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Customer Program Manager Jobs in Reading, PA (NOW HIRING)

Community Services Group

Program Supervisor

Lebanon, PA · On-site

$20/hr

... customer focus to the business. Summary: The Program Supervisor is responsible for the daily ... The Program Supervisor reports directly to the Program Manager. This position is part of our ...

Csgonline

Program Supervisor

Lebanon, PA · On-site

$20/hr

... customer focus to the business. Summary: The Program Supervisor is responsible for the daily ... The Program Supervisor reports directly to the Program Manager. This position is part of our ...

HANOVER FOODS CORPORATION

Sales Manager

Ephrata, PA

Maintains accurate CRM records, forecasts, and account information. * Ensures compliance with internal processes, pricing, and customer program requirements. * Performs additional duties to support ...

Hanover Foods

Sales Manager

Ephrata, PA · On-site

Maintains accurate CRM records, forecasts, and account information. * Ensures compliance with internal processes, pricing, and customer program requirements. * Performs additional duties to support ...

Weis

Customer Experience Manager

Reading, PA

... RESPONSIBILITIES The Customer Experience Manager is responsible for the functions below, in ... Implements and communicates new programs and procedures to associates. Recognizes and rewards ...

Weis Markets

Customer Experience Manager

Reading, PA · On-site

... RESPONSIBILITIES The Customer Experience Manager is responsible for the functions below, in ... Implements and communicates new programs and procedures to associates. Recognizes and rewards ...

JEVS Human Services

Case Manager

Lebanon, PA · Hybrid

$19.75 - $25.25/hr

Our programs are designed to help individuals have a better quality of life. We serve those with ... Maintains accurate records for customer, participant, and organizational needs. * Establishes and ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Reading, PA

Customer Program Manager information

See Reading, PA salary details

$8

$51

$81

How much do customer program manager jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for customer program manager in Reading, PA is $51.94, according to ZipRecruiter salary data. Most workers in this role earn between $34.62 and $66.73 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools and strategies.

What is the average salary for a programme manager?

The average salary for a program manager varies by industry and experience but typically ranges from $80,000 to $130,000 annually. Customer program managers with specialized skills and certifications may earn higher salaries, especially in larger organizations or tech sectors.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What does a customer program manager do?

A customer program manager oversees the planning, execution, and delivery of customer-focused programs to ensure client satisfaction and business objectives are met. They coordinate cross-functional teams, manage timelines and budgets, and communicate with clients to address needs and resolve issues. Strong project management skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Is being a Customer Program Manager stressful?

Customer Program Managers often face stress due to managing multiple projects, meeting client expectations, and coordinating cross-functional teams. The role requires strong organizational skills, problem-solving abilities, and the ability to handle high-pressure situations, which can contribute to job stress levels.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Reading, PA are hiring for Customer Program Manager jobs? Cities near Reading, PA with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Reading, PA as of July 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $108,025 per year, or $51.9 per hour.

Program Manager - IDD Community Home Services

Csgonline

Leola, PA

$23.67/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Summary:

At CSG, as Full-Time (40 hrs./wk.) Program Manager, you will provide leadership and program oversight in the supervision of intellectual and developmental disability (IDD) Community Homes. You will also be responsible for communicating and fostering company values and philosophies as well as general program management. The Program Manager is directly supervised by the Program Director.
As a Program Manager, you will support your team by fostering open communication, setting clear expectations, and providing necessary resources, training, and regular feedback. Effective support involves trusting employees with autonomy, recognizing achievements, and actively promoting work-life balance.
Our IDD Community Home Services offer support, including for complex medical needs, allowing residents to live in the community. Staff provide individualized support and supervision so each person can safely grow their life and pursue goals from home. We collaborate with residents, families, and other providers to identify meaningful goals and support their achievement.
CSG's IDD Services offers a 2-week paid, in-person orientation in Mountville, with mileage reimbursement. This training prepares you for success and launches your CSG career. CSG supports career growth through skill development, advancement opportunities, and mentorship, allowing team members to define their path to success.

Wage Information:

Base Rate $23.67/hr. with increase possible based on relevant IDD experience.

Job Description:

  • Supervises Program Supervisors, monitors and evaluates employee performance according to company performance management policies and procedures.

  • Collaborates and cooperates with the hiring specialist in interviewing, hiring, orienting, and training supervisors and direct support staff.

  • Directs and ensures effectiveness of program's daily operations.

  • Ensures the health, safety and welfare of the individuals within the program.

  • Provides training and oversight related to the program's Incident Management.

  • Provides training, including Medication Administration Training, as required.

  • Supports Program Supervisors in managing coverage in the homes.

  • Participates in the company's on-call system. (Community Homes and Community-Based Program Managers only)

  • Enhances quality of the individuals' lives by promoting inclusion, recovery and integration into the community.

  • Facilitates regular staff meetings and ensures communication with and from company management.

  • Ensures implementation of individual program and behavioral plans and activities.

  • Oversees the maintenance and completion of documentation required by the company, state or federal regulations, etc.

  • Transports individuals in personal or company vehicles for meetings, appointments or community activities.

  • Serves as an active member of the service team in the coordination of services.

  • Accounts for the management of program budgets, petty cash and the oversight of the financial transactions of the individuals.

  • Oversees and maintains records pertaining to inventory, both for company owned property and possessions belonging to individuals, as applicable to the program.

  • Performs job responsibilities of the Program Supervisors directly when required.

Qualifications:

This position requires one of the following combinations of education and experience:

  • Master's degree from an accredited college or university, 1 year experience working directly with persons with intellectual and/or developmental disability (IDD) and 1 year supervisory experience.
  • A bachelor's degree from an accredited college or university, 2 years of experience working directly with persons with IDD and 1 year supervisory experience.
  • An associate's degree or 60 credit hours from an accredited college or university, 4 years of experience working directly with persons with IDD and 1 year supervisory experience (except in the ICF/MR setting).
  • High school diploma or equivalency, 6 years of work experience working directly with persons with IDD and 1 year supervisory experience (except in the ICF/MR setting).

Additional requirements include:

  • Must have 1 year supervisory experience to be considered.
  • Must have a valid driver's license, good driving record, and access to a reliable vehicle to attend trainings, meetings, and/or transport individuals to appointments.
  • Must be able to work flexible hours.
CSGOffers Superior Perks & Benefits:

  • Medical, Dental, Prescription, & Vision Insurance available for employees, spouses, domestic partners, & dependents who qualify.

  • Generous Paid Time Off & Other Paid Leave

  • Extensive Paid Training

  • Career Development Opportunities

  • Flexible Pay Options through myFlexPay

  • Family Medical and Parental Leave

  • Flexible spending accounts for medical & dependent care

  • Traditional or Roth 401K Plans with up to 4% employer match

  • Employee Assistance Program (EAP)

  • Life Insurance

  • Wellness Opportunities

  • Tuition Assistance

  • Mentor/Mentee Opportunities


Health Insurance & Benefits availability will vary.

Make a positive impact not only in someone else's life but in your own life by becoming a valued member of the CSG Team!

Community Services Group is proud to be an Equal Opportunity Employer and values a diverse, inclusive workforce.

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