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Customer Reliability Engineer Jobs in Macon, GA (NOW HIRING)

Judge Group, Inc.

Systems Engineer 3

Warner Robins, GA · On-site

... Reliability & Maintainability (R&M) personnel, Cognizant engineers, DEA engineers and the DEA ... customer. - Supports the annual DEA Program Assessment. - Frequently interacts with C-17 USAF and ...

Blue Bird

Manufacturing Engineer

Fort Valley, GA · On-site

$64K - $82K/yr

... reliability, and durability. School buses carry the most precious cargo in the world - 25 million ... Delight Customers & Dealers: Deliver Profitable Growth. This role will drive functional excellence ...

Blue Bird Body Company

Manufacturing Engineer

Fort Valley, GA · On-site

$64K - $82K/yr

... reliability, and durability. School buses carry the most precious cargo in the world - 25 million ... Delight Customers & Dealers: Deliver Profitable Growth. This role will drive functional excellence ...

Blue Bird

Manufacturing Engineer

Fort Valley, GA · On-site

$64K - $82K/yr

... reliability, and durability. School buses carry the most precious cargo in the world - 25 million ... Delight Customers & Dealers: Deliver Profitable Growth. This role will drive functional excellence ...

Blue Bird Body Company

Materials Engineer

Macon, GA

... reliability, and durability. School buses carry the most precious cargo in the world - 25 million ... Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters.

Blue Bird Corporation

Materials Engineer

Macon, GA · On-site

$100 - $125/hr

... reliability, and durability. School buses carry the most precious cargo in the world - 25 million ... Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters.

Blue Bird

Materials Engineer

Macon, GA · On-site

... reliability, and durability. School buses carry the most precious cargo in the world - 25 million ... Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters.

Blue Bird Body Company

Materials Engineer

Macon, GA

... reliability, and durability. School buses carry the most precious cargo in the world - 25 million ... Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters.

Blue Bird

Materials Engineer

Macon, GA · On-site

... reliability, and durability. School buses carry the most precious cargo in the world - 25 million ... Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters.

Blue Bird

Manufacturing Engineer

Fort Valley, GA · On-site

$64K - $82K/yr

... reliability, and durability. School buses carry the most precious cargo in the world - 25 million ... Must demonstrate positive attitude; foster teamwork; responsive to customer/Manufacturing issues

Blue Bird

Manufacturing Engineer

Fort Valley, GA · On-site

$64K - $82K/yr

... reliability, and durability. School buses carry the most precious cargo in the world - 25 million ... Must demonstrate positive attitude; foster teamwork; responsive to customer/Manufacturing issues

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Macon, GA

Customer Reliability Engineer information

See Macon, GA salary details

$58.5K

$113.1K

$135.2K

How much do customer reliability engineer jobs pay per year?

As of Sep 9, 2026, the average yearly pay for customer reliability engineer in Macon, GA is $113,144.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,300.00 and $123,700.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What job categories do people searching Customer Reliability Engineer jobs in Macon, GA look for?

The top searched job categories for Customer Reliability Engineer jobs in Macon, GA are:

What cities near Macon, GA are hiring for Customer Reliability Engineer jobs?

Cities near Macon, GA with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you
Infographic showing various Customer Reliability Engineer job openings in Macon, GA as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $113,144 per year, or $54.4 per hour.

Systems Engineer 3

Warner Robins, GA • On-site

Judge Group, Inc.
Recruiting and Staffing Services • 5 - 10K employees
Learn more about Judge Group, Inc.external

Other

Re-posted 29 days ago

Key responsibilities

  • Supports the development and implementation of EDARS tools to support aircraft and equipment issue RCCA analysis and preventive actions.

  • Collaborates with engineering teams and stakeholders to ensure program-level visibility, documentation, and performance metrics.

  • Develops and drives RCCA efforts to mitigate recurrent engineering dispositions and improve maintenance concepts, technical orders, and design improvements.

Job description

Location: Warner Robins, GA Salary: Negotiable Description: Our client is currently seeking a Systems Engineer 3
Job Code: 6K8CI3-Systems Engineer 3
Work Location: Warner Robins, GA
Shifts: 1st shift : 7:00 AM - 4:00 PM
Position Responsibilities:
- Supports the EDARS team in the development and implementation of the EDARS tools to support aircraft and equipment issue Root Cause Corrective Action (RCCA) analysis and preventive actions.
- Supports C-17 Reliability & Maintainability (R&M) personnel, Cognizant engineers, DEA engineers and the DEA Program Chief Engineer in developing, consolidating, analyzing and successfully submitting multiple Contract Data Requirement List (CDRLs) to the USAF customer.
- Supports the annual DEA Program Assessment.
- Frequently interacts with C-17 USAF and FMS SPO Engineering personnel.
- Collaborates with systems engineering, other engineering groups, and Process Based Management (PBM) personnel in order to ensure program-level visibility, formal documentation maintenance, and timeliness of cycle time and quality-based performance metrics.
- Develops and drives RCCA efforts to mitigate recurrent engineering dispositions, and reduce customer burden via Organizational, Intermediate and Depot maintenance concepts, Technical Orders (TOs), Work Instruction Records (WIRs), engineering drawings and design improvements.
- Maintains strong technical network and collaboration with the C-17 System Engineering & Sustainment Engineering teams.
Basic Qualifications (Required Skills/Experience):
- 5+ years of experience or an equivalent combination of education and experience.
- 5+ years of experience performing complex systems engineering or system integration work.
- 3+ years of experience in data analysis, trending, and reporting.
- 3+ years of experience with Functional Hazard Analysis (FHAs), FMEA's, Airplane Level Threats (Particular Risk Analyses), Fault Trees, and/or System Safety Assessments (SSAs).
- 1+ of experience in Engineering process development and process integration.
- Experience influencing stakeholders across multiple organizations to define and drive common objectives.
Preferred Qualifications (Desired Skills/Experience):
- Bachelor's degree from an accredited course of study in engineering, computer science, mathematics or physics, or equivalent work experience.
- Program-level Life Cycle Management and/or Systems Engineering Plan and process development experience.
- 2+ years of experience with C-17 Program and Engineering experience.
- 2+ years of experience working within or accessing non-conformance data systems such as VECTOR, GOLDesp and/or AutoTAR.
- Familiar with USAF processes, regulations and protocols.
Education / Experience: Bachelor's degree and typically 5 or more years' experience in an engineering classification or a Master's degree with typically 3 or more years' experience in an engineering classification or a PhD degree with experience in an engineering classification.
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