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Customer Program Manager Jobs in Berlin, MD (NOW HIRING)

Boots

Customer Advisor

Salisbury, MD · On-site

About the role You will work onsite and report into the Assistant or Store Manager and your role ... Assistance Programme. We have a great range of benefits in addition to the above that offer ...

Boots

Customer Advisor

Salisbury, MD · On-site

About the role You will work onsite and report into the Assistant or Store Manager and your role ... Assistance Programme. We have a great range of benefits in addition to the above that offer ...

Boots

Customer Advisor

Salisbury, MD · On-site

About the role You will work onsite and report into the Assistant or Store Manager and your role ... Assistance Programme. We have a great range of benefits in addition to the above that offer ...

Boots

Customer Advisor

Salisbury, MD · On-site

About the role You will work onsite and report into the Assistant or Store Manager and your role ... Assistance Programme. We have a great range of benefits in addition to the above that offer ...

TJX Companies

Customer Experience Coordinator

Salisbury, MD · On-site

$16 - $16.50/hr

... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

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Customer Program Manager information

See Berlin, MD salary details

$8

$51

$81

How much do customer program manager jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for customer program manager in Berlin, MD is $51.93, according to ZipRecruiter salary data. Most workers in this role earn between $34.62 and $66.73 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Berlin, MD are hiring for Customer Program Manager jobs?

Cities near Berlin, MD with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Berlin, MD as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $108,024 per year, or $51.9 per hour.

SkillBridge Operations Trainee - Southeast Region

Georgetown, DE

Southern Shingles
Construction • 51 - 200 employees
Learn more about Southern Shinglesexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

SRS Distribution | Heritage Family of Companies

Proud Partner of the Department of Defense SkillBridge Program

SRS Distribution, a wholly owned subsidiary of The Home Depot, is honored to be an authorized partner of the Department of Defense SkillBridge Program. This opportunity is designed for service members with 180 days or fewer remaining before discharge and offers practical, industry-relevant training to support a successful transition into civilian careers.

With coast-to-coast coverage, over 750+ locations in 47 states, SRS Distribution is one of the nation's leading and fastest-growing distributors of building materials, landscape products, and pool & spa supplies.

Program Length: 16 Weeks

Location: On-Site, Based at Branch Locations

Southeast Region: Arkansas, Louisiana, Mississippi, Alabama, Georgia, Florida, Tennesse, North Carolina, South Carolina, Kentucky, West Virginia, Virginia, Maryland, Delaware.

What You'll Gain:

Gain hands-on exposure to all aspects of our business-including warehouse operations, sales, finance, safety, supply chain, and human resources. You'll learn our business model, company culture, and core values while building on your existing skills through structured, on-the-job training to support a smooth transition into a civilian career.

Post-Program Career Paths:
Operations Manager
Operations Coordinator
Customer Service Representative
Inside Sales Representative

Program Criteria:
180 days or fewer remaining on active duty at the time of program start
Approval from Chain of Command
Pay Grade E5 and above

Qualifications:
Self-motivated, creative, results-driven, solution-oriented, direct, and determined to succeed
Demonstrated leadership and a strong work ethic
Ability to thrive in a fast-paced, dynamic environment
Team-oriented with strong collaboration skills
Excellent communication and interpersonal abilities
Proficient in computer systems with strong organizational, strategic thinking, and time management skills

Physical Requirements:
Ability to work in extreme weather conditions
Exposure to high noise levels in the work environment
Ability to properly and repeatedly lift up to 50-100 lbs on a daily basis
Ability to work on sloped roofs of varying pitch and height

Not the right job for you? Register your details at the 'Introduce Yourself' link (top right) and we'll be in touch!As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance.

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