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Customer Program Manager Jobs in Erie, PA (NOW HIRING)

Zurn Elkay Water Solutions

Program Manager

Erie, PA · On-site

Program Manager The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven ... You plan requirements with internal customers and usher projects through the entire project ...

Elkay Manufacturing

Program Manager

Erie, PA · On-site

Program Manager The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven ... You plan requirements with internal customers and usher projects through the entire project ...

Vogt Power

Project Director/Program Manager

Erie, PA · On-site

... customers. Position Summary The Project Director position is responsible for the overall ... The Project Director/Program Manager will be responsible to ensure these concepts are consistently ...

Vogt Power

Project Director/Program Manager

Erie, PA · On-site

... customers. Position Summary The Project Director position is responsible for the overall ... The Project Director/Program Manager will be responsible to ensure these concepts are consistently ...

ABB

Program Leader Critical Industries

Erie, PA · Remote

Strategic Program Director __ Your role and responsibilities: As the Program Leader for Critical ... manages complex, large-scale customer engagements globally. This is a remote position for ...

Wabtec

Power Electronics Engineering Manager

Erie, PA · On-site

... customer objectives. As a senior leader within Propulsion Systems Engineering, the manager is accountable for driving execution across multiple programs, developing team capabilities, and ...

Wabtec

Power Electronics Engineering Manager

Erie, PA · On-site

... customer objectives. As a senior leader within Propulsion Systems Engineering, the manager is accountable for driving execution across multiple programs, developing team capabilities, and ...

Parsons

Installation Manager

North East, PA

Support preparation and submission of installation deliverables, field reports, completion documentation, and customer correspondence. * Assist Program Management and Project Management with budget ...

Erie Insurance

Customer Satisfaction Consultant

Erie, PA · On-site

$99K - $158K/yr

Manages complex strategic initiatives to include the end-to-end process for Customer Satisfaction related initiatives. * Identifies opportunities to transform program and business processes.

Erie Insurance

Customer Satisfaction Consultant

Erie, PA · On-site

$99K - $158K/yr

Manages complex strategic initiatives to include the end-to-end process for Customer Satisfaction related initiatives. * Identifies opportunities to transform program and business processes.

Erie Insurance

Customer Satisfaction Consultant

Erie, PA · On-site

$99K - $158K/yr

Manages complex strategic initiatives to include the end-to-end process for Customer Satisfaction related initiatives. * Identifies opportunities to transform program and business processes.

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Customer Program Manager information

See Erie, PA salary details

$8

$52

$82

How much do customer program manager jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer program manager in Erie, PA is $52.39, according to ZipRecruiter salary data. Most workers in this role earn between $34.95 and $67.31 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Erie, PA are hiring for Customer Program Manager jobs?

Cities near Erie, PA with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Erie, PA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $108,980 per year, or $52.4 per hour.

Program Manager

Zurn Elkay Water Solutions

Erie, PA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Program Manager
The Company
Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.
Named by Newsweek as One of America's Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today's leading international suppliers of plumbing and water delivery solutions.
Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you'll visit our website and learn more about Zurn Elkay at zurnelkay.com.
If you're ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!
If you are a current employee, please navigate here to apply internally.
The Program Manager reports to The Flow Systems Product Management & Engineering Director and is responsible for leading complex, multi-disciplinary projects for our Flow Systems product lines. You plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules and budget, identifying risks, and clearly communicating goals to project stakeholders. You will be responsible for providing program management to product development and business breakthrough initiatives across a variety of water-related business groups and geographies.
Key Responsibilities
  • Lead development of complex program schedules, expense and capital budgeting, and resource forecasting. Ensuring integration of cross-functional schedules and deliverables.
  • Identify and manage risks, make judgments about quality and stopping/speeding up the program at the right time.
  • Lead the program scope definition and timely execution of key program decisions. Manage program change after decisions are made.
  • Deliver the program on time via the allocation of time, budget, and manpower.
  • Lead the improvement of New Product Development processes and tools.
  • Drive accountability to schedules and budget by maintaining program schedules, scorecards, and facilitating project reviews.
  • Capture learnings from NPD and strategic initiatives and incorporate into new projects and process improvements.

Qualifications
  • Demonstrated experience and success in managing complex, cross-functional product development and/or business initiative programs.
  • 1+ years of results-oriented program leadership experience in an industrial marketing or industrial product management environment
  • University bachelor's degree: advanced degree a plus
  • Travel up to 20%.
  • Prefer working knowledge of Lean Product Development and/or Agile Development methods.
  • Prefer hands-on experience implementing Lean in non-operational functions.
  • Strategic and creative thinker with strong analytical and decision-making skills that can achieve quality, service, cost, and profit goals.
  • Proven success at managing and leading a team of professionals with demonstrated success as an energizing, empowering leader.
  • Proven success holding cross functional teams accountable to actions and timelines.
  • Well organized with exceptional written, verbal and formal presentation skills
  • Ability to secure buy-in for initiatives from all management levels including senior leaders.
  • Must possess team, organizational effectiveness skills, and financial/strategic acumen.

Total Rewards and Benefits
  • Competitive Salary
  • Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
  • Matching 401(k) Contribution
  • Health Savings Account
  • Up to 3 weeks starting Vacation (may increase with tenure)
  • 12 Paid Holidays
  • Annual Bonus Eligibility
  • Educational Reimbursement
  • Matching Gift Program
  • Employee Stock Purchase Plan - purchase company stock at a discount!

**THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.**
Equal Opportunity Employer - Minority/Female/Disability/Veteran

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