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Customer Relationship Manager Jobs in Quebec (NOW HIRING)

National Bank

Senior Relationship Manager

Laval, QC · Hybrid

A career as a senior relationship manager in the Fund Services team at National Bank Trust means acting as a strategic client partner for investment fund managers. In this role, as the senior member ...

Posted today

National Bank

Senior Relationship Manager

Longueuil, QC · Hybrid

A career as a senior relationship manager in the Fund Services team at National Bank Trust means acting as a strategic client partner for investment fund managers. In this role, as the senior member ...

Posted today

National Bank

Senior Relationship Manager

Montreal, QC · Hybrid

A career as a senior relationship manager in the Fund Services team at National Bank Trust means acting as a strategic client partner for investment fund managers. In this role, as the senior member ...

Posted today

Vantage Data Centers

The team supports customer growth, carrier engagement, Meet-Me-Room (MMR) operations ... The Carrier Relationship Manager is responsible for the strategic management, growth, governance ...

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Showing results 21-40

All JobsCustomer Relationship JobsCustomer Relationship Manager JobsCustomer Relationship Manager Jobs in Quebec

Customer Relationship Manager information

See Quebec salary details

$23.5K

$52.6K

$117K

How much do customer relationship manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer relationship manager in Quebec is $52,633.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $56,500.00 per year, depending on experience, location, and employer.

How does a customer relationship manager typically collaborate with sales and support teams to enhance client satisfaction?

A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.

What is the difference between Customer Relationship Manager vs Sales Representative?

AspectCustomer Relationship ManagerSales Representative
Primary FocusBuilding and maintaining long-term customer relationshipsGenerating sales and closing deals
Required SkillsCommunication, customer service, relationship managementPersuasion, negotiation, product knowledge
Work EnvironmentCustomer service centers, client offices, CRM softwareSales meetings, retail stores, client sites
Common CertificationsCRM certifications, customer service trainingSales certifications, product training

While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.

What does a customer relationship manager do?

A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.

What are the key skills and qualifications needed to thrive as a customer relationship manager, and why are they important?

To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.
More about Customer Relationship Manager jobs
What job categories do people searching Customer Relationship Manager jobs in Quebec look for? The top searched job categories for Customer Relationship Manager jobs in Quebec are:
What cities in Quebec are hiring for Customer Relationship Manager jobs? Cities in Quebec with the most Customer Relationship Manager job openings:
Customer Relationship Manager jobs near you
Infographic showing various Customer Relationship Manager job openings in Quebec as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $52,633 per year, or $25.3 per hour.

Conseiller(ere) CRM, automatisation et performance marketing

Go RH

Montreal, QC

Full-time

Re-posted 12 days ago

Job description

Vous etes passionne(e) par l'amelioration des processus, les technologies numeriques et l'optimisation de la performance des entreprises?

Vous aimez comprendre les enjeux d'affaires, proposer des solutions concretes et accompagner les clients dans leur transformation numerique?

Notre client, une firme-conseil en croissance specialisee en transformation numerique et optimisation des operations, est actuellement a la recherche d'un(e) Conseiller(ere) CRM, automatisation et performance marketing afin de rejoindre son equipe.

Dans ce role, vous interviendrez aupres de PME de differents secteurs afin d'analyser leurs besoins, recommander des solutions adaptees et participer a l'implantation d'outils technologiques permettant d'ameliorer leur efficacite operationnelle, leur performance marketing et leur experience client.

L'environnement conviendra particulierement a une personne curieuse, autonome, orientee client et a l'aise d'evoluer dans un contexte de consultation multi-projets.

Ce que vous aurez l'occasion de faire

  • Comprendre les enjeux d'affaires et les besoins operationnels des clients;
  • Analyser et documenter les processus actuels afin d'identifier des opportunites d'amelioration;
  • Recommander des solutions technologiques adaptees aux objectifs du client;
  • Participer a l'implantation et a la configuration de plateformes CRM, marketing et automatisation;
  • Contribuer a l'optimisation des parcours clients, de la gestion des leads et des processus de vente;
  • Accompagner les clients dans leurs projets de transformation numerique;
  • Coordonner differentes etapes de projets en collaboration avec les equipes internes et les parties prenantes;
  • Produire des recommandations strategiques et vulgariser les solutions proposees;
  • Concevoir et ameliorer des tableaux de bord, indicateurs de performance et outils de suivi;
  • Former et accompagner les utilisateurs dans l'adoption des nouvelles solutions;
  • Participer a des initiatives d'innovation et d'amelioration continue.

Profil recherche

  • Formation universitaire en marketing, administration, technologies de l'information ou domaine connexe;
  • Experience pertinente en consultation, transformation numerique, gestion de projets ou analyse d'affaires;
  • Experience dans des environnements lies au marketing numerique, CRM ou automatisation;
  • Bonne comprehension des processus d'affaires et de l'optimisation operationnelle;
  • Capacite a gerer plusieurs projets simultanement dans un environnement dynamique;
  • Excellentes habiletes de communication et capacite a vulgariser des concepts techniques;
  • Approche orientee client et forte capacite d'ecoute;
  • Esprit analytique, autonomie et sens de l'organisation;
  • Interet marque pour les technologies, l'innovation et l'amelioration continue.

Atouts importants

  • Experience avec des plateformes CRM ou marketing automation;
  • Connaissances en analyse de donnees et tableaux de bord;
  • Experience avec des outils web ou plateformes numeriques;
  • Connaissance des methodologies Agile, Lean ou amelioration continue;
  • Interet pour l'intelligence artificielle et l'automatisation des processus;
  • Connaissance de Google Analytics, SEO/SEM ou outils numeriques marketing.

Ce que l'entreprise offre

  • Environnement collaboratif et entrepreneurial;
  • Grande autonomie dans l'organisation du travail;
  • Horaire flexible et mode de travail hybride/teletravail;
  • Opportunites de developpement professionnel et d'apprentissage continu;
  • Participation a des projets varies et stimulants;
  • Culture axee sur l'innovation, la confiance et l'amelioration continue;
  • Conditions de remuneration competitives et avantages sociaux complets.
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