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Customer Program Manager Jobs in Towson, MD (NOW HIRING)

ST Engineering

MRO Customer Program Manager

Baltimore, MD · On-site

$88K - $130K/yr

Experience managing relationships with business customers. Recent experience in the aviation ... Demonstrated ability to lead programs / projects. * Ability to document, plan, market, and execute.

STENA

MRO Customer Program Manager

Baltimore, MD

$88K - $130K/yr

Experience managing relationships with business customers. Recent experience in the aviation ... Demonstrated ability to lead programs / projects. * Ability to document, plan, market, and execute.

ST Engineering

Program Manager

Baltimore, MD · On-site

$89K - $129K/yr

The Program Manager is a Company leader authorized to direct a program with responsibility and ... Experience with Global Customers At ST Engineering, we offer great rewards , competitive pay ...

STENA

Program Manager

Baltimore, MD

$89K - $129K/yr

The Program Manager is a Company leader authorized to direct a program with responsibility and ... Experience with Global Customers At ST Engineering, we offer great rewards , competitive pay ...

TCOM, L.P.

Program Manager

Columbia, MD · On-site +1

$140K - $190K/yr

The Program Manager serves as the primary customer interface, directs cross-functional company resources, and ensures all contractual obligations are met. On select programs, the Program Manager may ...

TCOM, L.P.

Program Manager

Columbia, MD · On-site

$140K - $190K/yr

The Program Manager serves as the primary customer interface, directs cross-functional company resources, and ensures all contractual obligations are met. On select programs, the Program Manager may ...

Zantech

Program Manager

Aberdeen Proving Ground, MD

... customer performance and high employee satisfaction. We would love to talk with you regarding the ... Zantech is looking for a talented Program Manager to provide overall contractor program management ...

Hatch IT

Program Manager

Fort George G Meade, MD

... and customer satisfaction while leading a high-performing Agile organization responsible for ... Establish and manage program risk, quality assurance, configuration management, and release ...

RSC2, Inc.

Program Manager

Fort George G Meade, MD · On-site

$110K - $266K/yr

Our professional staff is trained to provide world-class services to all types of customers. We ... Responsibilities: * Manage and execute programs in accordance with appropriate statutes ...

Zantech

Program Manager

Aberdeen Proving Ground, MD · On-site

... customer performance and high employee satisfaction. We would love to talk with you regarding the ... Zantech is looking for a talented Program Manager to provide overall contractor program management ...

Hatch IT

Program Manager

Fort George G Meade, MD

$140K - $180K/yr

... and customer satisfaction while leading a high-performing Agile organization responsible for ... Establish and manage program risk, quality assurance, configuration management, and release ...

Hatch IT

Program Manager

Fort George G Meade, MD · On-site

... and customer satisfaction while leading a high-performing Agile organization responsible for ... Establish and manage program risk, quality assurance, configuration management, and release ...

Zantech

Program Manager

Aberdeen, MD · On-site

... customer performance and high employee satisfaction. We would love to talk with you regarding the ... Zantech is looking for a talented Program Manager to provide overall contractor program management ...

Lockheed Martin

Program Manager

Hanover, MD · On-site

WHO WE ARE Our customers are world-wide and so is our reputation for creating original solutions ... Program Management Professional (PMP) certification is required. • At least 10 years of ...

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Customer Program Manager information

See Towson, MD salary details

$8

$51

$81

How much do customer program manager jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for customer program manager in Towson, MD is $51.81, according to ZipRecruiter salary data. Most workers in this role earn between $34.52 and $66.54 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools and strategies.

What is the average salary for a programme manager?

The average salary for a program manager varies by industry and experience but typically ranges from $80,000 to $130,000 annually. Customer program managers with specialized skills and certifications may earn higher salaries, especially in larger organizations or tech sectors.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What does a customer program manager do?

A customer program manager oversees the planning, execution, and delivery of customer-focused programs to ensure client satisfaction and business objectives are met. They coordinate cross-functional teams, manage timelines and budgets, and communicate with clients to address needs and resolve issues. Strong project management skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Is being a Customer Program Manager stressful?

Customer Program Managers often face stress due to managing multiple projects, meeting client expectations, and coordinating cross-functional teams. The role requires strong organizational skills, problem-solving abilities, and the ability to handle high-pressure situations, which can contribute to job stress levels.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Towson, MD are hiring for Customer Program Manager jobs? Cities near Towson, MD with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Towson, MD as of June 2026, with employment types broken down into 88% Full Time, 9% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $107,761 per year, or $51.8 per hour.
MRO Customer Program Manager

MRO Customer Program Manager

ST Engineering

Baltimore, MD • On-site

$88K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

ST Engineering rating

7.0

Company rating: 7.0 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

351st of 486 rated machine equipment manufacturers

Job description

Who YOU are and what YOU can become:
The ideal candidate will provide all necessary aircraft nacelle support on pre- and post-contractual administration, management, and Terms & Conditions of assigned aviation related contracts. Also could involve any aspects of definition, management, execution of risk modeling activities and management of warranty claims in support of the contracts/projects as well as development, management, and execution of contract estimating activities in support of tenders and project reviews.
Who WE are and where WE are going:
At MRA Systems, our employees have amazing opportunities to work on advanced technologies and systems that support thousands of customers and millions of people worldwide every day. From the first flight across the Pacific Ocean to developing highly complex structures for the most popular aircraft in the world, we have come a long way always with a can-do approach to problem solving while delighting customers with our high say-do ratio. We are looking for people with innovative ideas and the drive to help us grow into the future.
A pioneer in the production and assembly of complex aerostructures including aircraft and rocket components, engine nacelle systems, thrust reversers and advanced composite products, we apply the latest digital technologies and automation in composite design and manufacturing that are second to none. At ST Engineering MRAS, we are also rapidly augmenting our maintenance, repair and overhaul (MRO) capabilities leveraging the company's expanded aircraft nacelle portfolio as well as it's materials and processing expertise.
What YOU will do:
  • Responsibility for the profitability and customer satisfaction for assigned contracts.
  • Assure timely resolution of customer issues and customer satisfaction for assigned contracts.
  • Function as liaison between internal organizations and customers.
  • Assist on sales campaigns for new contracts and proposals.
  • Reviews customer proposed purchase and repair orders, provides feedback and negotiates with customers.
  • Some travel to aviation trade shows and customers around the globe but mostly in the Americas region.
  • Interact with members of customer service, parts & transactional services, field service, repair service and/or other teams.
  • Contributes to the development of sales and business plans for the business unit.
  • Presents to leadership in the business.
  • Works with cross business teams and important business unit clients.
  • Assist and potentially lead in complex long-term processes and negotiations with important clients.
  • Assist and sometimes lead in generating operating procedures to support assigned customers and contracts as well as continuous improvement activities for the business unit.
  • Support the audits of the business unit from time to time.

What YOU must bring to Succeed:
  • Bachelor's degree from an accredited university/college and/or equivalent combination of education/experience. Minimum of 5 years of relatable experience in Sales, Customer Contract or Product Management. Experience managing relationships with business customers. Recent experience in the aviation industry within MRO is preferred.
  • This position involves access to export-controlled technology which requires U.S. Person status or government authorization. A 'U.S. Person,' as defined by 22 C.F.R. §120.62, includes U.S. citizens, U.S. nationals, individuals lawfully admitted for permanent residence (green card holders), and individuals granted asylum or refugee status in the United States. To be considered for this position, you must either be a U.S. Person or fall within a legally recognized export control exception or authorization. If hired, you will be required to provide valid proof of such status.

Desired Characteristics:
  • Strong oral and written communication skills.
  • Strong interpersonal and leadership skills.
  • Demonstrated ability to analyze and resolve problems.
  • Demonstrated ability to lead programs / projects.
  • Ability to document, plan, market, and execute.
  • Experience and working knowledge with ERP systems such as SAP or Oracle, Corridor, Quantum, Pentagon 2000 or similar system.
  • Working knowledge of aircraft or component MRO.
  • Working knowledge of airline sourcing processes and CTQs.
  • At least 5 years of experience selling to airlines.
  • Multilingual with emphasis on Spanish or Portuguese is a plus

At ST Engineering, we offer great rewards, competitive pay, career advancement and growth opportunities.
Estimate salary range for this role: $88,200 to $130,000 per year. ST Engineering considers several factors with extending job offers, including but not limited to candidates' key skills, relevant work experience, education/training/certification, job level, and work location. Base salary is only one component of our competitive Total Rewards package.
ST Engineering - MRAS Benefits:
As a full-time employee of ST Engineering- MRAS, you are eligible for our benefits package including:
  • Medical, Dental, and Vision coverage starting from start date
  • Health Flexible Spending Accounts
  • Free Onsite Gym with weekly fitness classes
  • Immediate 401k vesting
  • Educational Assistance
  • Life Insurance
  • Paid Time off (Permissive for exempt staff)

Employment Notice: Background and Drug Screening Requirements
As part of our commitment to maintaining a safe and secure workplace, successful completion of a background check and drug screening is a mandatory condition for employment. All offers of employment are contingent upon satisfactory results from these screenings.
It takes diverse talent to solve real-world problems. ST Engineering is deeply committed to building a workplace community where inclusion is valued, and everyone feels welcomed. We're proud to consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, family status, marital status, sexual orientation, national origin, disability, age, or veteran status, or any other legally protected grounds. So, bring us your personal experience, your perspectives, and your background. It's through our differences that innovative changes are made.
ST Engineering is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact our Talent Strategies team at 571-771-0101, or by email at stena.careers@stengg.us.

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