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Customer Program Manager Jobs in Aberdeen, MD (NOW HIRING)

Program Manager

Hunt Valley, MD · Hybrid

$65K - $75K/yr

Tessco is seeking a Program Manager for our Program Management Team in Hunt Valley, MD. As a ... You will develop and enhance meaningful relationships with key customers and will own all aspects ...

The work is to be performed at the customer site at Aberdeen Proving Ground (APG), MD. This role is ... Lead and manage all aspects of program planning, execution, and delivery, ensuring program ...

Develop and implement strategic IT program plans that align with customer requirements and organizational objectives * Manage program budgets, resources, schedules, and performance metrics to ensure ...

Program Manager

Aberdeen, MD · On-site +1

$150K - $225K/yr

Our professional staff is trained to provide world-class services to all types of customers. We ... RSC2 is currently looking for a Contract Program Manager to join our growing team in Aberdeen ...

Develop and implement strategic IT program plans that align with customer requirements and organizational objectives * Manage program budgets, resources, schedules, and performance metrics to ensure ...

Program Manager

Aberdeen, MD · On-site

$145K - $200K/yr

Develop and implement strategic IT program plans that align with customer requirements and organizational objectives * Manage program budgets, resources, schedules, and performance metrics to ensure ...

Program Manager

Aberdeen, MD · On-site

$142K - $255K/yr

Meets with customer and contractor personnel to formulate and review tasks plans and deliverable items. Ensures conformance with program tasks, schedules and costs. Assists in creating, updating ...

Meets with customer and contractor personnel to formulate and review tasks plans and deliverable items. Ensures conformance with program tasks, schedules and costs. Assists in creating, updating ...

This individual serves as a principal advisor to Program Managers, senior leadership, and ... Our people are trained professionals who enhance our customers' knowledge and innovation using ...

Meets with customer and contractor personnel to formulate and review tasks plans and deliverable items. Ensures conformance with program tasks, schedules and costs. Assists in creating, updating ...

Program Manager - Hybrid This is hybrid position and requires onsite work 3 days a week at our ... Your ideas and solutions have the potential to reach millions of customers as we work together to ...

Program Manager - Hybrid This is hybrid position and requires onsite work 3 days a week at our ... Your ideas and solutions have the potential to reach millions of customers as we work together to ...

Showing results 21-40

Customer Program Manager information

See Aberdeen, MD salary details

$9

$58

$91

How much do customer program manager jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer program manager in Aberdeen, MD is $58.15, according to ZipRecruiter salary data. Most workers in this role earn between $38.75 and $74.71 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Aberdeen, MD are hiring for Customer Program Manager jobs?

Cities near Aberdeen, MD with the most Customer Program Manager job openings:

Infographic showing various Customer Program Manager job openings in Aberdeen, MD as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $120,961 per year, or $58.2 per hour.

Full-time

Re-posted 27 days ago


Job description

Company Description

Global Business Solutions, Inc., established in 1995, offers customers a distinctive blend of information technology capabilities, education and training services, and information assurance solutions. Managed by a team of executive leaders experienced in the field of information technology and training services within the industry and government, GBSI prides itself on exceeding expectations. Our award-winning solutions give clients the support tools needed to successfully deliver in evolving environments with confidence.

Job Description

The Program Manager will be responsible for supporting the development and implementation of business and organizational strategy for a portfolio of programs in the Enterprise IT area. The position is located in the Aberdeen Proving Ground, MD. In this role the individual will be responsible for the technical, cost, and schedule performance for multiple programs. The Program Manager will be a key contributor to winning new business in the portfolio. Coordinates, monitors, and drives submission and tracking of engineering efforts to ensure successful performance against schedule and cost baselines. The candidate will also be responsible for career development discussions, merit planning and performance reviews.

****Notice****
This position does not represent a current opening and is posted for the purpose of collecting multiple resumes across various skill levels for a pending contract. GBSI may consider candidates who express an interest in this position for future job openings.
Please submit your resume with your online application when applying for this position.  Applications without an attached resume will be disqualified.

Qualifications

PRIMARY OBJECTIVES OF THE SENIOR CYBER SYSTEMS ADMINISTRATOR
    Serve as senior program interface to the customer;
    Establish and flow-down customer requirements. Responsible for the cost, schedule and technical performance of contracts within the portfolio;
    Program Management responsibility to include creating program schedules, tracking program status, evaluating operational and technical alternatives;
    Provide expertise on the myriad of factors that influence cost, schedule, performance, and risk;
    Capable of planning, coordinating, and directing the activities of administrative, program, and technical personnel;
    Provides thought leadership to project analyses and process improvement activities;
    Matrix manages directors/managers from multiple departments to accomplish interdepartmental initiatives;
    Clearly documents and presents findings including creation of diagrams and procedure documentation;
    Capable of providing direction for operations and ensuring compliance with all management policies, plans, and procedures. Must be capable of providing recommendations for resolution of technical problems;
    Must have knowledge and experience with Department of Defense (DOD)/Army plans, policies, standards, and methods aimed at the acquisition and support of military systems.


QUALIFICATIONS AND EDUCATION REQUIREMENTS
    Minimum of fifteen (15) years' experience in information technology, program management or information technology or 10 years with a master's degree in Engineering, Computer Science/Systems/Cyber;
    Certification in information technology, program management or information technology is highly desired OR recognized industry equivalent professional certification PMP;
    Responsible for the performance of a relatively significant technical program or multiple smaller non-technical programs in accordance with contract requirements and company policies, procedures and guidelines;
    Communicates effectively with a wide variety of technical and non-technical audiences. Identifies, analyzes and defines project/program requirements and scope;
    Must be able to obtain and maintain a favorable government background check.

Additional Information

GBSI is an Equal Opportunity and Affirmative Action Employer committed to providing equal employment opportunity without regard to an individual's race, color, religion, creed, age, sex (including pregnancy), sexual orientation, gender identity, genetics, marital status, national origin, disability, veteran status, political affiliation or belief.  This equal opportunity applies to every area of employment at GBSI, including recruitment, hiring, training, transfers, promotions, terminations, compensation, and benefits. We continue to affirm our commitment to an inclusive workplace through Affirmative Action Plans that address employment opportunities for qualified women, minorities, veterans, and individuals with disabilities. We welcome and encourage diversity in our workforce.

Our policies prohibit discrimination and harassment based on race, color, religion, creed, age, sex (including pregnancy), sexual orientation, gender identity, genetics, marital status, national origin, disability, veteran status, political affiliation or belief. It is important that employees and applicants trust that they can address a concern of discrimination or harassment without retribution. GBSI will not tolerate retaliation against an individual who reports, opposes, or participates in an investigation of discriminating or harassment that violates GBSI policies.

GBSI invites any employee or any applicant for employment to review GBSI's written Affirmative Action program, absent the data metrics required by 60-741.44(k).   The AAP is available for inspection upon request during the hours of 8:00am - 4:00pm Monday - Friday in the Human Resources department.  Any questions should be directed to Sheila D. Dyer, GBSI's EEO Administrator.
No part of this Position Description or of any other shall be construed as an employment contract.  Employment with GBSI is at will and constrained by both the laws of the State of Florida and those of the state wherein the employee performs services for the company.