ability to drive cross-functional collaboration and influence technical decisions across teams.
• Experience leading design, implementation, and deployment of one or more high scale, cross-functional systems.
• Exemplary self-motivation and organizational skills.
• Demonstrated ability to context switch between multiple concurrent projects.
• Distinguished mentorship and coaching skills.
• Excellent written and verbal communication skills.
• Positive attitude and willingness to share ideas openly.