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Customer Program Manager Jobs in Pennsylvania (NOW HIRING)

Armada Ltd

Program Manager

Philadelphia, PA · On-site

The Program Manager shall participate in cross-functional teams, fostering collaboration and ... a high level of customer services with the ability to work independently in a fast-paced ...

Masonic Villages

Program Manager

Elizabethtown, PA

$53K - $72K/yr

Program Manager Bleiler Cottages Full Time | Days Work from home flexibility - up to 2 days/week ... providing heartfelt customer service and contributing to our team environment. We offer a ...

Container Research Corporation

Program Manager

Aston, PA · On-site

$60K - $80K/yr

... customer satisfaction. The right candidate will have 3 or more years of experience managing military or commercial programs in a manufacturing environment, proficiency with ERP/MRP systems and the ...

Armada Ltd

Program Manager

Philadelphia, PA

The Program Manager shall participate in cross-functional teams, fostering collaboration and ... customer services with the ability to work independently in a fast-paced environment. * This ...

Lab37

Program Manager

Pittsburgh, PA · On-site

Drive cross-functional programs: Own execution for assigned robot, software, pilot, deployment ... Help plan and manage internal and external customer pilots, including pilot scope, operating ...

ATOMS Careers page

Program Manager

Pittsburgh, PA

Drive cross-functional programs: Own execution for assigned robot, software, pilot, deployment ... Help plan and manage internal and external customer pilots, including pilot scope, operating ...

GreenXT

Program Manager

Philadelphia, PA · On-site

Stakeholder/Customer Management, Program Reviews and Communication * Change and Risk Management * Quality/Deliverable Management * Reviews of Contract Data Requirements, technical/status reports and ...

Lab37

Program Manager

Pittsburgh, PA · On-site

Drive cross-functional programs: Own execution for assigned robot, software, pilot, deployment ... Help plan and manage internal and external customer pilots, including pilot scope, operating ...

ATOMS Careers page

Program Manager

Pittsburgh, PA · On-site

Drive cross-functional programs: Own execution for assigned robot, software, pilot, deployment ... Help plan and manage internal and external customer pilots, including pilot scope, operating ...

Mann+Hummel GmbH

Program Manager

Portage, MI · On-site

The Program Manager will oversee and execute customer development projects, managing all commercial and program-related tasks. This role involves implementing business strategies, maintaining strong ...

Leo Tech LLC

Program Manager

Coraopolis, PA

Her goal since then has been to treat her customers and employees how she would want to be treated ... PROGRAM MANAGER JOB PURPOSE: Plan, direct, or coordinate transportation, storage, or distribution ...

MSCCN

Program Manager II - Glenolden PA

Glenolden, PA · On-site

$113K - $165K/yr

In this role, you will lead the Integrated Product Team(s) to drive customer satisfaction, continuous improvement, and life of the program financial performance by managing customer programs ...

Constellation West

PROGRAM MANAGER

Philadelphia, PA · On-site

They are seeking a Program Manager to assist with the development and management of project plans ... customers. • Five (5) years related to information systems preferred • Bachelor's degree in ...

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Showing results 21-40

All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Pennsylvania

Customer Program Manager information

See Pennsylvania salary details

$8

$54

$85

How much do customer program manager jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer program manager in Pennsylvania is $54.21, according to ZipRecruiter salary data. Most workers in this role earn between $36.15 and $69.62 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities in Pennsylvania are hiring for Customer Program Manager jobs?

Cities in Pennsylvania with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $112,756 per year, or $54.2 per hour.

Program Manager

Armada Ltd

Philadelphia, PA • On-site

Full-time

Re-posted 19 days ago

Job description

Type: Full TimeLocation: Philadelphia, PA (Travel - CONUS locations, less than 5%)Overtime Exempt: YesReports To: ARMADA HQSecurity Clearance Required: Secret************CONTINGENT UPON AWARD***************Duties & Responsibilities:The Program Manager (PM) shall assist with the development and management of comprehensive project plans, outlining tasks, timelines, and resource requirements.The Program Manager shall participate in cross-functional teams, fostering collaboration and ensuring team members understand their roles and responsibilities.The Program Manager shall identify and assess potential risks, developing mitigation strategies to minimize project impact.The PM shall effectively communicate project progress, issues, and milestones to stakeholders, ensuring alignment with organizational objectives.The PM shall assist with defining and managing project scope, ensuring deliverables meet business requirements and objectives.The PM shall implement quality assurance processes to monitor and evaluate project deliverables against established standards.The PM shall adhere to the implementation of change management strategies provided by the government to address adjustments in project scope or requirements.The PM shall establish and track key performance indicators (KPIs) to assess project success and identify areas for improvement.The PM shall ensure adherence to organizational policies, procedures, and regulations throughout the project lifecycle.The PM shall proactively address project issues, conflicts, and bottlenecks, working to find timely and effective solutions.The PM shall foster a culture of continuous improvement, identifying opportunities to enhance project management processes and methodologies.Other duties as assigned.Knowledge, Skills, and Abilities (KSAs):This position requires: Strong task management, excellent communication (written and verbal) skills, providing a high level of customer services with the ability to work independently in a fast-paced environment. This position requires proficiency in Microsoft Office: Word, Excel, PowerPoint and Outlook.Minimum/General Experience:Ten (10) years' experience in managing a team in information technology and serve as the overall program manager and primary interface with customers. Five (5) years' experience in information assurance experience.Certifications:Minimum Certification Requirements: IAT Level III certification (CASP+ CE, CCNP Security, CISA, CISSP (or Associate), GCED, GCIH and CCSP).Minimum Education:Bachelor's degree in computer science, information technology, communications systems management, or an equivalent technical degree from an accredited college or university, OR a Project Management Professional Certification (PMP) is acceptable in lieu of the Bachelor's degree.Disclaimer:The above information has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position. Applying: If you feel you have the knowledge, skills and abilities for this position visit our careers page at www.armadausa.com.Special Notes: Relocation is not available for these jobs. ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ARMADA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Must be able to successfully pass a background check, and pre-employment drug testing.  Job offers are contingent upon results of background check and drug testing.