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Customer Program Manager Jobs in Erie, PA (NOW HIRING)

Wabtec

LEAD Program - Engineering

Erie, PA · On-site

$73K - $76K/yr

  • Medical

  • Retirement

Strong customer focus, ability to understand the value proposition for the customer, and commitment to deliver high customer value * Program/project management skills working on and leading teams

Family Dollar

Customer Service Associate I

Spartansburg, PA · On-site

$12.50 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Employee Assistance Program * Retirement plans * Educational Assistance * And much more! We are an ...

Family Dollar

Customer Service Associate I

Erie, PA · On-site

$14 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Employee Assistance Program * Retirement plans * Educational Assistance * And much more! We are an ...

Family Dollar

Customer Service Associate I

Conneautville, PA · On-site

$12 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Employee Assistance Program * Retirement plans * Educational Assistance * And much more! We are an ...

Family Dollar

Customer Service Associate I

North East, PA · On-site

$13.50 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Employee Assistance Program * Retirement plans * Educational Assistance * And much more! We are an ...

Wabtec

LEAD Program - Engineering

Erie, PA · On-site

$73K - $76K/yr

  • Medical

  • Retirement

Strong customer focus, ability to understand the value proposition for the customer, and commitment to deliver high customer value * Program/project management skills working on and leading teams

Wabtec

LEAD Program - Engineering

Erie, PA

  • Medical

  • Retirement

Strong customer focus, ability to understand the value proposition for the customer, and commitment to deliver high customer value * Program/project management skills working on and leading teams

Wabtec

LEAD Program - Engineering

Erie, PA · On-site

$73K - $76K/yr

  • Medical

  • Retirement

Strong customer focus, ability to understand the value proposition for the customer, and commitment to deliver high customer value * Program/project management skills working on and leading teams

Home Depot

Pro Customer Service/Sales

Erie, PA · On-site

... knowledge, loyalty programs, and tailored recommendations, while providing outstanding service ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

Home Depot

Pro Customer Service/Sales

Erie, PA · On-site

... knowledge, loyalty programs, and tailored recommendations, while providing outstanding service ... Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ...

PEC Management

General Manager

Erie, PA

These driven individuals, develop and support a customer- focused atmosphere while ensuring the ... We offer family-owned company values, competitive wages, monthly incentive program, great benefits ...

PEC Management

General Manager

Fairview, PA

These driven individuals, develop and support a customer- focused atmosphere while ensuring the ... We offer family-owned company values, competitive wages, monthly incentive program, great benefits ...

PEC Management

General Manager

North East, PA

These driven individuals, develop and support a customer- focused atmosphere while ensuring the ... We offer family-owned company values, competitive wages, monthly incentive program, great benefits ...

PEC Management

General Manager

Erie, PA

These driven individuals, develop and support a customer- focused atmosphere while ensuring the ... We offer family-owned company values, competitive wages, monthly incentive program, great benefits ...

PEC Management

General Manager

Erie, PA

These driven individuals, develop and support a customer- focused atmosphere while ensuring the ... We offer family-owned company values, competitive wages, monthly incentive program, great benefits ...

Dollartree

Customer Service Associate I

Wesleyville, PA · On-site

$14.50 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Employee Assistance Program * Retirement plans * Educational Assistance * And much more! We are an ...

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Showing results 41-60

All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Erie, PA

Customer Program Manager information

See Erie, PA salary details

$8

$52

$82

How much do customer program manager jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer program manager in Erie, PA is $52.39, according to ZipRecruiter salary data. Most workers in this role earn between $34.95 and $67.31 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Erie, PA are hiring for Customer Program Manager jobs?

Cities near Erie, PA with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Erie, PA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $108,980 per year, or $52.4 per hour.

Alterations Customer Service Representative

David's Bridal, LLC.

Erie, PA • On-site

$15.50 - $21/hr

Part-time

Vision, Retirement

Re-posted 8 days ago

David's Bridal rating

5.1

Company rating: 5.1 out of 10

Based on 124 frontline employees who took The Breakroom Quiz

84th of 104 rated fashion retailers

Job description

BEST. JOB. EVER!
  • Minimal weekday hours required (join for weekends only!)
  • Generous Team Member discount
  • $400 bonus for every referral hired with NO LIMIT*
  • Competitive hourly pay rates & team bonus
  • Get Paid Early!

*Additional terms and conditions apply.
At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style-or the career that is a perfect fit. Join a company that dominates the products in their category - 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
We make dreams happen-apply today!
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David's Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Essential Job Functions:
  • Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
  • Use all systems to manage the customer flow to deliver five-star customer experience.
  • Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
  • Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
  • Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
  • Promote all alterations services and personalization options.
  • Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
  • Maintain high dress code standards as required by the Dress Code policy.
  • Greet and escort all alterations customers to and from alterations for appointments.
  • Press, steam, and spot clean all merchandise.
  • Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
  • Build long-term relationships to meet and exceed customer satisfaction and loyalty.
  • Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
  • Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
  • Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
  • Maintains a clean and well-organized alterations room.
  • Performs duties and tasks as assigned by store management.

Physical Demands:
  • While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David's Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.

Education & Credentials:
  • High school diploma or equivalent degree
  • 1-2 years prior retail experience in an apparel or specialty store environment.
  • Prior sewing experience is helpful.
  • Prior experience with computerized POS (Point of Sale) system

Now that we've popped the question, please say "I do".
Part Time Benefits Include -
  • Rewarding Environment and Competitive Pay
  • Team Bonus
  • Dayforce Wallet - Get Paid Early!
  • Generous Team Member Discount After First Pay Period
  • Vision Care
  • Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
  • 401K Program
  • Discount for Identity Theft Protection
  • Discounts for Home and Auto Insurance
  • Discounts for Mobile
  • Legal Benefits (MetLife Hyatt Legal Plans)
  • Pet Insurance

Love wins when love is for Everyone!
Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
Disclaimer The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.

What David's Bridal employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Davids Bridal

Sourced by ZipRecruiter

David's Bridal is a premier company in the bridal industry, with its headquarters situated in Conshohocken, PA, US. Established in 1950, it has grown to become a leading global bridal store that specializes in wedding dresses, prom gowns, and other formal wear. Its vast product range also includes shoes, gifts, and accessories, serving brides and their bridal parties across multiple locations worldwide. The company's core mission is to empower women to look and feel beautiful on their special occasions, offering expert guidance and personalized support to each customer. David's Bridal prides itself on its commitment to quality, style, and service, reinforcing its position at the forefront of the bridal industry.

Industry

Apparel and accessories stores

Company size

5,001 - 10,000 Employees

Headquarters location

Conshohocken, PA, US

Year founded

1950

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