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Customer Program Manager Jobs in New Market, MD (NOW HIRING)

Herrick Labs

Senior Program Manager

Germantown, MD · On-site

$100 - $125/hr

Maintain relationships both with prime contractors and government customers. * Work with internal ... Proven customer-facing program management and/or systems engineering experience with multiple large ...

GDIT

Deputy Program Manager

Gaithersburg, MD · Hybrid

$121K - $163K/yr

Program Delivery and Execution Job Qualifications: Skills ... Agile Scrum Development, Customer Engagement, Deliverables Management, Team Management ...

Quantum Space

Senior Program Manager

Rockville, MD · On-site

$180K - $225K/yr

Own customer engagements, milestone reviews (SRR, PDR, CDR, etc.), and internal program reporting ... Strong experience managing schedules, budgets, and execution trade-offs under real cost and ...

Cisco

Engineering Program Manager

Fulton, MD · On-site

$126K/yr

We are seeking an experienced seasoned Program Manager with extensive background in cross ... These solutions provide customers with unparalleled security, visibility, and insights across the ...

Patricio Enterprises

Program Manager (8653)

Frederick, MD · On-site

$160K - $180K/yr

... program management, life cycle logistics, sustainment, medical product management, medical and ... Coordinate service/product deliveries to the Government customer, to include: travel, travel ...

Leonardo DRS

Sr. Program Manager

Germantown, MD

$117K - $118K/yr

Job Responsibilities Manage multiple programs with the daily execution of contract requirements to ... Provide interface, communication and coordination with internal and external customers on matters ...

Leonardo DRS

Sr. Program Manager

Germantown, MD · On-site

$125 - $150/hr

Provide interface, communication and coordination with internal and external customers on matters ... Manages and ensures the timely completion of specific, defined technical programs or projects.

Leonardo DRS

Sr. Program Manager

Germantown, MD · On-site

$117K - $118K/yr

Job Responsibilities Manage multiple programs with the daily execution of contract requirements to ... Provide interface, communication and coordination with internal and external customers on matters ...

Leidos

Senior Program Manager

Gaithersburg, MD · On-site

$154K - $278K/yr

Leidos is seeking a proven technical program management leader with deep experience leading ... Customer Engagement & Strategy : Serve as the autonomous senior interface to government sponsors ...

Leidos

Project Lead/Program Manager

Gaithersburg, MD · On-site

$73K - $132K/yr

Support program reviews, customer meetings, and operational planning activities. Proposal Management & Growth Support * Serve as Proposal Manager or Deputy Proposal Manager for strategic ...

AT&T

Senior Program Manager (Government)

Columbia, MD · On-site

$118K - $223K/yr

AT&T has an opening for a Program Manager: To communicate issues and solutions; Provide guidance ... Coordinating with Service Managers and client Service Owners to understand customer needs.

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Customer Program Manager information

See New Market, MD salary details

$8

$51

$80

How much do customer program manager jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer program manager in New Market, MD is $51.33, according to ZipRecruiter salary data. Most workers in this role earn between $34.23 and $65.91 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near New Market, MD are hiring for Customer Program Manager jobs?

Cities near New Market, MD with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in New Market, MD as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $106,756 per year, or $51.3 per hour.

Senior Program Manager

Herrick Technology Laboratories, Inc.

Germantown, MD • On-site

$117K - $117K/yr

Other

Medical, Retirement

Re-posted yesterday

Job description

Herrick Technology Laboratories, Inc. (HTL) is a mature, growing small business headquartered in Germantown, Maryland that develops capabilities for the Warfighter based on its small form-factor Software Defined Radios (SDRs).  HTL’s evolving portfolio of SDRs and other mission hardware is designed for rugged environments and optimized to perform in heavily congested electromagnetic spectrum.  HTL creates applications for its SDRs including signals intelligence (SIGINT), electronic warfare (EW), and position, navigation, and timing (PNT) in addition to natively supporting government-off-the-shelf (GOTS) and third-party applications. HTL solutions are actively employed by Warfighters at national, theater, and tactical levels.

SUMMARY OF FUNCTIONS:

The Senior Program Manager is responsible for the successful execution of technically complex programs, including requirements, staffing, schedule, and budget. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Manage and direct the daily execution of programs within contract requirements to ensure that cost, schedule, and performance goals are met.
  • Maintain relationships both with prime contractors and government customers.
  • Work with internal stakeholders to ensure accurate development and timely delivery of customer deliverables.
  • Perform variance analysis of schedule and cost.
  • Coordinate with contracts administration on issues pertaining to contract requirements, changes, and interpretations.
  • Work with the project engineer and utilize effective strategies for communicating program priorities, task status, risks, and issues within the program team, to senior management, and to customers.
  • Work with Engineering group leaders to coordinate program staffing in alignment with business-wide priorities.
  • Develop and maintain project schedules for day-to-day management and as inputs to business-wide labor forecast and resource balancing efforts.
  • Drive cross-functional alignment efforts to ensure seamless integration across engineering, supply chain, manufacturing, operations, and business development teams.
  • Collaborate with managers and other technical leads to support capture and relevant business development activities.
  • Participate as a team member or leader on bid and proposal activities.

REQUIRED EDUCATION AND EXPERIENCE:

  •  Bachelor’s degree in engineering, business or finance discipline and 10+ years of practical experience.
  • Five years of industry or military experience can substitute for a bachelor’s degree.
  • Experience in government contracting.
  • Proven customer-facing program management and/or systems engineering experience with multiple large-scale projects.
  • Strong customer focus, ability to lead a team, and establish resilient, collaborative working relationships with customers, technical staff, senior managers, and peers.
  • Exceptional communication skills, both written and verbal, with the ability to present complex information clearly and concisely to diverse audiences.
  • Experience with managing manpower planning, project reviews, scheduling, and budget control.
  • Knowledge of program management tools and procedures.
  • Experience with the evaluation of requests for proposal/quote. Experience with preparing, reviewing, and submitting proposals/quotes.

PREFERRED EDUCATION AND EXPERIENCE:

  • Advanced degree in engineering, business or finance discipline.
  • PMP Certification.
  • Knowledge of SIGINT and/or EW.
  • Experience working with DoD/Intelligence Community customers.
  • Experience with the development and integration of sophisticated hardware and software systems.
  • Solid technical aptitude and an ability to understand technical designs, hardware and software development life cycle, challenges, and risks.
  • Proven experience leading multi-disciplinary engineering teams to successful completion of projects.
  • Proficient in use of Microsoft Project for cost, schedule, technical and resource management.
  • Experience using Deltek CostPoint and COGNOS Analytics.

BENEFITS:

  • Startup Environment
  • Competitive Salaries
  • Health Insurance
  • 401K Matching
  • Bonus for superior performance

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