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Customer Relationship Management Operations Manager Jobs in Washington

Manager, CRM

Mclean, VA · On-site

$90K - $120K/yr

As a CRM manager, you will support the team in increasing customer acquisition and retention, generate engagement through multi-channel marketing campaigns, and foster recognition of loyalty benefits.

The operations specialist will be responsible for administering and optimizing Followup CRM, supporting executive reporting and dashboards, driving CRM adoption across the company, coordinating ...

New

The operations specialist will be responsible for administering and optimizing Followup CRM, supporting executive reporting and dashboards, driving CRM adoption across the company, coordinating ...

The operations specialist will be responsible for administering and optimizing Followup CRM, supporting executive reporting and dashboards, driving CRM adoption across the company, coordinating ...

New

CRM, Administrator

Washington, DC · On-site

$70K - $75K/yr

The CRM Administrator will help the Washington Nationals better understand, engage and grow its fan and customer base through effective use of CRM tools, data and analytics. This role is responsible ...

CRM, Administrator

Washington, DC · On-site

$70K - $75K/yr

Experience supporting CRM processes tied to sales, marketing, ticketing, customer engagement or revenue operations workflows. * Uphold Core Values: Innovation, Integrity, and Teamwork. These core ...

CRM Program Manager

Hanover, MD · On-site

$80K - $119K/yr

... operations and recruiting partners to align marketing strategies with recruiting processes and ... Skills crm, Program management, Project management, salesforce marketing cloud, lifecycle marketing ...

Bachelor's degree * 3-5 years of experience in higher education administration, admissions operations, data management or process improvement * Advanced proficiency with CRM and Student Information ...

... operations and recruiting partners to align marketing strategies with recruiting processes and ... Skills crm, Program management, Project management, salesforce marketing cloud, lifecycle marketing ...

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Customer Relationship Management Operations Manager information

What is the difference between Customer Relationship Management Operations Manager vs Customer Service Manager?

AspectCustomer Relationship Management Operations ManagerCustomer Service Manager
Primary FocusOverseeing CRM systems, data analysis, and process optimization to enhance customer relationshipsManaging customer service teams and ensuring customer satisfaction through direct support
Required SkillsCRM software proficiency, data analysis, process improvementCustomer support, communication, conflict resolution
Work EnvironmentCollaborates with sales, marketing, and IT departmentsLeads customer service teams, interacts directly with customers
Common Industry UsageUsed in industries with CRM systems like retail, finance, techCommon in retail, hospitality, and service sectors

The Customer Relationship Management Operations Manager focuses on optimizing CRM systems and processes to improve customer engagement, while the Customer Service Manager emphasizes managing support teams to ensure customer satisfaction. Both roles require strong communication skills but differ in their core responsibilities and work environments.

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For Customer Relationship Management Operations Manager jobs in Washington, the most frequently searched job titles are:

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What cities in Washington are hiring for Customer Relationship Management Operations Manager jobs?

Cities in Washington with the most Customer Relationship Management Operations Manager job openings:

Infographic showing various Customer Relationship Management Operations Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

CRM Operations Intern - Spring 2027

Alexandria, VA • On-site

$16.25 - $21.50/hr

Part-time

Re-posted 3 days ago


Job description

The CRM Operations Intern builds and maintains the structure of the organization's constituent database - the workflows, tags, and reports other departments work inside. This role teaches system design, not just data entry.
This role is ideal for: A systems thinker who wants to build the structure other people work inside, rather than working inside someone else's.
For core duties, qualifications, and other information about this role, visit careers.cpac.org and search for "CRM Operations Intern."