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Customer Reliability Engineer Jobs in Atlanta, GA

Inspire Brands

Senior Site Reliability Engineer

Atlanta, GA · On-site

$54.75 - $72.75/hr

Identify systemic reliability risks and drive remediation before they cause customer impact ... Partner with engineering to design systems for horizontal scalability and fault tolerance ...

Anduril Industries

Staff Reliability Engineer

Atlanta, GA · On-site

$98K - $124K/yr

ABOUT THE TEAM The Reliability Engineering team partners across Anduril's engineering ... customers. Our mandate spans the complete product lifecycle - from early concept design through ...

Origami Risk LLC

Site Reliability Engineer

Atlanta, GA · On-site +1

$100K - $120K/yr

Overview The Site Reliability Engineer is a key force behind improving Origami's time to resolution ... Drafts clear and insightful RCAs for customer delivery. * Cross trains colleagues on how to best ...

Origami Risk LLC

Site Reliability Engineer

Atlanta, GA · On-site +1

$100K - $120K/yr

Overview The Site Reliability Engineer is a key force behind improving Origami's time to resolution ... Drafts clear and insightful RCAs for customer delivery. * Cross trains colleagues on how to best ...

LexisNexis

Site Reliability Engineer III

Alpharetta, GA · On-site

$55.75 - $74/hr

Within our Insurance vertical, we provide customers with solutions and decision tools that combine ... You can learn more about LexisNexis Risk at About our Team Our Site Reliability Engineering (SRE) ...

RELX Group plc

Site Reliability Engineer III

Alpharetta, GA · On-site

$55.75 - $74/hr

Within our Insurance vertical, we provide customers with solutions and decision tools that combine ... You can learn more about LexisNexis Risk at About our Team Our Site Reliability Engineering (SRE) ...

RELX

Site Reliability Engineer III

Alpharetta, GA · On-site

$55.75 - $74/hr

Within our Insurance vertical, we provide customers with solutions and decision tools that combine ... You can learn more about LexisNexis Risk at About our Team Our Site Reliability Engineering (SRE) ...

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Showing results 21-40

All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Atlanta, GA

Customer Reliability Engineer information

See Atlanta, GA salary details

$58.7K

$113.4K

$135.6K

How much do customer reliability engineer jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer reliability engineer in Atlanta, GA is $113,449.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,600.00 and $124,100.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What are popular job titles related to Customer Reliability Engineer jobs in Atlanta, GA?

For Customer Reliability Engineer jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Customer Reliability Engineer jobs in Atlanta, GA look for?

The top searched job categories for Customer Reliability Engineer jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Customer Reliability Engineer jobs?

Cities near Atlanta, GA with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you

Senior Site Reliability Engineer

Inspire Brands, Inc.

Sandy Springs, GA • On-site

$54.75 - $72.75/hr

Full-time

Posted 22 days ago

Inspire Brands rating

5.8

Company rating: 5.8 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

29th of 107 rated fast food restaurants

Job description

Inspire Brands is hiring two Senior Site Reliability Engineers to help build and scale reliable, resilient, and observable systems supporting high-traffic, customer-facing digital platforms. These role blends software engineering, systems thinking, and operational excellence to reduce toil, prevent incidents, and improve system reliability at scale.
The ideal candidate has hands-on experience applying and implementing SRE principles - not just supporting production systems, but engineering reliability into them.
RESPONSIBILITIES
Reliability Engineering
  • Define and manage SLIs, SLOs, and Error Budgets for critical services
  • Drive production readiness reviews and reliability requirements into architecture and design
  • Perform capacity planning, failure mode analysis, and dependency risk assessments
  • Identify systemic reliability risks and drive remediation before they cause customer impact

Observability
  • Design monitoring, alerting, logging, and tracing solutions using modern observability tooling
  • Improve signal-to-noise ratio and reduce alert fatigue
  • Build dashboards and telemetry that reflect true service health, not just infrastructure metrics

Incident Management
  • Lead technical response for high-severity incidents
  • Drive blameless postmortems and root cause analysis focused on systemic fixes
  • Continuously improve detection, response, and recovery processes
  • Participate in an on-call rotation

Automation & Toil Reduction
  • Identify and eliminate manual, repetitive operational work through automation
  • Build self-healing systems, tooling, and scripts to reduce human intervention
  • Improve CI/CD pipelines and deployment safety (canary, rollback, blue-green)
  • Support Infrastructure as Code (Terraform, Bicep, or similar)

Performance & Scalability
  • Conduct load testing, performance benchmarking, and bottleneck analysis
  • Partner with engineering to design systems for horizontal scalability and fault tolerance

Collaboration & Culture
  • Partner with engineering teams to implement resiliency patterns (circuit breakers, retries, graceful degradation, rate limiting)
  • Mentor engineers on SRE best practices
  • Promote a culture of engineering-driven reliability over reactive operations

EDUCATION AND EXPERIENCE QUALIFICATIONS
Required Qualifications
  • 5+ years experience in Site Reliability Engineering, Software Engineering, or Platform Engineering
  • 2+ years experience with Kubernetes and containerized workloads
  • 4-year degree in Computer Science or related field

Preferred Qualifications
  • Experience with chaos engineering or resiliency testing
  • Experience with high-volume, high-availability transactional systems
  • Experience with AI-assisted observability or operational automation
  • Experience making meaningful contributions to internal SRE tooling, frameworks, or platforms

REQUIRED KNOWLEDGE, SKILLS, OR ABILITIES
  • Strong programming/scripting skills (Python, Go, Java, or Node.js)
  • Demonstrated experience defining and operating against SLOs/Error Budgets
  • Strong skills in leading incident response and root cause analysis for production systems
  • Solid understanding of distributed systems and microservices architecture
  • Deep knowledge and expertise in at least one major cloud platform (Azure, AWS, or GCP)
  • Expertise with observability platforms and monitoring strategy

This position is based in our Atlanta Support Center, with an expected on-site presence of 80%.
Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC restaurants worldwide. We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.

What Inspire Brands employees say

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About Inspire Brands

Sourced by ZipRecruiter

Inspire Brands Inc., located in Atlanta, GA, United States, operates in the foodservice industry as a multi-brand restaurant company, making it among the biggest restaurant companies globally. Their portfolio includes well-known restaurant brands such as Arby's, Buffalo Wild Wings, Sonic, and Jimmy John's, reflecting their commitment to innovation and quality. Founded in 2018 as a result of a consolidation of various restaurant brands under one corporate umbrella, Inspire Brands was formed with a vision to invigorate excellent brands and supercharge their long-term growth.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

Year founded

2018

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