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Customer Program Manager Jobs in Mason, OH (NOW HIRING)

CTL Aerospace, Inc.

Program Manager

Cincinnati, OH · On-site

We are seeking an experienced, hands-on Program Manager to lead customer programs through a critical period of operational improvement, driving both program performance and internal process maturity.

CTL Aerospace, Inc.

Program Manager

Cincinnati, OH · On-site

We are seeking an experienced, hands-on Program Manager to lead customer programs through a critical period of operational improvement, driving both program performance and internal process maturity.

Venteon

Program Manager

Cincinnati, OH · On-site

Experience managing customer programs for aerospace OEMs or Tier 1 suppliers * Strong knowledge of manufacturing processes, production scheduling, and MRP/ERP systems (PLEX preferred) * Experience ...

Via Logic LLC

Program Manager

Beavercreek, OH · On-site

$120 - $160/hr

The Program Manager will serve as the primary interface between Leidos leadership, government customers, subcontractors, and cross‑functional technical teams. This role requires extensive ...

Leidos

Program Manager

Beavercreek, OH · On-site

$131K - $237K/yr

The selected candidate will provide strategic leadership, operational oversight, and customer ... The Program Manager will serve as the primary interface between Leidos leadership, government ...

Leidos

Program Manager

Beavercreek, OH · On-site

$131K - $237K/yr

The selected candidate will provide strategic leadership, operational oversight, and customer ... The Program Manager will serve as the primary interface between Leidos leadership, government ...

Shape Corp.

Program Manager

Trenton, OH · On-site

This is not a traditional program management role. We're looking for a leader who thrives in fast ... The successful candidate will serve as the central point of coordination between customers ...

Shape Corp.

Program Manager

Trenton, OH · On-site

This is not a traditional program management role. We're looking for a leader who thrives in fast ... The successful candidate will serve as the central point of coordination between customers ...

KBR

Program Manager

Beavercreek, OH · On-site

Program Manager Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides ... customers in the intelligence and national security communities. In this position, your work will ...

KBR, Inc.

Program Manager

Beavercreek, OH · On-site

Program Manager Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides ... customers in the intelligence and national security communities. In this position, your work will ...

Radiance Technologies

Program Manager

Beavercreek, OH · On-site

Serve as a primary customer interface to government stakeholders. * Lead cross-functional teams of program managers, engineers, analysts, and technical subject-matter experts. * Develop innovative ...

L3HHCM20

Program Manager

Cincinnati, OH · Hybrid

Specialist, Program Management Job Code: 41971 Job Location: Cincinnati, OH Schedule: 4/10: ... Our employees are unified in a shared dedication to our customers' mission and quest for ...

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Customer Program Manager information

See Mason, OH salary details

$8

$50

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How much do customer program manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer program manager in Mason, OH is $50.86, according to ZipRecruiter salary data. Most workers in this role earn between $33.89 and $65.34 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Mason, OH are hiring for Customer Program Manager jobs?

Cities near Mason, OH with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Mason, OH as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $105,780 per year, or $50.9 per hour.

Program Manager

CTL Aerospace, Inc.

Cincinnati, OH • On-site

Full-time

Re-posted 15 days ago

Job description

Program Manager
DK CTL Aerospace Opco LLC (CTL) is a manufacturer of precision composite components for aerospace engine applications, supplying customers including GE Aerospace, Lockheed Martin, Kawasaki Heavy Industries (KHI), Middle River Aircraft Systems, and Pratt & Whitney.
We are located conveniently in northern Cincinnati, Ohio location (less than 30 minutes from Dayton and/or northern Kentucky).
We are seeking an experienced, hands-on Program Manager to lead customer programs through a critical period of operational improvement, driving both program performance and internal process maturity.
Position Summary
The Program Manager will serve as the primary point of accountability for assigned aerospace customer programs, owning schedule, cost, quality, and customer satisfaction from award through delivery. This role requires more than traditional program oversight - the ideal candidate is comfortable on the shop floor, working directly with production, engineering, quality, and supply chain teams to solve real-time manufacturing problems. The successful candidate will also play a key role in driving improvements to production processes and the company's MRP system, which currently presents significant opportunities for optimization.
This is a hands-on role suited to someone who thrives in a fast-paced, evolving manufacturing environment and is energized by fixing things that are broken rather than simply managing around them.
Key Responsibilities
Program Management
  • Own end-to-end program performance for assigned customer accounts, including schedule adherence, cost management, quality metrics, and on-time delivery
  • Serve as the primary customer-facing representative, managing communications, program reviews, and issue resolution with customers such as GE, Lockheed Martin, KHI, Middle River, and Pratt & Whitney
  • Develop and maintain integrated program schedules, risk registers, and action item trackers
  • Lead cross-functional program reviews (internal and customer-facing), including IPTs, milestone reviews, and escalation meetings
  • Manage program financials including budgets, forecasts, and variance analysis

Manufacturing & Operations
  • Work directly on the production floor to identify, troubleshoot, and resolve manufacturing bottlenecks, quality escapes, and schedule risks in real time
  • Partner with production, quality, and engineering teams to implement corrective actions and process improvements
  • Identify root causes of recurring production issues and drive sustainable, data-informed solutions
  • Support capacity planning and production scheduling to meet program commitments

Process & Systems Improvement
  • Identify gaps and inefficiencies in current production processes and MRP system usage; lead or support initiatives to improve data accuracy, planning logic, and system utilization
  • Collaborate with operations and IT/systems teams to improve MRP configuration, master data integrity, and planning workflows
  • Champion lean/continuous improvement initiatives that reduce waste, improve throughput, and increase schedule predictability
  • Develop standard work and documentation to support more consistent program execution as processes mature

Risk & Compliance
  • Proactively identify program risks (technical, schedule, financial, supply chain) and develop mitigation plans
  • Ensure compliance with AS9100, customer-specific quality requirements, and applicable contractual/regulatory requirements, including ITAR/export control considerations relevant to international customers.
  • Support new program launches (APQP/PPAP or equivalent) as needed

Required Qualifications
  • Bachelor's degree in Engineering, Business, Operations Management, or related field (or equivalent experience)
  • 5+ years of experience as a Program Manager within the aerospace industry, ideally in a components or systems manufacturing environment
  • Demonstrated success managing customer programs with major OEMs or Tier 1 suppliers
  • Strong working knowledge of manufacturing processes, production scheduling, and MRP/ERP systems. PLEX preferred.
  • Proven ability to work hands-on in a plant environment, engaging directly with shop floor teams to solve problems
  • Excellent communication and relationship-management skills, with experience presenting to and negotiating with customers
  • Strong analytical skills with the ability to interpret schedule, cost, and quality data to drive decisions

Preferred Qualifications
  • Direct experience working with GE, Lockheed Martin, KHI, Middle River, and/or Pratt & Whitney as a customer.
  • Experience with composite materials manufacturing (layup, curing, machining, NDT)
  • Background in process improvement methodologies (Lean, Six Sigma, APQP/PPAP)
  • Experience driving or supporting MRP/ERP implementations or system improvements
  • Experience working with international customers and familiarity with export control/ITAR requirements
  • PMP certification or equivalent program/project management credential
  • Familiarity with AS9100 and aerospace quality management systems

Key Competencies
  • Hands-on, roll-up-your-sleeves problem solver
  • Comfortable operating with ambiguity in an environment where processes are still maturing
  • Strong ownership mentality and bias toward action
  • Effective cross-functional leader without direct authority
  • Customer-focused with strong executive presence

DK CTL Aerospace will provide a salary commensurate with experience and an excellent benefits package.
To learn more about our company, please visit http://www.ctlaerospace.com.
DK CTL Aerospace is an EEO/M/F/Vet and Drug Free Employer

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