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Customer Program Manager Jobs in New Market, MD (NOW HIRING)

Goldbelt Apex

Program Manager

Silver Spring, MD · On-site

The Program Manager will oversee technical, operational, administrative, and contractual ... Monitor contract performance to ensure quality, schedule, cost, and customer satisfaction ...

Goldbelt Apex

Program Manager

Silver Spring, MD · On-site

The Program Manager will oversee technical, operational, administrative, and contractual ... Monitor contract performance to ensure quality, schedule, cost, and customer satisfaction ...

Goldbelt, Inc.

Program Manager

Silver Spring, MD · On-site

The Program Manager will oversee technical, operational, administrative, and contractual ... Monitor contract performance to ensure quality, schedule, cost, and customer satisfaction ...

Goldbelt, Inc.

Program Manager

Silver Spring, MD

The Program Manager will oversee technical, operational, administrative, and contractual ... Customer relationship management. * Executive communication and presentation skills. * Personnel ...

Goldbelt, Inc.

Program Manager

Silver Spring, MD · On-site

$150 - $200/hr

The Program Manager will oversee technical, operational, administrative, and contractual ... Monitor contract performance to ensure quality, schedule, cost, and customer satisfaction ...

TCOM, L.P.

Program Manager

Columbia, MD · On-site

$140K - $190K/yr

The Program Manager serves as the primary customer interface, directs cross-functional company resources, and ensures all contractual obligations are met. On select programs, the Program Manager may ...

Jazz Solutions, Inc

Program Manager

Rockville, MD · On-site

We offer our customers three distinct advantages: expertise in our service offerings, leadership ... The Program Manager (PM) will serve as the senior management lead and primary point of ...

TCOM, L.P.

Program Manager

Columbia, MD · On-site +1

$140K - $190K/yr

The Program Manager serves as the primary customer interface, directs cross-functional company resources, and ensures all contractual obligations are met. On select programs, the Program Manager may ...

Jazz Solutions Inc

Program Manager

Rockville, MD · Hybrid

The PM will provide overall program leadership, customer engagement, technical and operational coordination, financial and contractual management, risk management, workforce planning, and performance ...

Synergy ECP

Program Manager

Columbia, MD · On-site

... Customers and by Improving Performance (ECP). It's what sets us apart, enabling us to be an ... The Program Manager shall be responsible for the successful cost, schedule, and performance of the ...

kgs

Program Manager

Silver Spring, MD · On-site

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Program Manager to support KITS and our government customer in Silver Spring, MD. This position requires the candidate to be ...

kgs

Program Manager

Silver Spring, MD · On-site

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Program Manager to support KITS and our government customer in Silver Spring, MD. This position requires the candidate to be ...

kgs

Program Manager

Silver Spring, MD · On-site

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Program Manager to support KITS and our government customer in Silver Spring, MD. This position requires the candidate to be ...

kgs

Program Manager

Silver Spring, MD · On-site

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Program Manager to support KITS and our government customer in Silver Spring, MD. This position requires the candidate to be ...

Koniag, Inc.

Program Manager

Silver Spring, MD · On-site

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Program Manager to support KITS and our government customer in Silver Spring, MD. This position requires the candidate to be ...

Koniag, Inc.

Program Manager

Silver Spring, MD · On-site

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Program Manager to support KITS and our government customer in Silver Spring, MD. This position requires the candidate to be ...

Leonardo DRS

Program Manager

Frederick, MD · On-site

Provide interface, communication and coordination with internal and external customers on matters ... Represent management at program reviews, meetings, seminars, etc. * Prepare for and participate in ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in New Market, MD

Customer Program Manager information

See New Market, MD salary details

$8

$51

$80

How much do customer program manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer program manager in New Market, MD is $51.33, according to ZipRecruiter salary data. Most workers in this role earn between $34.23 and $65.91 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near New Market, MD are hiring for Customer Program Manager jobs?

Cities near New Market, MD with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in New Market, MD as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $106,756 per year, or $51.3 per hour.

Program Manager

Goldbelt Apex

Silver Spring, MD • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Overview
Please note that this position is contingent upon the successful award of a contract currently under bid.
Goldbelt Apex, a part of the Healthcare Technology Transformation Group, is a data-focused company dedicated to process and quality in every aspect. As experts in healthcare IT experts, Apex is committed to building systems for healthcare organizations to seamlessly communicate and exchange data across different systems and devices.
Summary:
Goldbelt Apex is seeking an experienced Program Manager to lead a multidisciplinary team supporting the Defense Health Agency (DHA) Psychological Health Center of Excellence (PHCoE). This individual will serve as the primary point of contact between Goldbelt Apex and the Government and will be responsible for the successful execution of a complex behavioral health research and program management support contract.
The Program Manager will oversee technical, operational, administrative, and contractual performance while ensuring high-quality delivery of services supporting psychological health research, implementation science, surveillance, research translation, health promotion, and other PHCoE mission areas. The successful candidate will provide strategic leadership, manage cross-functional teams, coordinate subcontractor performance, and ensure contract requirements are executed on schedule and within budget while maintaining exceptional customer satisfaction.
Responsibilities
Essential Job Functions:
  • Serve as the primary interface between Goldbelt Apex and Government leadership for all contract matters.
  • Provide overall leadership, direction, and management for contract execution.
  • Ensure successful delivery of all technical, administrative, and operational requirements identified in the Performance Work Statement.
  • Lead a multidisciplinary workforce supporting behavioral health research, implementation science, surveillance, data analytics, health promotion, research adoption, and research execution activities.
  • Oversee staffing, recruiting, onboarding, workforce planning, employee performance, and retention.
  • Coordinate activities across Goldbelt Apex, subcontractors, Government stakeholders, and partner organizations.
  • Monitor contract performance to ensure quality, schedule, cost, and customer satisfaction objectives are consistently achieved.
  • Manage project schedules, milestones, deliverables, and reporting requirements.
  • Develop and implement quality control processes and continuous improvement initiatives.
  • Identify program risks and implement effective mitigation strategies.
  • Support transition-in and transition-out activities to ensure uninterrupted mission support.
  • Ensure compliance with all applicable Federal Acquisition Regulation (FAR), Defense Health Agency (DHA), Department of Defense (DoD), and contract requirements.
  • Lead recurring status meetings, executive briefings, and program reviews with Government leadership.
  • Ensure subcontractors are effectively integrated into overall contract performance and remain aligned with technical and contractual objectives.
  • Promote collaboration among research, clinical, analytical, communications, and administrative personnel supporting the PHCoE mission.
  • Foster a culture of accountability, innovation, and exceptional customer service.
  • Support strategic planning efforts and recommend improvements that enhance operational efficiency and mission effectiveness.

Qualifications
Necessary Skills and Knowledge:
  • Federal contract and program management.
  • Leadership of multidisciplinary professional teams.
  • Healthcare, behavioral health, public health, research, or scientific program management.
  • Program planning, scheduling, resource management, and execution.
  • Risk identification and mitigation.
  • Quality assurance and performance management.
  • Contract compliance and deliverable management.
  • Customer relationship management.
  • Executive communication and presentation skills.
  • Personnel supervision and performance management.
  • Budget oversight and resource allocation.
  • Managing subcontractor performance.
  • Microsoft Office Suite and common project management tools.

Minimum Qualifications:
  • Minimum of eight (8) years of full-time experience serving as a Contract Program Manager overseeing federal contracts or task orders of similar size and complexity.
  • Demonstrated success managing multidisciplinary teams supporting complex Government programs.
  • Experience serving as the primary interface with Government customers.
  • Experience managing multiple simultaneous workstreams and technical deliverables.
  • Experience developing staffing plans, monitoring contract performance, and ensuring customer satisfaction.
  • Experience supporting quality management and continuous process improvement initiatives.
  • Bachelor's degree from an accredited institution.
  • Ability to effectively oversee contractor personnel and contract deliverables.
  • U.S. Citizenship.
  • Ability to obtain and maintain a Public Trust background investigation and Common Access Card (CAC).
  • Occasional CONUS travel may be required.

Preferred Qualifications:
  • Preference may be given to candidates with experience supporting:
    • Defense Health Agency (DHA)
    • Psychological Health Center of Excellence (PHCoE)
    • Military Health System (MHS)
    • Department of Defense (DoD)
    • Department of Veterans Affairs (VA)
    • National Institutes of Health (NIH)
    • Centers for Disease Control and Prevention (CDC)
    • Department of Health and Human Services (HHS)
  • Project Management Professional (PMP) certification.
  • Experience supporting behavioral health, mental health, or healthcare research programs.
  • Experience leading scientific, clinical, or public health organizations.
  • Experience managing cost-reimbursement (CPFF) federal contracts.
  • Experience supporting transition planning and contract start-up activities.
  • Experience overseeing geographically dispersed or hybrid workforces.

Pay and Benefits
The annual salary range for this position is $155,000 to $175,000. This is a proposal-contingent position. The salary range provided represents the anticipated compensation for this role; however, final compensation will be based on the successful contract award and the selected candidate's qualifications and experience.
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

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