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Customer Reliability Engineer Jobs in Macon, GA (NOW HIRING)

Senior Reliability Analyst

Warner Robins, GA · On-site

$80K - $106K/yr

... engineering, scientific, and technical support services to both government and private industry customers. We are currently recruiting for a Senior Reliability Analyst in support of the Aircraft ...

Senior Reliability Analyst

Warner Robins, GA · On-site

$80K - $106K/yr

... engineering, scientific, and technical support services to both government and private industry customers. We are currently recruiting for a Senior Reliability Analyst in support of the Aircraft ...

Senior Reliability Analyst

Warner Robins, GA · On-site

$74K - $99K/yr

... engineering, scientific, and technical support services to both government and private industry customers. We are currently recruiting for a Senior Reliability Analyst in support of the Aircraft ...

SRE 1st Shift MACON [MACON01800WH]

Macon, GA · On-site

$54.50 - $72.50/hr

... for our customers, employees, and society in all that we do. Job Summary Handle all incoming and outgoing raw materials and products, either by forklift, tow truck or pallet jack. Move daily ...

Senior Reliability Analyst

Warner Robins, GA · On-site

$74K - $99K/yr

... engineering, scientific, and technical support services to both government and private industry customers. We are currently recruiting for a Senior Reliability Analyst in support of the Aircraft ...

In this customer facing position, efforts include collaboration with a broad-based and globally ... Supports C-17 Reliability & Maintainability (R&M) personnel, Cognizant engineers, DEA engineers and ...

... reliability, maintainability, productivity, and long-term support. Performing intensive technology ... Diagnosing existing and perspective customer needs and opportunities through informal and formal ...

... reliability, maintainability, productivity, and long-term support. Performing intensive technology ... Diagnosing existing and perspective customer needs and opportunities through informal and formal ...

... design, engineer and manufacture school buses with a singular focus on safety, reliability, and ... Passionate about creating products that excite internal and external customers * Desire to remain ...

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Customer Reliability Engineer information

See Macon, GA salary details

$58.5K

$113.1K

$135.2K

How much do customer reliability engineer jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer reliability engineer in Macon, GA is $113,144.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,300.00 and $123,700.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What job categories do people searching Customer Reliability Engineer jobs in Macon, GA look for?

The top searched job categories for Customer Reliability Engineer jobs in Macon, GA are:

What cities near Macon, GA are hiring for Customer Reliability Engineer jobs?

Cities near Macon, GA with the most Customer Reliability Engineer job openings:

Infographic showing various Customer Reliability Engineer job openings in Macon, GA as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $113,144 per year, or $54.4 per hour.

$98K - $123K/yr

Full-time

Re-posted 4 days ago


Graphic Packaging International rating

6.7

Company rating: 6.7 out of 10

Based on 125 frontline employees who took The Breakroom Quiz

86th of 120 rated packaging manufacturers


Job description


Description

Evaluate as an Electrical & Instrumentation Maintenance Engineer in Graphic Packaging International, in Macon Paper Mill, your primary objective is to optimize and maintain electrical systems and instrumentation used in the production and operation of the plant. You will be responsible for ensuring the safe and efficient functioning of electrical equipment, troubleshooting electrical issues, and implementing preventive maintenance measures.

Key Responsibilities

  • Evaluate existing production equipment and layout to engineer design improvements enhancing productivity, cost efficiency, reliability, and safety. Can work an industrial setting with minimal guidance.
  • Support optimization of manufacturing processes, including process control, set-up, automation, and new equipment selections.
  • Support operational improvement and strategic growth plans.
  • Consult and lead with internal and external teams as needed.
  • Interface, coordinate, and support internal mill customers (operations and reliability), outside contractors, estimates costs, tracks proposals and manages projects execution to scope.
  • Provides complex technical consultation to plant management and maintenance groups pertaining to installation, trouble shooting, process control and repair of existing equipment.
  • Coordinates with the internal EH&S resources to implement equipment safety standards and procedures.
  • Support equipment safety upgrades as needed in the plant network. Supports commitment-based safety.
  • Support maintenance activities during mill/department outages. Planning and execution of small projects.
  • Manage design and procurement of special or unique repair parts, materials, and services.
  • Inspect electrical distribution systems and process equipment for defects and repairs needs and implement cost-effective solutions to mitigate.
  • Participate with multi-disciplined teams in Root Cause Problem Solving activities.
  • Support Continuous Improvement process through project development and technical support for projects.
  • Work with outside contractors on non-capital projects.

Required Skills

  • Strong background in project planning, prioritization, and implementation.
  • Leading and developing large & small projects
  • Electromechanical trouble shooting experience
  • Strong experience with developing detailed plans to improve plant reliability, robustness, and profitability
  • Strong skill in interpersonal relationships as needed to maintain successful relationships with internal and external customers and coworkers
  • Detailed experience with machine repairs, rebuilds and maintenance plans
  • Good communication skills for creating, delivering, and selling ideas or messages
  • Good knowledge of OSHA, regulatory compliance, and industrial safety practices
  • Experience with CMMS such as SAP, PM module.
  • Computer skills in MS Project, Word, Excel and PowerPoint
  • Extensive experience with design and analysis of power and control circuits
  • Extensive experience motor controls, electrical protection
  • Solid experience as is relates to mechanical, hydraulic, pneumatic, electrical distribution, 3-phase power systems, instrumentation, and process control systems

Required Experience

  • B.S. Electrical Engineering or Electrical Technology Engineering required.
  • 5-7 years minimum in manufacturing environment with practical expertise in electrical engineering.

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We're one of the largest manufacturers of paperboard and paper-based packaging for some of the world's most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities. With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward the talented people who make our company successful. If this sounds like something you would like to be a part of, we'd love to hear from you. Learn more about us at www.graphicpkg.com.
Inspired Packaging. A World of Difference.


Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the Poster, EEO is the Law.


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