Monitors, evaluates and maximizes customer service delivery and customer satisfaction * Develops and implements the store marketing program * Manages inventory * Oversees Center maintenance ...
Monitors, evaluates and maximizes customer service delivery and customer satisfaction * Develops and implements the store marketing program * Manages inventory * Oversees Center maintenance ...
Monitors, evaluates and maximizes customer service delivery and customer satisfaction * Develops and implements the store marketing program * Manages inventory * Oversees Center maintenance ...
Monitors, evaluates and maximizes customer service delivery and customer satisfaction * Develops and implements the store marketing program * Manages inventory * Oversees Center maintenance ...
Monitors, evaluates and maximizes customer service delivery and customer satisfaction * Develops and implements the store marketing program * Manages inventory * Oversees Center maintenance ...
Monitors, evaluates and maximizes customer service delivery and customer satisfaction * Develops and implements the store marketing program * Manages inventory * Oversees Center maintenance ...
Customer Service Representative
Reading, PA · On-site
$15.25 - $21/hr
Medical
Retirement
... management: order processing, order management, order changes, cross collaboration required for ... Education assistance program * Employee assistance program * Various healthcare plan options as ...
Customer Service Representative
Reading, PA · On-site
$15.25 - $21/hr
Medical
Retirement
... management: order processing, order management, order changes, cross collaboration required for ... Education assistance program * Employee assistance program * Various healthcare plan options as ...
Youth Career Advisor - Lebanon
Lebanon, PA · Hybrid
$20.75 - $27.50/hr
The Career Navigator will support the Program Director with all operations and management of the ... Maintains accurate records for customer, participant, and organizational needs. * Establishes and ...
Youth Career Advisor - Lebanon
Lebanon, PA · Hybrid
$20.75 - $27.50/hr
The Career Navigator will support the Program Director with all operations and management of the ... Maintains accurate records for customer, participant, and organizational needs. * Establishes and ...
Customer Service Representative
Schuylkill Haven, PA · On-site
$16 - $21.75/hr
... management. 6) Conduct training programs for new associates, as well as associates already on board. 7) Assist cashiers with price checks. 8) Keep store management and scan coordinator informed of ...
Customer Service Representative
Schuylkill Haven, PA · On-site
$16 - $21.75/hr
... management. 6) Conduct training programs for new associates, as well as associates already on board. 7) Assist cashiers with price checks. 8) Keep store management and scan coordinator informed of ...
Customer Service Representative
Leesport, PA · On-site
$15 - $20.25/hr
... management. 6) Conduct training programs for new associates, as well as associates already on board. 7) Assist cashiers with price checks. 8) Keep store management and scan coordinator informed of ...
Customer Service Representative
Leesport, PA · On-site
$15 - $20.25/hr
... management. 6) Conduct training programs for new associates, as well as associates already on board. 7) Assist cashiers with price checks. 8) Keep store management and scan coordinator informed of ...
Customer Service Representative
Pottstown, PA · On-site
$15.50 - $21.25/hr
... management. 6) Conduct training programs for new associates, as well as associates already on board. 7) Assist cashiers with price checks. 8) Keep store management and scan coordinator informed of ...
Customer Service Representative
Pottstown, PA · On-site
$15.50 - $21.25/hr
... management. 6) Conduct training programs for new associates, as well as associates already on board. 7) Assist cashiers with price checks. 8) Keep store management and scan coordinator informed of ...
Customer Service Representative
Red Hill, PA · On-site
$15.75 - $21.25/hr
... management. 6) Conduct training programs for new associates, as well as associates already on board. 7) Assist cashiers with price checks. 8) Keep store management and scan coordinator informed of ...
Customer Service Representative
Red Hill, PA · On-site
$15.75 - $21.25/hr
... management. 6) Conduct training programs for new associates, as well as associates already on board. 7) Assist cashiers with price checks. 8) Keep store management and scan coordinator informed of ...
Customer Service Representative
Shillington, PA · On-site
$15.50 - $21/hr
... management. 6) Conduct training programs for new associates, as well as associates already on board. 7) Assist cashiers with price checks. 8) Keep store management and scan coordinator informed of ...
Customer Service Representative
Shillington, PA · On-site
$15.50 - $21/hr
... management. 6) Conduct training programs for new associates, as well as associates already on board. 7) Assist cashiers with price checks. 8) Keep store management and scan coordinator informed of ...
Customer Service Representative
Leesport, PA · On-site
$15 - $20.25/hr
... management. 6) Conduct training programs for new associates, as well as associates already on board. 7) Assist cashiers with price checks. 8) Keep store management and scan coordinator informed of ...
Customer Service Representative
Leesport, PA · On-site
$15 - $20.25/hr
... management. 6) Conduct training programs for new associates, as well as associates already on board. 7) Assist cashiers with price checks. 8) Keep store management and scan coordinator informed of ...
Customer Service Representative
$15.25 - $21/hr
... management. 6) Conduct training programs for new associates, as well as associates already on board. 7) Assist cashiers with price checks. 8) Keep store management and scan coordinator informed of ...
Customer Service Representative
$15.25 - $21/hr
... management. 6) Conduct training programs for new associates, as well as associates already on board. 7) Assist cashiers with price checks. 8) Keep store management and scan coordinator informed of ...
Customer Service Representative
$15.25 - $21/hr
... management. 6) Conduct training programs for new associates, as well as associates already on board. 7) Assist cashiers with price checks. 8) Keep store management and scan coordinator informed of ...
Customer Service Representative
$15.25 - $21/hr
... management. 6) Conduct training programs for new associates, as well as associates already on board. 7) Assist cashiers with price checks. 8) Keep store management and scan coordinator informed of ...
Customer Service Representative
Hamburg, PA · On-site
$15.25 - $20.75/hr
... management. 6) Conduct training programs for new associates, as well as associates already on board. 7) Assist cashiers with price checks. 8) Keep store management and scan coordinator informed of ...
Customer Service Representative
Hamburg, PA · On-site
$15.25 - $20.75/hr
... management. 6) Conduct training programs for new associates, as well as associates already on board. 7) Assist cashiers with price checks. 8) Keep store management and scan coordinator informed of ...
Customer Service Representative
$15.75 - $21.50/hr
... management. 6) Conduct training programs for new associates, as well as associates already on board. 7) Assist cashiers with price checks. 8) Keep store management and scan coordinator informed of ...
Customer Service Representative
$15.75 - $21.50/hr
... management. 6) Conduct training programs for new associates, as well as associates already on board. 7) Assist cashiers with price checks. 8) Keep store management and scan coordinator informed of ...
Customer Service Representative
Hamburg, PA · On-site
$15.25 - $20.75/hr
... management. 6) Conduct training programs for new associates, as well as associates already on board. 7) Assist cashiers with price checks. 8) Keep store management and scan coordinator informed of ...
Customer Service Representative
Hamburg, PA · On-site
$15.25 - $20.75/hr
... management. 6) Conduct training programs for new associates, as well as associates already on board. 7) Assist cashiers with price checks. 8) Keep store management and scan coordinator informed of ...
Customer Service Representative
$15.75 - $21.25/hr
... management. 6) Conduct training programs for new associates, as well as associates already on board. 7) Assist cashiers with price checks. 8) Keep store management and scan coordinator informed of ...
Customer Service Representative
$15.75 - $21.25/hr
... management. 6) Conduct training programs for new associates, as well as associates already on board. 7) Assist cashiers with price checks. 8) Keep store management and scan coordinator informed of ...
Customer Service Representative
Douglassville, PA · On-site
$15 - $20.50/hr
... management. 6) Conduct training programs for new associates, as well as associates already on board. 7) Assist cashiers with price checks. 8) Keep store management and scan coordinator informed of ...
Customer Service Representative
Douglassville, PA · On-site
$15 - $20.50/hr
... management. 6) Conduct training programs for new associates, as well as associates already on board. 7) Assist cashiers with price checks. 8) Keep store management and scan coordinator informed of ...
Customer Service Representative
$15.50 - $21.25/hr
... management. 6) Conduct training programs for new associates, as well as associates already on board. 7) Assist cashiers with price checks. 8) Keep store management and scan coordinator informed of ...
Customer Service Representative
$15.50 - $21.25/hr
... management. 6) Conduct training programs for new associates, as well as associates already on board. 7) Assist cashiers with price checks. 8) Keep store management and scan coordinator informed of ...
Customer Service Representative
$15.25 - $21/hr
... management. 6) Conduct training programs for new associates, as well as associates already on board. 7) Assist cashiers with price checks. 8) Keep store management and scan coordinator informed of ...
Customer Service Representative
$15.25 - $21/hr
... management. 6) Conduct training programs for new associates, as well as associates already on board. 7) Assist cashiers with price checks. 8) Keep store management and scan coordinator informed of ...
Customer Program Manager information
See Reading, PA salary details
$8.54 - $15.19
1% of jobs
$15.19 - $21.85
5% of jobs
$21.85 - $28.50
9% of jobs
$34.32 is the 25th percentile. Wages below this are outliers.
$28.50 - $35.15
11% of jobs
$35.15 - $41.81
11% of jobs
$41.81 - $48.46
12% of jobs
The median wage is $49.05 / hr.
$48.46 - $55.11
18% of jobs
$61.21 is the 75th percentile. Wages above this are outliers.
$55.11 - $61.76
9% of jobs
$61.76 - $68.42
5% of jobs
$68.42 - $75.07
11% of jobs
$75.07 - $81.72
8% of jobs
$8
$51
$81
How much do customer program manager jobs pay per hour?
As of Aug 18, 2026, the average hourly pay for customer program manager in Reading, PA is $51.94, according to ZipRecruiter salary data. Most workers in this role earn between $34.62 and $66.73 per hour, depending on experience, location, and employer.
What is a customer program manager?
A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.
What are the key skills and qualifications needed to thrive as a customer program manager?
To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.
How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?
Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.
What is the difference between Customer Program Manager vs Customer Success Manager?
| Aspect | Customer Program Manager | Customer Success Manager |
|---|---|---|
| Primary Focus | Overseeing customer programs, initiatives, and project delivery | Ensuring customer satisfaction and retention |
| Responsibilities | Managing multiple projects, coordinating resources, implementing programs | Building relationships, onboarding, providing ongoing support |
| Required Skills | Project management, communication, strategic planning | Customer relationship management, communication, problem-solving |
| Work Environment | Cross-functional teams, project-based settings | Client-facing, account management |
The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.
What cities near Reading, PA are hiring for Customer Program Manager jobs?
Cities near Reading, PA with the most Customer Program Manager job openings:
The UPS Store rating
5.7
Based on 643 frontline employees who took The Breakroom Quiz
459th of 734 rated retailers
Job description
The Assistant General Manager is responsible in assisting the General Manager with the duties for over-seeing the management of multiple The UPS Store locations. He or she will manage staff training and schedules, keeping all centers open and compliant, and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner.
The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.
RESPONSIBILITIES
- Supervise, motivate and develop Associates, focusing on excellent customer service, operational excellence and team building.
- Perform print production projects using common software applications. (e.g., Microsoft Word, Excel, Publisher, Adobe Photoshop, Acrobat, Illustrator)
- Ensure compliance in the areas of Operational Standards and Requirements and Operational Excellence Results, as required in Quarterly Compliance audits.
- Monitors, evaluates and maximizes customer service delivery and customer satisfaction
- Develops and implements the store marketing program
- Manages inventory
- Oversees Center maintenance, including cleanliness, safety, and organization
- Performs other duties as assigned
QUALIFICATIONS
- Advanced education degree, coursework, or tech school desired
- Previous store management experience required
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Bona fide management/leadership skills
- Drivers license and own transportation to move between locations
What The UPS Store employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About UPS Store
Sourced by ZipRecruiter
The UPS Store Inc., is a subsidiary of UPS, and is the world’s largest franchisor of retail shipping, postal, printing and business service centers. UPS and The UPS Store Headquarters offer a unique promote-from-within culture where you’ll always find exciting new career opportunities at every level of the organization. From training and education to growth and empowerment, you have the freedom to forge a career path that can take you anywhere you want to go. UPS and The UPS Store Headquarters job categories include: Package Handlers and Helpers, Drivers and Mechanics, Customer Solutions and Sales, IT, Corporate, and Logistics and Operations.
Industry
Retail, printing and printing services, print media publishing, office supplies and stationery stores, couriers and messengers services and plastics packaging film and sheet (including laminated) manufacturing
Company size
10,000+ Employees
Headquarters location
San Diego, CA, US