Customer Program Manager Jobs in Towson, MD (NOW HIRING)

Program Manager(US- Hybrid – Woodlawn, MD) 

What to expect when you join Tantus, a Sikich Subsidiary

Team members at Tantus, a Sikich Subsidiary have a lot in common while also being part of a rich and varied group of contributors, creating a distinct and thriving culture. Chief among our commonalities is a desire for growth and a shared unity of purpose in our professional lives. We believe that through diverse perspectives, challenging the status quo and rewarding action, we accelerate innovation and drive growth – for our clients, for ourselves and for our communities. 

The professional services landscape continues to evolve. For Tantus, a Sikich Subsidiary, this means we have an opportunity to further cement our leadership position in this industry and continue to grow our organization in increasingly exciting ways. This growth is meaningful for every team member at our company because larger companies simply see more interesting client opportunities and can attract impressively talented individuals like you. Through a dedicated focus on key business priorities and intentionally creating a rewarding employee experience, Tantus, a Sikich Subsidiary has developed into a highly regarded provider of professional services and a sought-after employer of choice. 

Do you want to work with other skilled and agile practitioners who thrive on challenge and growth? We believe everyone has untapped potential. That’s why we lead with vision and act fast, pairing deep expertise with practical solutions. Our teams cut through complexity and deliver real impact. It's our hope that you find more than just a job. At Tantus, a Sikich Subsidiary, you'll find optimism, clear insights and genuine warmth, without egos. 

Are you ready to grow with us? 

Position summary 

The Program Manager shall be a single point of contact that shall report directly to customer leadership, task lead(s), system product owners, and function as primary authoritative manager overseeing a team of approximately 45 - 50 employees. The Program Manager will oversee all aspects of the project, analyze new and complex project-related problems and create innovative solutions that normally involve the schedule, technology, methodology, tools, solution components, and financial management of the project. In addition, you shall provide applications systems analysis and long and short-range plans for application selection, systems development, systems maintenance, and production activities for necessary support resources. The Program Manager shall be able to apply best-practices and prior experience to lead a dynamic team of technologists and industry professionals, which may include independent subcontractors and consultants.  You will manage performance, quality, and scheduling logistics of multiple, concurrent projects and deliverable tasks.  This position shall oversee program / project planning, value extensive experience with project planning, project management/reporting, financial and risk management.  

What will you do in this role? 

In anticipation of a contract award, Tantus, a Sikich Subsidiary, is seeking a highly skilled is seeking a highly skilled and experienced Program Manager to lead a dynamic team of technology professionals facilitate and enhance the HHS CMS OIT’s capacity to plan, oversee and deliver mission-critical Information Technology (IT) and business initiatives while strengthening strategic IT capacities/initiatives, organizational communications, change management, and operational effectiveness.  In this role you will work directly with customer leadership, stakeholders, contract officer(s) and representatives playing an instrumental role in achieving OIT’s main objective to develop and coordinate comprehensive plans and technical approaches for solving IT problems throughout CMS while facilitating/coordinating the developed solutions with CMS and external partners. This includes developing plans that supporting CMS in IT Strategy, Program/Project Management support for Medicare Payment System Modernization (MPSM), Shared Services support and other initiatives , CIO Objectives and Key Results (OKR) Performance Meetings Support, Communications Strategy, Organizational Change Management, IT Governance and IT Investments.   

You will be responsible for directing a team consisting of approximately 50 full-time employees each possessing variable levels of capabilities, experience, and collaborative duties.  The team shall include up to seven Task Leads each serving as the most senior practitioner within their assigned area(s) of responsibility.  This is a unique career opportunity that brings empowerment, cutting-edge technologies, engagement with industry leading technologists, and collaboration across many Offices throughout HHS CMS in order to resolve complex information system challenges.  

In summary, CMS OIT will rely on your team to provide the expertise necessary to facilitate planning, oversight, and delivery of mission-critical IT and business initiatives. 

• Provide a critical infusion of project management expertise and solutions engineering. 

• Help plan, control, and monitor projects as an integral part of the project management team. 

• Function as an agent in the management of assigned projects and as an integrated team member. 

• Provide rapid responsiveness to changing requirements. 

• Recognize Government objectives as its own objectives. 

• Institute and practice the same services being requested by CMS. 

• Be responsible for the correctness of methods and techniques used. 

What do you need to succeed in this role? 

• Experience managing federal IT systems programs / projects with at least 30 support staff who are providing the following support that involves the following: 

• At least 7 years of Program Management of large technology initiatives with complex engagements for mission-critical objectives. 
• Performance Management & Continuous Improvement of Technology platforms as well as improving / optimizing the efficiency and effectiveness of operational business processes. 

• IT Governance and compliance with federal policies, standards, regulations, Executive Orders, Congressional Mandates, etc. 

• Cybersecurity directives by Federal Executive Office, OMB, CISA 

• Enterprise Dashboards used to track the status of Programs, Projects, Resources, IT Assets, and Risk.  

• Agile development projects that involve Playbooks such as Digital Services, HCD, Agile, etc. 

• Use of AI and RPA.  

• Oversight of projects that include software and web application development end-to-end lifecycle such as Blueprinting, Journy Maps, MVP and Prototyping, Requirements Discovery, Configuration and Change Management, and Automation. 

• Highly desired:  Experience managing projects within HHS CMS.  Ideal candidate would have experience / knowledge of HHS CMS Office of Information Technology. (OIT). 

Desired Qualifications:

• At least 7 years of experience managing enterprise IT programs for the federal government.  
• Bachelor’s degree 
• PMP certification 
• Looking for candidates that also have Agile certification but this is not requirement.  More of a “nice to have”.  

In compliance with this state’s pay transparency laws, the salary range for this role is $175,000 - $187,500- $200,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. Compensation ranges for roles in our Government Services pillar are determined by contract with the specific government agency Sikich is servicing.

In addition, specific skills/experience required are as follows: 

• Servant Leader – You are hyper focused on engaging employees, fostering their development, and building a positive culture.  

• Solutions Focused – You see opportunities in every business problem and can develop, articulate, and implement solutions.  

• Collaboration – You are a relationship builder across all levels of the organization and across all business units.  

• Instills Trust - You do what you say, and you follow through on commitments, you act with integrity, you are consistent and are perceived as credible.  

• Impact & Influence Thinking – You gain support for ideas, proposals, and solutions, and get others to act, with or without formal authority, to advance initiatives/objectives.  

About Tantus, a Sikich Subsidiary 

Tantus, a Sikich Subsidiary, offers the public and private sectors a diverse platform of professional services across consulting, technology, and compliance. Highly specialized and hands-on teams deliver integrated solutions rooted in deep industry experience. Our approach is strategically and thoughtfully designed to help our clients, teams and communities accelerate success. 

Tantus, a Sikich Subsidiary has approximately 2,000 team members and operates across North America, EMEA and APAC.  

Tantus, a Sikich Subsidiary Total Rewards 

Our team members enjoy expansive benefits ranging from competitive compensation and insurance options to wellness programs and a flexible time off policy, to name only a few. Tantus, a Sikich Subsidiary also takes pride in prioritizing team members’ health, total wellbeing and time spent with family, friends and in the pursuit of personal goals, hobbies, and endeavors. 

Some examples of our many benefits: 

• Tantus, a Sikich Subsidiary maintains a Flexible Time Off (FTO) Policy. We encourage every full-time employee, as your role permits, to utilize paid time off (personal time, mental/physical health care, vacation, sick leave, etc.). Waiting for time off to accrue is common at other companies. At Tantus, a Sikich Subsidiary, you do not have to wait for this benefit to kick in. FTO is activated on your first day with our organization. 

• Tantus, a Sikich Subsidiary will also recognize paid holidays during the year and strives to permit employees to have time off the last week of the calendar year when client and project work permits. 

• Tantus, a Sikich Subsidiary offers a comprehensive wellness program to engage, challenge and empower team members to take responsibility for their wellbeing. Activities can be tracked through our wellness provider to obtain gift cards and other rewards. 

We also offer: 

• Flexible work arrangements 

• Health, dental, vision, life, and accident/death/disability insurance options 

• HSA employer contribution 

• Eleven (11) paid holidays annually. 

• A robust paid Parental Bonding Leave program covering birth, adoption, and foster children.  

• 401(k) with employer contributions 

• Tuition reimbursement 

• Generous employee referral bonus program 

• Client referral bonus program 

• Pet insurance 

• FORCE – Tantus, a Sikich Subsidiary community volunteer program enabling each team member to use up to four hours of paid time annually to volunteer and make a difference in their local communities. 

Want to learn more? Visit our Careers website or Glassdoor profile. 

Tantus, a Sikich Subsidiary is an Equal Opportunity Employer M/F/D/V  

Sikich practices in an alternative practice structure in accordance with the AICPA Professional Code of Conduct and applicable law, regulations, and professional standards. Sikich CPA LLC is a licensed CPA firm that provides audit and attest services to its clients, and Sikich LLC and its subsidiaries provide tax and business advisory services to its clients. Sikich CPA LLC has a contractual arrangement with Sikich LLC under which Sikich LLC supports Sikich CPA LLC’s performance of its professional services. Sikich LLC and its subsidiaries are not licensed CPA firms. 

“Sikich” is the brand name under which Sikich CPA LLC and Sikich LLC provide professional services.  The entities under the Sikich brand are independently owned and are not liable for the services provided by any other entity providing services under the Sikich brand. The use of the terms “our company”, “we” and “us” and other similar terms denote the alternative practice structure of Sikich CPA LLC and Sikich LLC.