Customer Reliability Engineer Jobs in Atlanta, GA

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!
Job Overview
Are you ready to join the Un-carrier movement?
This role improves and protects software and systems supporting IT services by managing scalability, availability, latency, performance, security, and capacity. This role supports the Subscription Product Engineering organization, including in-house subscription and customer lifecycle platforms that support critical business operations and customer-facing services across production and non-production environments.
The role primarily involves designing and maintaining continuous integration and continuous delivery, CI/CD, pipelines and building applications on cloud-native platforms. The role differentiates itself by enabling continuous improvement of operational support through automation, monitoring, and reliability-focused practices across production and non-production environments. Success is measured by enhanced software delivery speed, reliability, operational efficiency, platform stability, and a consistent customer experience.
We are a team that encourages innovation and advocates an agile and open approach, truly working and playing in the Un-carrier way!
Job Responsibilities:

• Apply DevOps automation tools to manage CI/CD pipelines and configuration for production and non-production environments.
• Perform environment management and automated server provisioning to support scalable infrastructure.
• Deliver software improvements that improve availability, scalability, latency, and efficiency of IT services.
• Create and manage dashboards, alerts, logging standards, and health checks to improve service quality, supportability, and visibility across services.
• Contribute to software delivery process improvements including cloud enablement, containerization, and deployment automation.
• Support cloud-native applications, APIs, microservices, and platform operations across production and non-production environments.
• Troubleshoot production incidents, participate in root cause analysis, and support implementation of long-term reliability improvements with assistance from leadership and senior technical team members.
• Partner with Software Engineering, DevOps, and platform teams to improve application resiliency, scalability, and deployment automation under established technical direction.
• Contribute to operational readiness activities, including release validation, capacity planning, disaster recovery support, and environment support, under the guidance of senior leadership.
• Participate in Agile ceremonies, production support activities, and continuous improvement initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Education and Work Experience:

• Bachelor's Degree plus 2 years of related work experience
  OR combination of education and experience deemed equivalent (Required)
• 2-4 years Relevant experience. (Preferred)
• Experience working in an Agile and DevOps environment. (Preferred)
• Experience in one or more of: C, C#, Java, Perl, Python, Go, or scripting experience in Shell and Perl. (Preferred)
• Experience in Continuous Integration/Continuous Delivery tools, such as, Jenkins, Cloudbees, etc., and other automation tools. (Preferred)
• Experience with DevOps tools, such as, Ansible, Chef, Puppet, etc. Experience in Docker, Kubernetes, etc. is preferable. (Preferred)
• Experience in APM tool, like, AppDynamics, logging tool, like Splunk. (Preferred)
• Experience working in a cloud environment (public/private). (Preferred)
• Experience in migrating to cloud or cloud native environments. (Preferred)
• Experience supporting APIs, microservices, distributed applications, or enterprise production platforms. (Preferred)
• Experience with infrastructure automation tools such as Terraform, Ansible, Chef, or Puppet. (Preferred)
• Experience with observability or monitoring tools such as Splunk, AppDynamics, Dynatrace, Grafana, Prometheus, or similar platforms. (Preferred)

Knowledge, Skills and Abilities:

• DevOps (Required)
• Integration (Required)
• CI/CD pipeline support and deployment automation (Desired)
• Production and non-production environment support (Desired)
• Monitoring, observability, or operational support practices (Required)
• Knowledge of Site Reliability Engineering principles, infrastructure automation, and operational support practices.
• Knowledge of cloud-native architectures, containerized workloads, API integrations, and distributed systems.
• Ability to analyze system performance, identify reliability risks, and support operational improvements.
• Ability to create operational documentation, dashboards, alerts, and support runbooks.
• Ability to collaborate with software engineering, DevOps, and platform teams in Agile delivery environments.

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Base Pay Range: $83,900 - $151,200
Corporate Bonus Target: 15%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ352128&paradox=1
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.