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Customer Program Manager Jobs in Towson, MD (NOW HIRING)

TCOM, L.P.

Program Manager

Columbia, MD · On-site

$140K - $190K/yr

The Program Manager serves as the primary customer interface, directs cross-functional company resources, and ensures all contractual obligations are met. On select programs, the Program Manager may ...

Tessco, LLC

Program Manager

Hunt Valley, MD · Hybrid

$65K - $75K/yr

Tessco is seeking a Program Manager for our Program Management Team in Hunt Valley, MD. As a ... You will develop and enhance meaningful relationships with key customers and will own all aspects ...

STENA

Program Manager

Baltimore, MD · On-site

$89K - $129K/yr

The Program Manager is a Company leader authorized to direct a program with responsibility and ... Experience with Global Customers At ST Engineering, we offer great rewards , competitive pay ...

SAIC

Program Manager

Aberdeen Proving Ground, MD

Program Mgmt Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance ... The work is to be performed at the customer site at Aberdeen Proving Ground (APG), MD. This role is ...

Altus, LLC

Program Manager

Aberdeen Proving Ground, MD · On-site

$120K - $180K/yr

Program Manager Company: Altus Engineering Location: Aberdeen Proving Ground, MD Salary: $120,000 ... Ability to work independently while effectively coordinating with government customers, technical ...

Altus LLC

Program Manager

Aberdeen, MD · On-site

$120K - $180K/yr

Program Manager Company: Altus Engineering Location: Aberdeen Proving Ground, MD Salary: $120,000 ... Ability to work independently while effectively coordinating with government customers, technical ...

Zantech

Program Manager

Aberdeen Proving Ground, MD · On-site

... customer performance and high employee satisfaction. We would love to talk with you regarding the ... Zantech is looking for a talented Program Manager to provide overall contractor program management ...

Hatch IT

Program Manager

Fort George G Meade, MD · On-site

... and customer satisfaction while leading a high-performing Agile organization responsible for ... Establish and manage program risk, quality assurance, configuration management, and release ...

Altus, LLC

Program Manager

Aberdeen Proving Ground, MD · On-site

$120K - $180K/yr

Program Manager Company: Altus Engineering Location: Aberdeen Proving Ground, MD Salary: $120,000 ... Ability to work independently while effectively coordinating with government customers, technical ...

Hatch IT

Program Manager

Fort George G Meade, MD

$140K - $180K/yr

... and customer satisfaction while leading a high-performing Agile organization responsible for ... Establish and manage program risk, quality assurance, configuration management, and release ...

Zantech

Program Manager

Aberdeen Proving Ground, MD · On-site

... customer performance and high employee satisfaction. We would love to talk with you regarding the ... Zantech is looking for a talented Program Manager to provide overall contractor program management ...

Tessco, LLC

Program Manager

Baltimore, MD · Hybrid

$65K - $75K/yr

Tessco is seeking a Program Manager for our Program Management Team in Hunt Valley, MD. As a ... You will develop and enhance meaningful relationships with key customers and will own all aspects ...

Zantech

Program Manager

Aberdeen, MD · On-site

... customer performance and high employee satisfaction. We would love to talk with you regarding the ... Zantech is looking for a talented Program Manager to provide overall contractor program management ...

Hatch IT

Program Manager

Fort George G Meade, MD

... and customer satisfaction while leading a high-performing Agile organization responsible for ... Establish and manage program risk, quality assurance, configuration management, and release ...

RSC2, Inc.

Program Manager

Fort George G Meade, MD · On-site +1

$110K - $266K/yr

Our professional staff is trained to provide world-class services to all types of customers. We ... Responsibilities: * Manage and execute programs in accordance with appropriate statutes ...

Tessco, LLC

Program Manager

Hunt Valley, MD · Hybrid

$65K - $75K/yr

Tessco is seeking a Program Manager for our Program Management Team in Hunt Valley, MD. As a ... You will develop and enhance meaningful relationships with key customers and will own all aspects ...

SAIC

Program Manager

Aberdeen, MD · On-site

The work is to be performed at the customer site at Aberdeen Proving Ground (APG), MD. This role is ... Lead and manage all aspects of program planning, execution, and delivery, ensuring program ...

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Showing results 21-40

All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Towson, MD

Customer Program Manager information

See Towson, MD salary details

$8

$51

$81

How much do customer program manager jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer program manager in Towson, MD is $51.81, according to ZipRecruiter salary data. Most workers in this role earn between $34.52 and $66.54 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Towson, MD are hiring for Customer Program Manager jobs?

Cities near Towson, MD with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Towson, MD as of June 2026, with employment types broken down into 88% Full Time, 9% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $107,761 per year, or $51.8 per hour.

Program Manager

TCOM, L.P.

Columbia, MD • On-site

$140K - $190K/yr

Full-time

Medical, Retirement, PTO

Re-posted 23 days ago

Job description

Position Overview
The Program Manager is responsible for leading all phases of TCOM's Lighter-Than-Air (LTA) product and service programs, from contract award through program closeout. This role has full accountability for program execution, performance, and customer satisfaction, ensuring delivery of high-quality products and services that meet contractual, technical, cost, schedule, quality, and safety requirements.
The Program Manager serves as the primary customer interface, directs cross-functional company resources, and ensures all contractual obligations are met. On select programs, the Program Manager may serve in a deputy capacity as directed by TCOM's Vice President of Program Management. This position is primarily office-based with occasional ad hoc remote work.
Key Responsibilities
  • Lead and manage assigned programs from inception through closeout, ensuring performance requirements are met on schedule and within approved cost targets.
  • Oversee all aspects of program execution, including proposal development, contract negotiations, planning, scheduling, risk management, budgeting, cost monitoring, technical performance, quality, safety, and delivery of contractual products, services, and data.
  • Develop, maintain, and control all required program documentation, including:
    • Program budgets and spend plans
    • Statements of Work (SOW)
    • Technical specifications
    • Work Breakdown Structures (WBS) and dictionaries
    • Organizational Breakdown Structures (OBS)
    • Program schedules and work authorization documents
  • Establish program milestones, monitor performance against master plans and schedules, identify risks, and lead the development and execution of mitigation strategies.
  • Manage programs through a matrix organization, leveraging functional teams across TCOM to execute program objectives.
  • Act as the primary point of contact for customers and major vendors, including obtaining customer acceptance of deliverables.
  • Utilize Earned Value Management Systems (EVMS) to track and manage labor, material, travel, and other direct program costs.
  • Support business growth by developing follow-on opportunities with existing customers and supporting Business Development efforts on new initiatives, including proposal preparation and coordination.
  • For applicable programs, oversee and support OCONUS activities performed by TCOM and partner organizations, including maintaining regular communication with international counterparts and traveling OCONUS as required.
  • Perform additional duties and responsibilities as assigned.

Education & Certifications
  • Bachelor's degree in a technical, business, contracts, or economics discipline required
  • Advanced degree and/or PMP certification preferred

Experience & Qualifications
  • Minimum of 10 years of program management experience managing defense industry programs valued between $5M and $25M annually
  • Experience with both commercial and U.S. government contracts
  • Ability to obtain a U.S. Department of Defense security clearance
  • Willingness and ability to travel domestically and internationally
  • Strong verbal and written communication, analytical, and organizational skills
  • Proven ability to manage multiple priorities and deadlines in a high-pressure environment

Compensation
In compliance with state and local laws, the annual salary range for this role is $140,325 to $190,000. The range provided is a general guideline and good faith estimate representative of all experience levels but is not a guarantee of compensation or salary. TCOM considers several factors when extending an offer including, but not limited to, the scope and responsibilities of the position, a candidate's experience, education/training, key skills, internal equity, and current market conditions. Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results.
TCOM offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts/HSAs, EAP, tuition reimbursement, parental leave, paid time off (PTO), and company-paid holidays. The specific programs, options and eligibility may vary depending on date of hire, classification, and schedule type.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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About TCOM

Sourced by ZipRecruiter

Industry

Guided missile and space vehicle manufacturing

Company size

201 - 500 Employees

Headquarters location

Columbia, MD, US

Year founded

1971

Social media

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