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Customer Reliability Engineer Jobs in Macon, GA (NOW HIRING)

... reliability, maintainability, productivity, and long-term support. * Performing intensive ... Diagnosing existing and perspective customer needs and opportunities through informal and formal ...

... reliability, maintainability, productivity, and long-term support. Performing intensive technology ... Diagnosing existing and perspective customer needs and opportunities through informal and formal ...

... design, engineer and manufacture school buses with a singular focus on safety, reliability, and ... Passionate about creating products that excite internal and external customers * Desire to remain ...

... design, engineer and manufacture school buses with a singular focus on safety, reliability, and ... Passionate about creating products that excite internal and external customers * Desire to remain ...

... design, engineer and manufacture school buses with a singular focus on safety, reliability, and ... Passionate about creating products that excite internal and external customers * Desire to remain ...

... private industry customers. The Engineer is responsible for designing and performing detailed ... reliability, maintainability, productivity, and long-term support. · Performing intensive ...

Showing results 21-40

Customer Reliability Engineer information

See Macon, GA salary details

$58.5K

$113.1K

$135.2K

How much do customer reliability engineer jobs pay per year?

As of Sep 12, 2026, the average yearly pay for customer reliability engineer in Macon, GA is $113,144.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,300.00 and $123,700.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What job categories do people searching Customer Reliability Engineer jobs in Macon, GA look for?

The top searched job categories for Customer Reliability Engineer jobs in Macon, GA are:

What cities near Macon, GA are hiring for Customer Reliability Engineer jobs?

Cities near Macon, GA with the most Customer Reliability Engineer job openings:

Infographic showing various Customer Reliability Engineer job openings in Macon, GA as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $113,144 per year, or $54.4 per hour.

Electrical Engineer / Principal Electrical Engineer

Warner Robins, GA • On-site

Northrop Grumman Corporation
Space Research Administration • 10K+ employees

Full-time

Medical, Life, PTO

Re-posted 25 days ago


Northrop Grumman rating

8.3

Company rating: 8.3 out of 10

Based on 372 frontline employees who took The Breakroom Quiz


Job description

RELOCATION ASSISTANCE: Relocation assistance may be available
CLEARANCE REQUIRED FOR START: No
CLEARANCE TYPE: Secret
TRAVEL: Yes, 10% of the TimeDescription
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
Northrop Grumman Defense Systems is seeking an Electrical Engineer / Principal Electrical Engineer to join our Integrated Mission Solutions (IMS) organization in Warner Robins, Georgia. This position supports the AAQ-24 program by providing electrical engineering expertise across manufacturing, depot repair, integration, test, sustainment, and continuous improvement activities for advanced airborne electronic systems.
The successful candidate will collaborate with Manufacturing Engineering, Systems Engineering, Design Engineering, Test Engineering, Quality, Supply Chain, Program Management, and Production Operations to ensure customer requirements are achieved while improving manufacturing efficiency, product quality, and program execution. The ideal candidate possesses strong troubleshooting abilities, technical leadership, excellent communication skills, and the ability to thrive within a technically diverse, fast-paced manufacturing environment. This position is located in Warner Robins, Georgia and requires on-site support.
Roles and Responsibilities
  • Provide electrical engineering support for AAQ 24 production, sustainment, depot repair, and startup/integration activities, including environmental, acceptance, and qualification testing.
  • Perform hands on electrical troubleshooting and test at system, subsystem, LRU, and component levels using schematics, wiring diagrams, engineering documentation, and electronic lab equipment (oscilloscopes, DMMs, power supplies, signal generators, spectrum analyzers).
  • Analyze electrical failures, manufacturing defects, intermittent issues, and customer returns to determine root cause and implement effective corrective and preventive actions (RCCA, MRB, FRB).
  • Develop, revise, and maintain engineering documentation and configuration control, including work/repair/test procedures, engineering reports, technical drawings, and PLM-driven engineering changes (ECRs/ECNs).
  • Collaborate closely with Manufacturing Engineering, Production, suppliers, and customers to resolve technical issues impacting cost, quality, schedule, reliability, and to support supplier evaluations, FAIs, qualification testing, and readiness reviews.
  • Support continuous improvement and Lean Manufacturing initiatives by identifying and implementing process improvements to reduce waste, standardize work, and increase throughput.
  • Ensure compliance with company procedures, customer specifications, IPC standards, quality systems, DoD requirements, and effectively represent engineering in technical reviews, program meetings, and customer briefings.
  • Support additional engineering assignments as required to meet program objectives.

This position may be filled at either Electrical Engineer or Principal Electrical Engineer level.
Basic Qualifications Electrical Engineer: Bachelor's degree in Electrical Engineering or related STEM discipline with 2 years of relevant experience, or a Master's degree with 0 years of relevant experience.
Basic Qualifications Principal Electrical Engineer: Bachelor's degree in Electrical Engineering or a related engineering discipline from an accredited institution and a minimum of 8 years of relevant engineering experience, or a Master's degree in Electrical.
Qualifications Required for Both Levels:
  • Ability to obtain and maintain a US Government Secret Security Clearance.
  • Experience supporting electrical engineering activities within manufacturing, production, depot repair, integration, or test environment.
  • Experience troubleshooting electronic systems utilizing engineering drawings, schematics, technical manuals, and electrical test equipment.
  • Ability to read and interpret electrical schematics, wiring diagrams, interface control documents, engineering drawings, and Bills of Material (BOMs).
  • Experience operating standard electronic laboratory equipment including Digital Multimeters (DMMs), oscilloscopes, programmable power supplies, and signal generators.
  • Demonstrated analytical and problem-solving skills with the ability to troubleshoot hardware to the system, subsystem, and component level.
  • Experience supporting cross-functional teams consisting of Engineering, Manufacturing, Quality, Supply Chain, and Production personnel.

Preferred Qualifications
  • Active U.S. Department of Defense Secret Security Clearance.
  • Experience supporting aerospace, military, or defense electronics manufacturing.
  • Experience troubleshooting to the component level.
  • Experience using Altium Designer or equivalent PCB design software.
  • Experience supporting automated manufacturing systems, robotics, or automated inspection
  • Experience with SAP, MES, Teamcenter, or similar ERP and Product Lifecycle Management (PLM) systems.
  • Demonstrated working knowledge of firmware and software programming.
  • Demonstrated experience leading manufacturing process improvements utilizing Lean Manufacturing principles.
  • Experience supporting customer technical reviews, production readiness reviews, and manufacturing qualification activities.
  • Ability to operate an oscilloscope.

#IMS-ELECTE926
#LI-MJ5
Primary Level Salary Range: $79,300.00 - $118,900.00
Secondary Level Salary Range: $98,400.00 - $147,600.00
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

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About Northrop Grumman

Sourced by ZipRecruiter

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible.

Industry

Space research administration

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

Year founded

1939