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Customer Program Manager Jobs in Frederick, MD (NOW HIRING)

ATCC Biotechnology

Program Manager II

Gaithersburg, MD · On-site

$150 - $200/hr

Communicate with and influence program sponsors, customers, Senior Management, and other stakeholders. * People Leadership : Hire, select, train, manage, evaluate, motivate, lead, and coach ...

ATCC

Program Manager II

Gaithersburg, MD · On-site

$140K - $160K/yr

Communicate with and influence program sponsors, customers, Senior Management, and other stakeholders. * People Leadership : Hire, select, train, manage, evaluate, motivate, lead, and coach ...

ATCC

Program Manager II

Gaithersburg, MD · On-site

$140K - $160K/yr

Communicate with and influence program sponsors, customers, Senior Management, and other stakeholders. * People Leadership : Hire, select, train, manage, evaluate, motivate, lead, and coach ...

WGS SYSTEMS LLC

Program Manager III

Frederick, MD · On-site

$124K - $169K/yr

Duties and Responsibilities: · Serve as the main customer interface for the company, providing ... Program Management (PMP) certification preferred * Proficiency with program management tools (MS ...

WGS Systems, LLC

Program Manager III

Frederick, MD · On-site

$100 - $125/hr

Serve as the main customer interface for the company, providing communication and coordination with ... Program Management (PMP) certification preferred * Proficiency with program management tools (MS ...

Pivot Path Solutions

IDIQ Program Manager

Gaithersburg, MD · On-site

$150 - $200/hr

... help customers adapt and thrive in changing market conditions. Position Summary Pivot Path ... The Senior Program Manager will serve as the primary management interface with NIST and provide ...

New

COMTECH TELECOMMUNICATIONS

Program Manager IV

Germantown, MD · On-site

$120K - $180K/yr

Interface directly with customers as the company's lead point-of-contact for all program activities ... Manage the activities of the project to ensure budget and schedule criteria are upheld. * Prepare ...

BAE Systems

Program Mgr II

Rockville, MD · On-site

S. Navy programs involving weapon system engineering in System Integration. The Program Area ... Customer Relationship Management * Establish and maintain exceptional relationships with GS-14 and ...

Leidos

Deputy Program Manager

Gaithersburg, MD · Hybrid

$125K/yr

Serve as a primary customer interface for program performance and delivery updates * Identify ... Proficiencyin Earned Value Management (EVM) techniques and reporting

BAE Systems

Program Mgr II

Rockville, MD · On-site

As a decades long sole source partner on multiple contracts on behalf of our customer, our program ... Establish and manage performance measurement baseline (cost, schedule, and scope) for all ...

Herrick Labs

Senior Program Manager

Germantown, MD · On-site

$100 - $125/hr

Maintain relationships both with prime contractors and government customers. * Work with internal ... Proven customer-facing program management and/or systems engineering experience with multiple large ...

GDIT

Deputy Program Manager

Gaithersburg, MD · Hybrid

$121K - $163K/yr

Program Delivery and Execution Job Qualifications: Skills ... Agile Scrum Development, Customer Engagement, Deliverables Management, Team Management ...

Quantum Space

Senior Program Manager

Rockville, MD · On-site

$180K - $225K/yr

Own customer engagements, milestone reviews (SRR, PDR, CDR, etc.), and internal program reporting ... Strong experience managing schedules, budgets, and execution trade-offs under real cost and ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Frederick, MD

Customer Program Manager information

See Frederick, MD salary details

$8

$53

$84

How much do customer program manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer program manager in Frederick, MD is $53.77, according to ZipRecruiter salary data. Most workers in this role earn between $35.87 and $69.09 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Frederick, MD are hiring for Customer Program Manager jobs?

Cities near Frederick, MD with the most Customer Program Manager job openings:

Customer Program Manager jobs near you

Program Manager II

ATCC Biotechnology

Gaithersburg, MD • On-site

$150 - $200/hr

Other

Medical, Life, Retirement, PTO

Posted 6 days ago

Key responsibilities

  • Manage development, execution, and completion of high-quality, integrated, cross-functional plans for complex technical/scientific programs and projects.

  • Establish and oversee cost, resource allocation, budgets, technical performance, schedules, forecasts, status summaries, and program metrics.

  • Communicate with and influence program sponsors, customers, senior management, and other stakeholders.

Job description

Overview

Ready to shape the future of science and global health? A global nonprofit that provides trusted biological materials for science and health, ATCC is hiring Program Manager II in onsite in Gaithersburg, MD. This role manages varied, high-profile projects and complex technical/scientific programs for ATCC Federal Solutions, supporting government contract deliverables across multiple contracts for schedule, cost, technical performance, resources, budgets, and integrated program execution, while demonstrating a comprehensive understanding of contract scope, deliverables, and interpretation.

The Program Manager II manages teams through all program phases, including concept, development, implementation, evaluation, and completion, while ensuring integration of program segments and services, communicating with sponsors, customers, senior management, and other stakeholders, and supporting opportunities for program growth and new business acquisitions.

Seeking Program Manager II, ideally with government contract program management experience in biotech and experience supporting large, complex technical/scientific programs. Join ATCC and be part of a team that supports the global scientific community with trusted, authenticated biological materials.

Responsibilities
  • Program Management: Manage development, execution, and completion of high-quality, integrated, cross-functional plans for complex technical/scientific programs and projects.
  • Contract Oversight: Establish and oversee cost, resource allocation, budgets, technical performance, schedules, forecasts, status summaries, and program metrics.
  • Risk and Reporting: Develop integrated plans and reporting across projects, implement regular reviews, manage risk, and ensure programs remain on track.
  • Operational Execution: Translate long-term objectives into short-term tasks and establish processes and procedures for effective operations of complex functions.
  • Stakeholder Communication: Communicate with and influence program sponsors, customers, Senior Management, and other stakeholders.
  • People Leadership: Hire, select, train, manage, evaluate, motivate, lead, and coach professional staff in accordance with established policies and management guidance.
Qualifications
  • Minimum Requirement: Bachelor's degree and 12 years of experience, or equivalent experience (Master's degree and 8 years, PhD and 5 years, or HS Diploma and 16 years).
  • Experience managing complex technical/scientific programs or multiple varied and complex projects across multiple contracts in a coordinated way, with comprehensive understanding of contract scope, deliverables, and interpretation.
  • Experience establishing and overseeing program cost, resource allocation, budgets, technical performance, and schedules.
  • Experience developing integrated plans, reporting, forecasts, status summaries, program metrics, and risk reviews.
  • Experience communicating with and influencing program sponsors, customers, Senior Management, and other stakeholders, including navigating cross-functional teams.
  • Experience hiring, selecting, training, managing, evaluating, leading, motivating, and coaching professional staff.
  • Preferred: Experience managing government contracts with at least $10M in annual value and managing teams of at least 10 people.
  • Preferred: Life Sciences education or background working in a biotech environment.
Benefits

The expected salary range for this position is $140,000 to $160,000 annually. Actual compensation will be determined based on experience and qualifications as well as internal equity and alignment with market data. In addition to base salary, this role may be eligible for additional incentive compensation including regular merit increases and the corporate bonus program.

We Invest in You

  • Health & Wellness:
    • Comprehensive medical coverage and company paid Life Insurance, Disability Insurance, AD&D, and paid parental leave
    • Work life balance with Paid Holidays and PTO
    • Fitness and cell phone subsidies, and additional benefits such as legal services, pet insurance and additional supplemental coverage.
    • Employee Assistance Program offering around-the-clock counseling
  • Financial security:
    • 401(a) (6% employer contribution) and 403(b) (2% match) retirement plans
    • Exceptional career advancement opportunities, recognition, and rewards
    • Corporate bonus program
  • Mission Focused:
    • Non-profit organization supporting critical life science research
    • We give scientists the tools they need to make discoveries that improve and save lives
    • Contribute to community involvement and social responsibility

Join ATCC, where we fuel your success, well-being, and development. We're a mission-focused non-profit Equal Opportunity Employer, celebrating a century of supporting global public health. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Shape the future of science with us.

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