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Customer Relationship Management Operations Manager Jobs in Washington

Usmd

CRM Project Director

Adelphi, MD · On-site

$165 - $195/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Reporting to the Executive Director of Advancement Services, the CRM Project Director provides ... Leads operational and tactical decision-making to maintain project momentum, resolve implementation ...

Nightwing

Program Management, Operations Manager

Sterling, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets. The Operations Manager is responsible ...

Advserv

CRM Project Director

Adelphi, MD · On-site

$120 - $180/hr

Leads operational and tactical decision-making to maintain project momentum, resolve implementation ... CRM environment. * Builds and maintains productive relationships with campus advancement leaders ...

AHU Technologies, Inc.

CRM System Admin

Washington, DC · On-site

$33 - $37/hr

Responsible for effective provisioning, installation/configuration, operation, and maintenance of ... Description The CRM System Admin will be responsible for effective provisioning, installation ...

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Customer Relationship Management Operations Manager information

What is the difference between Customer Relationship Management Operations Manager vs Customer Service Manager?

AspectCustomer Relationship Management Operations ManagerCustomer Service Manager
Primary FocusOverseeing CRM systems, data analysis, and process optimization to enhance customer relationshipsManaging customer service teams and ensuring customer satisfaction through direct support
Required SkillsCRM software proficiency, data analysis, process improvementCustomer support, communication, conflict resolution
Work EnvironmentCollaborates with sales, marketing, and IT departmentsLeads customer service teams, interacts directly with customers
Common Industry UsageUsed in industries with CRM systems like retail, finance, techCommon in retail, hospitality, and service sectors

The Customer Relationship Management Operations Manager focuses on optimizing CRM systems and processes to improve customer engagement, while the Customer Service Manager emphasizes managing support teams to ensure customer satisfaction. Both roles require strong communication skills but differ in their core responsibilities and work environments.

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Cities in Washington with the most Customer Relationship Management Operations Manager job openings:

Customer Relationship Management Operations Manager jobs near you
Infographic showing various Customer Relationship Management Operations Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

CRM System Admin DC

AHU Technologies, Inc.

Washington, DC • On-site

$40/hr

Full-time

Re-posted 24 days ago

Job description

Description
The CRM System Admin will be responsible for effective provisioning, installation/configuration, operation, and maintenance of computer hardware, software, and related infrastructure.
Responsibilities:
  • Knowledge of Federal and District of Columbia records management laws, regulations, rules, policies and procedures; the principles and concepts of information governance of various phases of records and information management; and the complete records process and content management framework that supports the entire life cycle of DOB records.
  • Knowledge of record storage systems, including an understanding of record storage and retention procedures, and relevant rules and regulations established by District of Columbia and Department of Buildings.
  • Skill in evaluating the day-to-day functioning of a program and initiating changes to make it more effective.
  • Ability to establish and maintain effective working relationships with local records officials, federal and state agents needing Agency records services, the public and peers, and management staff.
  • Ability to exercise sound judgment and discretion in developing, applying, and interpreting policies and procedures.
  • Skill in effective communication to organize ideas and present findings in a logical manner with supporting, as well as adverse, criteria for specific issues, and to prepare related materials.
  • Ability to understand the Agency's Records Programs and their interaction with e-records systems.
  • Organized and detail oriented. Self-starter with the ability to manage, prioritize and meet deadlines. Strong focus on customer service.
  • Experience interpreting laws, regulations, procedures, or guidelines.
  • Ability to administer and manage an automated fulfillment and registration system as well as Microsoft Office software applications (Word, Excel, PowerPoint).

Compensation: $40.00 per hour
About Us
AHU Technologies INCis an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.
AHU Technologies INC was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.

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