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Customer Program Manager Jobs in Ohio (NOW HIRING)

American Trim

Customer Program Manager

Sidney, OH · On-site

Coordinate new program launches including documentation, project numbers, and part releases. * Assist Program Managers with project tracking, customer requests, and change management activities.

Vertiv Group Corp.

Technical Program Manager

Delaware, OH · On-site

$122K - $158K/yr

Position Summary The Technical Program Manager (TPM) within the Systems Architecture & Engineering ... This role ensures alignment between system architecture intent, customer commitments, and cross ...

Vertiv Co

Technical Program Manager

Delaware, OH · On-site

$122K - $158K/yr

Position Summary The Technical Program Manager (TPM) within the Systems Architecture & Engineering ... This role ensures alignment between system architecture intent, customer commitments, and ...

Goldbelt, Inc.

Senior Program Manager

Dayton, OH · On-site

$112K - $113K/yr

The successful candidate will be responsible for strategic program leadership, customer engagement, workforce management, contract execution, and growth activities across a diverse portfolio of ...

Modern Technology Solutions, Inc.

$135K - $135K/yr

The customer Program Office provides planning and acquisition of cost-effective, long-term U.S. Air ... management and acquisition support for customer development efforts, particularly in next ...

Goldbelt Apex

Senior Program Manager

Dayton, OH · On-site +1

$112K - $113K/yr

The successful candidate will be responsible for strategic program leadership, customer engagement, workforce management, contract execution, and growth activities across a diverse portfolio of ...

Goldbelt Apex

Senior Program Manager

Dayton, OH · On-site

$112K - $113K/yr

The successful candidate will be responsible for strategic program leadership, customer engagement, workforce management, contract execution, and growth activities across a diverse portfolio of ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Ohio

Customer Program Manager information

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$8

$51

$80

How much do customer program manager jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for customer program manager in Ohio is $51.41, according to ZipRecruiter salary data. Most workers in this role earn between $34.28 and $66.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools and strategies.

What is the average salary for a programme manager?

The average salary for a program manager varies by industry and experience but typically ranges from $80,000 to $130,000 annually. Customer program managers with specialized skills and certifications may earn higher salaries, especially in larger organizations or tech sectors.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What does a customer program manager do?

A customer program manager oversees the planning, execution, and delivery of customer-focused programs to ensure client satisfaction and business objectives are met. They coordinate cross-functional teams, manage timelines and budgets, and communicate with clients to address needs and resolve issues. Strong project management skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Is being a Customer Program Manager stressful?

Customer Program Managers often face stress due to managing multiple projects, meeting client expectations, and coordinating cross-functional teams. The role requires strong organizational skills, problem-solving abilities, and the ability to handle high-pressure situations, which can contribute to job stress levels.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities in Ohio are hiring for Customer Program Manager jobs? Cities in Ohio with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Ohio as of July 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $106,940 per year, or $51.4 per hour.
Customer Program Manager

Customer Program Manager

Technology Recovery Group

Westlake, OH • On-site

Full-time

Posted 9 days ago

Job description

TRG is seeking a Customer Program Manager to add to our team. This role will ideally be in person, working with our CPM & PM team.
The Customer Program Manager (CPM) owns the long-term relationship with assigned enterprise customers and is responsible for coordinating technology deployments, lifecycle management, and ongoing program delivery for the duration of the customer relationship. This role acts as the primary trusted advisor and escalation point for the customer across all internal teams.
The CPM leads large-scale technology deployment, rollout, and lifecycle management projects for enterprise customers. This role serves as the primary point of accountability for project planning, customer communication, deployment readiness, order execution, scheduling, and successful delivery.
The ideal candidate combines strong project management skills with a hands-on operational mindset and is comfortable working across sales, operations, field services, logistics, procurement, and customer teams to drive projects from initial order receipt through final deployment completion.
This position is highly visible within the organization and requires the ability to manage multiple concurrent projects while maintaining exceptional customer satisfaction, operational execution, and long-term account continuity. Experience in technology deployments, managed services, device lifecycle management, mobility, POS, field services, or IT asset management environments is strongly preferred.
Key Responsibilities
Project Leadership & Customer Management
  • Own the end-to-end customer relationship for assigned accounts; act as the primary point of contact and internal advocate for the customer.
  • Lead multiple concurrent customer deployment projects ranging from hundreds to thousands of devices across multiple locations.
  • Serve as the primary customer-facing project manager throughout the project lifecycle.
  • Maintain continuity across multiple projects, releases, and vendors to ensure consistent customer experience and program-level delivery.
  • Develop and maintain project plans, deployment schedules, milestones, risk logs, and communication plans.
  • Facilitate project kickoff meetings, status reviews, executive updates, deployment readiness reviews, Quarterly/Annual Business Reviews (QBRs), and other governance as needed.
  • Manage project scope, timelines, risks, dependencies, and issue resolution.

Deployment & Order Execution
  • Ensure operational activities align to the broader customer program roadmap and long-term commitments.
  • Manage the operational execution of customer orders required to support project deployments.
  • Create, review, and maintain project-related transactions within ERP and service management platforms.
  • Ensure alignment between customer demand, inventory availability, deployment schedules, and operational capacity.
  • Validate project data accuracy and proactively identify discrepancies that could impact delivery timelines.
  • Coordinate deployment schedules with internal teams, customers, and third-party service providers.

Project Planning & Reporting
  • Maintain account-level roadmaps and multi-year deployment plans in addition to detailed project schedules and deployment forecasts.
  • Monitor project progress against key milestones and service-level commitments.
  • Provide regular project status reporting to customers and executive leadership, synthesizing project-level status into program-level reporting.
  • Track project metrics, deployment progress, risks, issues, and corrective actions.
  • Develop post-project reviews, lessons learned, and process improvement recommendations.

Process Improvement
  • Identify opportunities to improve project delivery processes, reporting, and system utilization.
  • Participate in automation and workflow improvement initiatives.
  • Support the development of standard operating procedures and best practices within the PMO.
  • Capture customer feedback, coordinate product/process improvement requests, and ensure lessons learned are applied across the account.
  • Contribute to continuous improvement efforts focused on scalability, customer experience, and operational efficiency.

Leadership & Mentorship
  • Provide guidance and mentorship to junior project managers and project coordinators.
  • Lead cross-functional teams without direct authority to achieve project objectives.
  • Ensure smooth handoffs between project teams over time to preserve institutional knowledge and customer continuity.
  • Support PMO initiatives and special projects as assigned.

Required Qualifications
  • Bachelor's degree in Business, Supply Chain, Information Technology, Project Management, or related field; equivalent experience considered.
  • 5-7+ years of project management experience in technology deployments, managed services, logistics, supply chain, field services, IT lifecycle management, or related industries.
  • Demonstrated success managing large, multi-site deployment or rollout projects.
  • Proven experience in customer- or account-facing roles, including managing executive relationships and escalations.
  • Experience working within ERP, CRM, or service management platforms such as NetSuite, ServiceNow, Salesforce, SAP, Oracle, or similar.
  • Strong understanding of project planning, scheduling, risk management, and stakeholder communication.
  • Advanced Microsoft Excel and Microsoft Project skills.
  • Excellent organizational, analytical, and problem-solving abilities.
  • Commercial awareness of contracts, SLAs, renewals, and scope/change management.
  • Strong written, verbal, and presentation skills.

Preferred Qualifications
  • PMP certification or equivalent project management certification.
  • Experience supporting enterprise technology deployments involving endpoints, mobility devices, POS systems, kiosks, networking equipment, or IT infrastructure.
  • Experience managing field service installations and nationwide rollout programs.
  • Experience with NetSuite, ServiceNow, SharePoint, and Power BI.
  • Familiarity with warehouse, logistics, inventory management, or device lifecycle management operations.
  • Experience supporting customers with 1,000+ locations or 5,000+ employees.
  • Experience in customer success, program-level account management, or roles requiring long-term customer stewardship.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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