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Customer Program Manager Jobs in Potomac, MD (NOW HIRING)

Novaces LLC

Program Manager

Falls Church, VA · On-site

Meet with customer and contractor personnel to develop, review, and refine task plans and ... Minimum of three (3) years of program management experience supporting DoD military and/or civilian ...

NOVACES

Program Manager

Falls Church, VA · On-site

Meet with customer and contractor personnel to develop, review, and refine task plans and ... Minimum of three (3) years of program management experience supporting DoD military and/or civilian ...

NOVACES

Program Manager

Falls Church, VA

Meet with customer and contractor personnel to develop, review, and refine task plans and ... Minimum of three (3) years of program management experience supporting DoD military and/or civilian ...

TRIAEM, LLC

Program Manager

Alexandria, VA

$170K - $250K/yr

Manage program execution to meet customer expectations for cost, schedule, quality, and performance. Monitor program financial performance, labor utilization, forecasting, and contract health.

TRIAEM, LLC

Program Manager

Alexandria, VA

$170K - $250K/yr

Manage program execution to meet customer expectations for cost, schedule, quality, and performance. Monitor program financial performance, labor utilization, forecasting, and contract health.

Customer Value Partners

Program Manager

Rockville, MD

$165K - $185K/yr

CVP is seeking a Program Manager in support of our federal healthcare client who is an essential service provider to the "research enterprise" of the world's foremostallergy and infectious ...

Customer Value Partners

Program Manager

Rockville, MD · On-site

$165K - $185K/yr

Overview CVP is seeking a Program Manager in support of our federal healthcare client who is an essential service provider to the "research enterprise" of the world's foremost allergy and infectious ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Potomac, MD

Customer Program Manager information

See Potomac, MD salary details

$9

$55

$88

How much do customer program manager jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer program manager in Potomac, MD is $55.93, according to ZipRecruiter salary data. Most workers in this role earn between $37.31 and $71.88 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Potomac, MD are hiring for Customer Program Manager jobs?

Cities near Potomac, MD with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Potomac, MD as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $116,340 per year, or $55.9 per hour.

Federal Customer Program Manager

Dell, Inc.

Mclean, VA

Full-time

Posted 12 days ago

Job description

Federal Customer Program Manager

Summary

The Federal Customer Program Manager leads the end-to-end delivery of complex IT programs for Federal customers, spanning hardware, software, services, facilities, security, and supply chain. This role has a strong focus on hardware configuration and fulfillment, supply chain planning, and order management, ensuring all contractual, technical, and regulatory requirements are met while delivering on time and on budget.

As the primary customer interface, this leader drives cross-functional alignment across engineering, services, facilities, security, finance, sales, supply chain, manufacturing, and order management. They oversee solution build, integration, testing, deployment, and operational handoff; manage contract deliverables and records; capture lessons learned; and identify follow-on needs and new business opportunities in partnership with the Account Team.

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Key Responsibilities

Lead overall program strategy, scope, and delivery plan for multi-LOB IT solutions, ensuring hardware configuration, fulfillment, and deployment are clearly defined and executed.

Manage and develop the program team, providing oversight of day-to-day engineering, administrative, and logistics activities.

Run program governance (steering committees, working groups) and maintain integrated plans, milestones, and dependencies.

Coordinate across engineering, services, facilities, security, finance, sales, supply chain, manufacturing, and order management to align deliverables and timelines.

Own scope, schedule, and budget, including forecasting, cost tracking, and managing changes to protect margins and outcomes.

Identify and mitigate program risks and dependencies, with particular focus on supply chain constraints, component availability, and logistics.

Serve as primary point of contact for internal and external stakeholders; provide clear executive-ready status reporting and manage customer expectations.

Oversee build, integration, testing, and deployment activities, ensuring hardware and services are delivered in accordance with specifications and contract requirements.

Ensure all contract deliverables (including CDRLs) are compliant, submitted on time, and fully traceable to delivered hardware and documentation, with proper document control and records management.

Capture and apply lessons learned and best practices to drive continuous improvement across engagements.

Identify follow-on customer needs and new business opportunities and collaborate with the Account Team on pipeline and capture activities.

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Qualifications

Bachelor's degree in Engineering, Computer Science, Information Systems, Business, or related field; advanced degree a plus.

8-12 years of experience in program or project management delivering complex IT infrastructure or solutions, ideally for Federal or public sector customers.

Demonstrated experience leading cross-functional programs involving hardware, software, services, and logistics/supply chain.

Strong understanding of Federal environments, including contracts, CDRLs, and relevant security/compliance requirements.

Proven track record managing multi-million-dollar programs, executive stakeholders, and aggressive timelines.

Excellent communication, stakeholder management, and executive reporting skills.

Relevant certifications (e.g., PMP, PgMP, SAFe, ITIL) preferred.

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About DELL

Sourced by ZipRecruiter

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Round Rock, TX, US

Year founded

1984

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