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Customer Program Manager Jobs in Macomb, MI (NOW HIRING)

asrcfh

Program Manager

Sterling Heights, MI · On-site

Oversee project completion activities and verify deliverables satisfy customer requirements and ... Lead program reviews, status meetings, and management briefings to communicate progress, issues ...

Ascential Technologies

Program Manager

Shelby, MI · On-site

Define project milestones and ensure alignment with internal teams and customer expectations ... Experience managing custom machinery, assembly systems, or test equipment programs strongly ...

Paslin Company

Program Manager

Utica, MI · On-site

Paslin is looking for a Program Manager to join our dynamic team ... This is an exciting opportunity to interact with the customer and contribute to cutting-edge ...

EDAG, Inc.

Program Manager

Troy, MI · On-site

... and industrial solutions for customers that include the world's leading automotive and non ... Serves as the vendor's fully dedicated program manager, owning the detailed program plan, supplier ...

Heller Machine Tools LP

Be Seen First

Program Manager CNC

Troy, MI · On-site

Program Management Responsibilities; CNC Machine Programs General Responsibilities ... Participate in on-going technical liaison with customer product engineering on necessary part ...

Cesna Group

Program Manager (MI)

Troy, MI · On-site

$100K - $200K/yr

... liaison between customers and internal teams, facilitating clear and timely communication ... and manage assigned programs across the full product lifecycle, including program award ...

Epitec

Sr. Project Manager

Troy, MI · On-site

$60 - $68/hr

Customer & Program Management * Act as the primary interface with OEM customers and Tier 1 ... suppliers. * Maintain project schedules, critical path activities, and program KPIs. * Identify and ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Macomb, MI

Customer Program Manager information

See Macomb, MI salary details

$8

$52

$82

How much do customer program manager jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer program manager in Macomb, MI is $52.33, according to ZipRecruiter salary data. Most workers in this role earn between $34.90 and $67.21 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Macomb, MI are hiring for Customer Program Manager jobs?

Cities near Macomb, MI with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Macomb, MI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $108,852 per year, or $52.3 per hour.

Program Manager

asrcfh

Sterling Heights, MI • On-site

Full-time

Re-posted 7 days ago

Job description

ASRC Federal Advanced Research is currently seeking a Program Manager to support autonomy vehicle integrations in Sterling Heights, Michigan. Considering the state of the world today, military technical innovation is critical to defending our territories and those of our allies.  The US Army is currently exploring advancements to equip ground combat forces with autonomous vehicle platforms. This effort presents a unique opportunity for civilians to participate in the research and development efforts that will shape future battlefield combat platforms. 

Job Responsibilities:

  • Provide leadership and direction to Project Managers and cross-functional teams supporting program execution.
  • Develop, maintain, and manage integrated program schedules and project timelines to ensure achievement of contractual milestones and deliverables.
  • Monitor project performance, ensuring all technical, cost, schedule, and quality objectives are met.
  • Oversee project completion activities and verify deliverables satisfy customer requirements and contractual obligations.
  • Develop program budgets and financial forecasts; track expenditures and ensure adherence to approved budgets.
  • Analyze cost performance, identify variances, and implement corrective actions to maintain program profitability and financial objectives.
  • Identify technical, schedule, manufacturing, and cost risks across projects and implement risk mitigation strategies to minimize program impacts.
  • Lead program reviews, status meetings, and management briefings to communicate progress, issues, and recommendations to executive leadership.
  • Coordinate resources across multiple projects to optimize workforce utilization and improve program efficiency.
  • Work with engineering, manufacturing, supply chain, quality, logistics, and customer representatives to resolve issues and maintain program momentum.
  • Drive initiatives to reduce project completion times, improve operational efficiency, and increase program execution effectiveness.
  • Ensure compliance with customer requirements, company policies, regulatory requirements, and applicable industry standards.
  • Monitor subcontractor and supplier performance to ensure alignment with program objectives.
  • Foster a culture of accountability, collaboration, continuous improvement, and customer satisfaction throughout the program organization.

Required Qualifications

  • Ability to obtain and maintain a Government Secret Clearance.
  • Willingness to travel CONUS or OCONUS 25% annually.
  • Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Business Administration or equivalent, and eight years of related experience.

ASRC Federal and its Subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.

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