Customer Reliability Engineer Jobs in Savannah, GA

Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. The Reliability & Maintenance Engineering (RME) team are the business partners that work tirelessly behind the scenes to make it happen. We drive continuous improvement and maintain all the robotics and material handling equipment (MHE) to ensure our customers are met with the Amazon smile. Come join us on our journey!
About the Role:
As an Area Maintenance Manager, you will transform workplace environments by leading a dynamic maintenance team that ensures safety, efficiency, and operational excellence. In this critical role, you'll develop maintenance strategies, solve complex challenges, and create a supportive work culture that empowers technicians to perform at their best. You will blend strategic planning, hands-on problem-solving, and team leadership. You will navigate between managing preventative maintenance programs, coordinating with operations teams, and responding to emergencies that require quick, decisive action while also balancing proactive planning with real-time problem resolution.
What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there's more: We provide lightweight fire-resistant daily wear and composite toe safety shoes for your safety!
Key job responsibilities
Key job responsibilities include but are not limited to:
- You will provide leadership and mentorship to a team of service technicians and automation engineers, fostering professional growth and performance
- You will ensure rigorous adherence to safety protocols and procedures during maintenance activities across the site
- You will design and implement comprehensive preventative maintenance programs that enhance operational efficiency
- You will manage and coordinate external contractors while maintaining high-quality service standards
- You will monitor Material Handling Equipment (MHE) metrics and partner with applicable team to address system performance issues and provide analysis across all operations
Key job responsibilities
You will provide leadership and mentorship to a team of service technicians and automation engineers, fostering professional growth and performance
You will ensure rigorous adherence to safety protocols and procedures during maintenance activities across the site
You will design and implement comprehensive preventative maintenance programs that enhance operational efficiency
You will manage and coordinate external contractors while maintaining high-quality service standards
You will monitor Material Handling Equipment (MHE) metrics and partner with applicable team to address system performance issues and provide analysis across all operations
BASIC QUALIFICATIONS
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Engineering Technology, or Reliability Engineering, or 2+ years of Amazon RME (BB/3P) Full Time experience
- Work flexible schedule including weekends, nights, and holidays
- 4+ years of industrial maintenance experience
- 2+ years of direct leadership/supervisory experience
- 2+ years of Computerized Maintenance Management System (CMMS) experience
- 2+ years of Microsoft Office products and applications experience
PREFERRED QUALIFICATIONS
- Master's degree, or Six Sigma Black Belt certification
- Experience working with Material Handling Equipment (MHE) integrators
- Experience maintaining material handling equipment and integrated systems
- Experience in project management
- Experience with statistical analysis
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, GA, Pooler - 91,800.00 - 137,700.00 USD annually