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Customer Relationship Management Operations Manager Jobs in Washington

... CRM developments Qualifications Additional Information All your information will be kept confidential according to EEO guidelines.

Sr CRM Developer

Vienna, VA · On-site

$125K - $145K/yr

Apply now: Sr. CRM Developer, location is Hybrid. The start date is ASAP for this permanent position. Job Title: Sr. CRM Developer Location-Type: Hybrid (Vienna, VA or Raleigh, NC - 1-2 Days Onsite ...

CRM Program Specialist

Mclean, VA · On-site +1

$86K - $198K/yr

Promote CRM best practices through effective use of Salesforce functionality to support users and enhance operational efficiency. Build and maintain workflows and automation to continuously improve ...

Siebel CRM Tester 12-24 months (plus extensions) Alexandria, VA 08/03/2015 US CITIZENS ONLY MUST HAVE ACTIVE GOVERNMENT CLEARANCE I need a strong Siebel CRM tester with proven experience testing ...

CRM Program Specialist

Mclean, VA · On-site

$86K - $198K/yr

CRM Program Specialist The Opportunity: Drivethe adoption ofthe company's opportunitypipeline ... Ability to support continuous improvement and operational excellence * Ability to thrive in a fast ...

Siebel CRM Developer 12-24 month (plus extension) Alexandria, VA 08/03/2015 **US CITIZEN ONLY** I need a strong Siebel CRM Developer with expertise in EAI, workflow and integration. This person must ...

MS Dynamics CRM Developer Direct Hire Opportunity Washington, D.C. Description: In-depth hands-on knowledge of the Microsoft Dynamics CRM platform, the entity model, security model, and Web services.

Company Description MS Dynamics CRM Developer Direct Hire Opportunity Washington, D.C. Description: • In-depth hands-on knowledge of the Microsoft Dynamics CRM platform, the entity model, security ...

Showing results 21-40

Customer Relationship Management Operations Manager information

What is the difference between Customer Relationship Management Operations Manager vs Customer Service Manager?

AspectCustomer Relationship Management Operations ManagerCustomer Service Manager
Primary FocusOverseeing CRM systems, data analysis, and process optimization to enhance customer relationshipsManaging customer service teams and ensuring customer satisfaction through direct support
Required SkillsCRM software proficiency, data analysis, process improvementCustomer support, communication, conflict resolution
Work EnvironmentCollaborates with sales, marketing, and IT departmentsLeads customer service teams, interacts directly with customers
Common Industry UsageUsed in industries with CRM systems like retail, finance, techCommon in retail, hospitality, and service sectors

The Customer Relationship Management Operations Manager focuses on optimizing CRM systems and processes to improve customer engagement, while the Customer Service Manager emphasizes managing support teams to ensure customer satisfaction. Both roles require strong communication skills but differ in their core responsibilities and work environments.

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Infographic showing various Customer Relationship Management Operations Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Contractor

Re-posted 21 days ago


Job description

Company Description
Job Description
Conduct User workshops to ascertain the business requirements
• Map the business requirement with OOB and custom developed features of MSCRM
Work with the business stakeholder to understand the requirements and come up with a FSD.
• Requirements gathering and analysis
• Prepare functional and technical design documentation
• Document the requirements in the form of Functional specification document
• Facilitate the technical design for identified functional requirement by working with the development team
• Identify data migration needs and facilitate documentation of the same in Functional specification document
• Facilitate test planning, test case preparation and end user testing for CRM developments
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.