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Customer Program Manager Jobs in Frederick, MD (NOW HIRING)

Jazz Solutions, Inc

Program Manager

Rockville, MD · On-site

We offer our customers three distinct advantages: expertise in our service offerings, leadership ... The Program Manager (PM) will serve as the senior management lead and primary point of ...

kgs

Program Manager

Leesburg, VA · On-site

The customer may need support as needed at other locations: Warrenton, VA, Atlantic City, NJ ... The Program Manager will serve as the primary point of contact with Government program authorities ...

OCH Technologies LLC

Program Manager

Leesburg, VA · On-site

The Program Manager will be responsible for overall program execution, contract compliance ... This position supports a proposal effort and is contingent upon award, customer approval, and ...

Jazz Solutions Inc

Program Manager

Rockville, MD · Hybrid

The PM will provide overall program leadership, customer engagement, technical and operational coordination, financial and contractual management, risk management, workforce planning, and performance ...

Venture Hire Group LLC

Program Manager

Hagerstown, MD · On-site

The Program Manager will be the central point of contact, orchestrating communication and collaboration across internal teams and with our customers. You will be responsible for defining and tracking ...

Leonardo DRS

Program Manager

Frederick, MD · On-site

Provide interface, communication and coordination with internal and external customers on matters ... Represent management at program reviews, meetings, seminars, etc. * Prepare for and participate in ...

AeroVironment

Program Manager

Germantown, MD

Worker Type Regular Summary The Program Manager (PM) position within Facilities Operations is ... Corporate Social Responsibility (CSR) Reporting * The Legal department has primary ownership for ...

Leonardo DRS

Program Manager

Frederick, MD · On-site

Provide interface, communication and coordination with internal and external customers on matters ... Represent management at program reviews, meetings, seminars, etc. * Prepare for and participate in ...

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Customer Program Manager information

See Frederick, MD salary details

$8

$53

$84

How much do customer program manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer program manager in Frederick, MD is $53.77, according to ZipRecruiter salary data. Most workers in this role earn between $35.87 and $69.09 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Frederick, MD are hiring for Customer Program Manager jobs?

Cities near Frederick, MD with the most Customer Program Manager job openings:

Customer Program Manager jobs near you

Senior Program Manager

Page Mechanical Group, Inc.

Leesburg, VA • On-site

$125 - $150/hr

Other

Posted 20 days ago

Job description

Sr. Program Manager - Electronics Manufacturing Services (EMS)

Job Summary:

The Program Manager is responsible for the successful planning, execution, and delivery of customer programs within an Electronics Manufacturing Services (EMS) environment. This role serves as the primary interface between the customer and internal teams, ensuring that expectations are met across cost, quality, delivery, and responsiveness. The Program Manager leads cross-functional efforts to manage product builds, resolve issues, and support ongoing customer relationships while driving operational efficiency, profitability, and account growth.

Key Responsibilities:

  • Work in a leadership role by having the Program Managers report directly into the Sr. Program Manager lead role.
  • In this site PM leadership role, work with the sales team to improve and grow new customer development and onboarding strategies including manufacturing transitional handoffs and sales development.
  • Serve as the main point of contact for assigned EMS customer accounts, maintaining a strong, responsive relationship throughout the product lifecycle.
  • Lead the full program lifecycle including New Product Introduction (NPI), production ramp, and sustaining activities.
  • Collaborate with planning, engineering, manufacturing, supply chain, quality, and test teams to meet production schedules and quality standards.
  • Manage build plans, material readiness, and internal priorities to ensure on-time delivery.
  • Conduct regular Customer Focus Team (CFT) meetings to align internal resources and proactively address program needs.
  • Monitor and report on key performance metrics such as on-time delivery (OTD), cost, quality, customer satisfaction, and operational efficiency.
  • Oversee Excess and Obsolete (E&O) inventory, support customer forecasts, and mitigate supply chain risks.
  • Drive change management processes, including ECN implementation and deviations, and communication across functions.
  • Assist with P&L and revenue forecasting, and backlog management. To include monitoring AR and tariff requirements.
  • Lead and organize Quarterly Business Reviews (QBRs) with customers to review performance and identify new business opportunities.
  • Identify upsell or cross-sell opportunities within existing accounts by recognizing customer needs and aligning them with the company's capabilities.
  • Partner with the sales team to develop and present proposals, quotes, and program expansions.
  • Champion continuous improvement initiatives using Lean, Six Sigma, or related methodologies to enhance customer value and reduce operational costs.

Qualifications:

  • Bachelor’s degree in Engineering, Business, Supply Chain, or related field, preferred.
  • 4-7 years of experience in program management.EMS or electronics manufacturing environment, preferred.
  • Strong knowledge of PCBA, box build, and electronic product lifecycles, preferred.
  • Proven ability to manage cross-functional projects and communicate effectively with both technical and non-technical stakeholders.
  • Familiarity with ERP and CRM systemsand advanced skills in Microsoft Excel and PowerPoint.
  • Understanding of sales processes, value propositions, and account development strategies.
  • Strong interpersonal, negotiation, and communication skills.
  • Experience with Lean, Six Sigma, or continuous improvement tools is a plus.
  • Working knowledge of quality standards like ISO 9001, ISO 13485, IPC-A-610, or AS9100, ITAR, ROHS, preferred.

Work Environment:

  • Primarily office-based with regular interaction on the manufacturing floor
  • Occasional travel to customer sites or global EMS facilities.
  • Flexibility required for meetings across multiple time zones.
  • 9/80 schedule, every other Friday off
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