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Customer Program Manager Jobs in Mason, OH (NOW HIRING)

Venteon

Program Manager

Cincinnati, OH · On-site

Experience managing customer programs for aerospace OEMs or Tier 1 suppliers * Strong knowledge of manufacturing processes, production scheduling, and MRP/ERP systems (PLEX preferred) * Experience ...

New

CTL Aerospace, Inc.

Program Manager

Cincinnati, OH

We are seeking an experienced, hands-on Program Manager to lead customer programs through a critical period of operational improvement, driving both program performance and internal process maturity.

CTL Aerospace, Inc.

Program Manager

Cincinnati, OH · On-site

We are seeking an experienced, hands-on Program Manager to lead customer programs through a critical period of operational improvement, driving both program performance and internal process maturity.

Venteon

Program Manager

Cincinnati, OH · On-site

Experience managing customer programs for aerospace OEMs or Tier 1 suppliers * Strong knowledge of manufacturing processes, production scheduling, and MRP/ERP systems (PLEX preferred) * Experience ...

Leidos

Program Manager

Beavercreek, OH

$131K - $237K/yr

The selected candidate will provide strategic leadership, operational oversight, and customer ... The Program Manager will serve as the primary interface between Leidos leadership, government ...

Leidos

Program Manager

Beavercreek, OH · On-site

$131K - $237K/yr

The selected candidate will provide strategic leadership, operational oversight, and customer ... The Program Manager will serve as the primary interface between Leidos leadership, government ...

Shape Corp.

Program Manager

Trenton, OH · On-site

This is not a traditional program management role. We're looking for a leader who thrives in fast ... The successful candidate will serve as the central point of coordination between customers ...

Shape Corp.

Program Manager

Trenton, OH

This is not a traditional program management role. We're looking for a leader who thrives in fast ... The successful candidate will serve as the central point of coordination between customers ...

L3HHCM20

Associate Program Manager

Mason, OH

Program Manager Job Code: 40253 Job Location: Mason, OH Job Schedule: 9/80: Employees work 9 out of ... This includes driving program execution to meet customer requirements and achieve key business and ...

Teledyne FLIR LLC

Sr. Program Manager

Miamisburg, OH · On-site

$104K - $104K/yr

Manages and contributes to all aspects of program execution to satisfy customer requirements and ensure profitability; * Plans, monitors, and manages to avoid specification shortfalls, budget ...

Shape Corp.

Program Manager II

Trenton, OH · On-site

This is not a traditional program management role. We're looking for a leader who thrives in fast ... The successful candidate will serve as the central point of coordination between customers ...

Dayton T. Brown, Inc.

Program Manager - OH

Cincinnati, OH · On-site

$118K - $126K/yr

Program Manager- Technical Publications On-Site -Cincinnati, Ohio We offer relocation support to ... Capture our customers' expectations to ensure their satisfaction and a successful delivery of their ...

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Customer Program Manager information

See Mason, OH salary details

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How much do customer program manager jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for customer program manager in Mason, OH is $50.86, according to ZipRecruiter salary data. Most workers in this role earn between $33.89 and $65.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools and strategies.

What is the average salary for a programme manager?

The average salary for a program manager varies by industry and experience but typically ranges from $80,000 to $130,000 annually. Customer program managers with specialized skills and certifications may earn higher salaries, especially in larger organizations or tech sectors.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What does a customer program manager do?

A customer program manager oversees the planning, execution, and delivery of customer-focused programs to ensure client satisfaction and business objectives are met. They coordinate cross-functional teams, manage timelines and budgets, and communicate with clients to address needs and resolve issues. Strong project management skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Is being a Customer Program Manager stressful?

Customer Program Managers often face stress due to managing multiple projects, meeting client expectations, and coordinating cross-functional teams. The role requires strong organizational skills, problem-solving abilities, and the ability to handle high-pressure situations, which can contribute to job stress levels.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Mason, OH are hiring for Customer Program Manager jobs? Cities near Mason, OH with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Mason, OH as of July 2026, with employment types broken down into 81% Full Time, 16% Part Time, 2% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $105,780 per year, or $50.9 per hour.
Program Manager

Program Manager

Venteon

Cincinnati, OH • On-site

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Venteon is currently seeking an experienced Program Manager to fill an opening with a leading aerospace manufacturer located near Cincinnati, OH. The ideal candidate will have a strong background managing aerospace manufacturing programs, working cross-functionally with operations, engineering, quality, and supply chain teams while driving customer satisfaction, operational excellence, and continuous improvement.


Requirements of the Program Manager

  • Bachelor's degree in Engineering, Business, Operations Management, or related field (or equivalent experience)
  • Minimum 5 years of Program Management experience within the aerospace manufacturing industry
  • Experience managing customer programs for aerospace OEMs or Tier 1 suppliers
  • Strong knowledge of manufacturing processes, production scheduling, and MRP/ERP systems (PLEX preferred)
  • Experience working directly with production teams to resolve manufacturing and operational issues
  • Knowledge of AS9100 and aerospace quality management systems
  • Experience with Lean Manufacturing, Six Sigma, APQP, and PPAP methodologies preferred
  • Strong analytical, organizational, and problem-solving skills
  • Ability to manage program schedules, budgets, forecasts, and risk mitigation activities
  • Excellent communication and customer relationship management skills
  • Experience presenting program status and leading customer reviews
  • Ability to influence cross-functional teams without direct authority
  • Experience supporting MRP/ERP implementation or process improvements preferred
  • PMP certification is a plus
  • Experience with composite manufacturing, ITAR, and international aerospace customers is preferred


Benefits of the Program Manager

  • Competitive salary
  • Advancement potential
  • Full-time
  • Paid time off
  • Medical / Dental / Vision
  • 401(k)


Responsibilities of the Program Manager

  • Serve as the primary point of contact for assigned aerospace customer programs from award through production and delivery
  • Manage overall program performance including schedule, cost, quality, customer satisfaction, and on-time delivery
  • Lead customer communications, program reviews, milestone meetings, and issue resolution
  • Develop and maintain integrated project schedules, risk registers, and action plans
  • Monitor program budgets, forecasts, and financial performance
  • Work closely with production, engineering, quality, and supply chain teams to resolve manufacturing challenges
  • Identify production bottlenecks and implement corrective actions to improve throughput and delivery performance
  • Support production scheduling and capacity planning to meet customer commitments
  • Lead continuous improvement initiatives focused on manufacturing processes, MRP/ERP utilization, and operational efficiency
  • Improve planning accuracy, system utilization, and workflow effectiveness through process enhancements
  • Develop standardized work instructions and documentation to improve program execution
  • Proactively identify program risks and develop mitigation strategies
  • Ensure compliance with AS9100, customer requirements, ITAR regulations, and contractual obligations
  • Support new product launches and transition activities as required
  • Collaborate across departments to drive operational excellence and continuous improvement



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